| |
The sender of this email is registered with Naukri.com as Hewlett-Packard India Pvt Ltd. To respond back directly to the Employer, please click on Reply button, or send an email to donot...@naukri.com
|
|
| |
Dear Candidate,
You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity posted on Naukri.com, and would like you to apply for the job.
The details of the job are the following: |
|
| |
Apply Now |
|
| |
Job Synopsis |
|
| |
| Opening with Hewlett Packard - Technical Support(l2 Support) |
| Company: |
|
Hewlett-Packard India Pvt Ltd |
| Experience: |
|
2 to 5 yrs |
| Location: |
|
Bengaluru/Bangalore |
|
|
|
| |
Job Description |
|
| |
Greetings from Hewlett Packard!!
About Us:
We at Hewlett-Packard offer you the best work environment where you can learn, grow and contribute to the success story. Yes, we are back with opportunities for you to make your dreams a reality, make anything possible.
We are recruiting for "Technical Support Representative" role .Please walk-in for interview to our recruitment center.
Job Title : Technical Support Representative (L2 Support) Voice Process
Job Location : Bangalore
Experience range : 2 to 5 yrs.
Job Description:
The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:
Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
Identifies training needs and occasionally provides training for help desk analysts
Aid knowledge transfer within the group
Remain well versed in help desk policies, procedures, standards and documentation
New account creation / modification / deletion in UAM related roles
Supporting password resets and account unlocks in roles requiring higher permission levels
Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
Adhere to Policies & Procedures and work to achieve individual and team goals
Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation
Demonstrate competent technical skill set & hands on technical support experience
Is required to be a Super User of Microsoft Office
Ability to multi-task and prioritize while being able to manage commitments / deliverables
Ability to work under tight deadlines and deliver business results
Ability to coach L1 engineers to support their development needs and help them meet their goals
Must possess Excellent Communication skills / high energy and confidence
Qualification:
BE, B-Tech & Graduates in any discipline, minimum 10+2+3 or 10+2+4, Only +2 NOT eligible
Any 15 years of regular education is mandate.
Walk-in Details
Date :21st Dec 15, Monday
Timing : Between 11.00 AM to 5.00 PM
Venue :
HiRePro Consulting Pvt Ltd.
HP Recruitment Center
#8, SBI Colony, 7th A Main,
3rd Block, Koramangala,
Bangalore - 560034
Karnataka, India
Landmark : Near to Toshiba office on the Service Road.
Opposite Vivero International school on the service road.
Mandatory Documents to be carried for interview. Please carry 2 passport Size photograph along with a ID proof, copy of the email and resume.
Please carry a copy of the mail.
Thanks
HP Talent Acquisition team
|
| Role: |
|
Other |
| Industry Type: |
|
Other |
| Functional Area: |
|
Other |
| Keywords: |
|
Technical Support, Voice Process, Communication Skills, Hardware Troubleshooting, Hardware Networking |
|
|
| |
Desired Candidate Profile |
|
| |
| Education: |
|
(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Post Graduate - Any Specialization, Post Graduation Not Required) AND (Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) |
|
|
|
| |
Company Profile |
|
| |
Hewlett-Packard India Pvt Ltd
|
|
| |
http://www8.hp.com/in/en/jobsathp/index.html
|
|
| |
At HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We're the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand. And that's just the beginning. Where others see challenges, we see opportunities. So we never stop exploring. We never stop at impossible. And we can't wait to show you what we think of next.
HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country's Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country's number one domestic company as well as the top multinational company in the IT industry. It is one of the nation's largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009). We are also the leading brand across many product and services categories and have won critical acclaim at the NASSCOM Foundation Social Innovation Honors' (2009). HP's participation in national climate change consortiums provides a valuable opportunity to lead and drive the country's transformation to a low-carbon economy.
|
|
| |
|
|
| |
|
|
| | | You are receiving this e-mail because your profile contained one or more of the following words that the recruiter searched on: " troubleshooting ", " network ", " helpdesk ", " operating system ", " hardware ", " customer support ", " service desk ", " technical ", " networking ", " "help desk" "
| |
| |
Is this job relevant to you? Yes
No | |
| |
Your feedback would help us in sending you the most relevant job opportunities |
|
|
| |
Disclaimer:
|
|
| |
The sender of this email is registered with naukri.com as Hewlett-Packard India Pvt Ltd (hpjob...@hp.com, 24, Salarpuria Arena Hosur Main Road Adugodi, BANGALORE, Karnataka - 560030) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you.
If you consider the content of this email inappropriate or spam, you may:
Advisory: Please do not pay any money to anyone who promises to find you a job. This could be in the form of a registration fee, or document processing fee or visa charges or any other pretext. The money could be asked for upfront or it could be asked after trust has been built after some correspondence has been exchanged. Also please note that in case you get a job offer or a letter of intent without having been through an interview process it is probably a scam and you should contact compl...@naukri.com for advice.
|
|
| |
To be on the top of Employer's Resume Search
Update your resume now
| | | | |
Create your own job alert to receive similar jobs posted on Naukri.com directly in your inbox.
| | | | |
Your Resume has only 30 seconds to impress a Recruiter. Get your resume written by Experts.
Call 1800-102-5557 now! (Toll-Free)
| | | |
