Opentrons Labworks seeks a community manager
Pantea Razzaghi
As our Community Manager you will lead our effort to build and foster a platform upon which our community will connect and collaboratively solve problems, contribute knowledge, and launch their technological & scientific innovations into a marketplace of products, knowledge & ideas. You will actively manage our community platform to accelerate connection, conversation, collaboration, and growth within our community.
About Opentrons:
Currently, over 90% of biologists in the world run experiments with manual pipettes, moving tiny amounts of liquid from vial to vial by hand. Manual pipetting is a tedious, error-prone process, and it's slowing down science. We believe scientists should be able to spend their time designing experiments and analyzing data, moving us closer to scientific understanding and the world-changing technologies that follow.
By making robotics affordable and open, we can build a common platform to help all life-scientists easily execute and share their experiments. Opentrons’ robotics are in use in over 40 countries and have been adopted by top-tier institutions like Stanford, Harvard, Merck, and Roche.
We are at a pivotal moment of exciting, immense potential and impact as we continue to bring our affordable, open-source automation platform to biologists & the global scientific community.
About you:
- You are a biology/science enthusiast and have dedicated time & energy in connecting with other enthusiasts in your community
- You’re a great communicator with emotional intelligence and a knack for understanding scientists and their needs
- You act as a conduit between the company and the community and can discover ways to serve both the community and the Opentrons business
- It comes naturally to you to build & foster relationships both in person and online at scale
- Your approach to meeting the community’s needs is at once creative and data driven based on careful analysis and diligent research
- You have successfully grown, scaled, and managed an online community, or demonstrated successful analogous accomplishment(s)
- You’re an adept project manager who can see projects through to on-time completion
Position expectations:
- Represent Opentrons in the scientific community and help to build a welcoming, inclusive, and supportive community environment and culture.
- Promote open communication and collaboration around the use of Opentrons products in efforts to accelerate life sciences research.
- Facilitate and elevate the creation and growth of user groups, community discussions, and other productive communications on Opentrons community forum.
- Build out and execute on the community vision with internal and external stakeholders.
- Build and execute on strategic plans for growing the community across industries, scientific verticals, and lifecycle stages.
- Help institutionalize the process of working with key community members to launch their work to a wider audience.
- Develop and execute on timelines, deliverables, and reporting for your goals to drive success against team and company goals.
- Use research tools such as session recording, event analytics, interviews, and usability testing to monitor and assess the effectiveness of new platform features.
- Advocate for the needs of our user community in internal stakeholder decision making processes and act as their voice within the broader business.
Within one month:
- You’re familiarizing yourself with Opentrons products and our scientific community, both within our product ecosystem and externally.
- You’re working with customer-facing teams to gather their understanding of our customer needs & how they might be met by a community platform.
- You’re gathering internal requests and requirements, related to stakeholders’ needs and desires are, as related to the community platform.
Within 3 months:
- You have worked with product stakeholders to put together the business and technical requirements for a platform and resourced your roadmap.
- You’re working with others to implement new strategies to support scientific community growth.
- You’re working with dev, design, & product teams to improve a nascent forum/platform experience.
Within 6 months:
- You’re owning and regularly reporting on community growth goals
- You’re advising internal stakeholders on how to interact on our forums, growing the Community team as required
- You’re considering second order methods of ensuring aggressive momentum across verticals, industries, and lifecycle stages.
- You’re developing a reputation as a passionate advocate for the community within Opentrons, especially in terms of motivating stakeholders and and securing resources and budget to meet community needs.
Opentrons is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
