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[Crispina Blomker]

I have a Sharp Roku TV and it keeps dropping whatever I'm watching and switching to the Netflix login screen every 5 minutes or so. I'll be watching a movie on Amazon Prime or HBO and the screen will just go black, and switch over to Netflix. I went to the main menu and checked for the most recent software update, and it's up-to-date, so I'm not sure how else I can fix this. Please help. Thanks!

This would appear to be a remote issue. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For my specific issue I finally have an answer. My son is pushing the "cast" button on his Ipad. It had nothing to do with the Roku, remote or TV and everything to do with casting. My son has low vision and hits the wrong icon when trying to perform a search.

There is something wrong - i am watching prime and it keeps switching back to netflix and my son gets logged out from Netflix on the Ipad whenever this happens. Very annoying - it happens often. This seems to be a bug Roku needs to fix it.

My TCL Roku keep switching to HBO this is ridiculous! TV only a year old to be having issues. I need some answers now! I would not be purchasing another TCL tv wouldn't be recommended to family members or friends.

I find I can no longer add Netflix shows to the playlist whenever I do a voice or manual search it takes me straight to Netflix but I want the shows in my playlist also. This used to be possible what's happened?

Thanks @Jporch316 I forgot about searching using an actor or director etc, I did this and it brought up the netflix shows I wanted and added them to my playlist. Had to look up some of the actors names first.

Also a lot of the time when doing a voice search for a netflix show all it does is open the page with your profiles on not even the programme it's self. So not only have they removed the ability to easily add a netflix show to your playlist it can now be more of a faff to get to the show anyway ?

Step 1
Head straight to Netflix here and follow the steps to activate your account. Your Virgin Media package comes with a Netflix Standard Plan included, which allows you to watch in HD and on up to two devices at the same time, but if you want even more, you can simply upgrade to the Netflix Premium Plan for an additional monthly cost."

Hi, KB29R.

Thanks for your post and sorry to hear of the Netflix activation issues, we'd love to see how we can help with this.

Could you please tell us if when on your MyVM account you can view and click on the Netflix tile and are you able to activate your subscription this way?

If not, let us know what happens when you try and if you get an error message or other?

You should also be able to do this over the TV box via menu>apps, let us know what happens once you try activating Netflix via VM there?

Can you test this process on both our App and via a browser here so we check if the issue exists there too?
Share more on the above and we're happy to assist.

As for the Spock reference, that drove me crazy for two reasons. First, ALL the battles in Star Trek up to that point have been with two dimensional thinking on BOTH sides. Second, a star ship captain should NOT have needed to have that pointed out.

I watched the Death of VHS on Amazon (yeah the other Netflix) and thought it interesting how B movies and small movies have suffered since streaming because there is no hook like the video rental stores to draw your attention to the video cover of a straight to video sequel or arty cover. Yeah they are usually bad but sometimes there is a gem (ringo, Best of the Best). Anyhow glad netflix is finding a way to rekindle this.

Everything else works fine, and without issue, only Netflix giving him grief. I tested on my laptop on the WiFi -- no dice. The site loads, but none of the images do, and sometimes you can get a video to start, but it always craps out pretty quickly.

I hooked up wired to his Orbi -- same thing. I hooked up straight to his modem, and it worked fine, everything loaded as expected. What's even weirder though, is I tried DMZ'ing one of his Fire sticks, and it still doesn't work. The "Armor" or whatever it's called security is disabled. I tried several different DNS options, but none of them made a difference going through the router.

Guest network is diabled, checking the access control and all devices are set to allowed. uPnP is on, and again, literally everything else internet related works fine. (Firesticks stream other video just fine, PS4's work and can play online, Websites load normally, etc.)

I'm just at a total loss. I thought it could be some weird IPv6 issue but again, that reports as disabled in the only IPV6 menu I could find. He's on the latest firmware (AFAIK -- it ends in .16 and looked to be the same as the most current one on the Netgear site, up since April).

Anybody have any ideas? I'm at a complete and utter loss for ideas. I even talked to my boss, because I know he's set up a few of these things, and he said only thing he's ever had an issue with was getting Satellite's recognized. Again, I was operating 10 ft. from the main Orbi router, and tried on wireless, wired, and straight from modem. Only worked from the modem, although after I started a Netflix show on the modem, I unplugged my wired connection to it, reverted to WiFi, and it was able to continue playing -- apparently without issue.

Again, I just have no clue what the issue could be. It smells like DNS, but the DNS settings that worked straight from the modem are what's currently the setting on the router for DHCP (from WOW!), and I also tried adding in ye old 8.8.8.8 and that made no differnce.

Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.

Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).

Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.

1) Are you 100% certain that the satellite and router have the exact same firmware version? (2.5.1.16 is most recent "well known" firmware but another has been recently released.) This may not be the issue but I've seen very stange things happen if the router and satellite aren't on the same firmware.

In fact I had assumed it was some sort of an issue relating to the Fire sticks, but the fact that it also didn't work on my laptop (including wired to the router) continue to puzzle. Just doesn't make sense.

Who is your ISP and what equipment did they provide?
What device is your Orbi router connected to?
Do you have any other Firesticks, another laptop or a smart TV with Neflix on it that you can test. I'm thinking video driver, or maybe a blocked port.or a specific version of Netflix.

My buddy has several firesticks, and they all exhibit the same symptoms (they are all gen2 firesticks). Also tested on wired and wireless PC's in his environment -- same problem on all. Additionally, one of the devices I tested on (my laptop) I hooked directly to modem (SB8200 has two ports so it was side by side) and Netflix worked flawlessly. Furthermore, once it was streaming a video successfully, I physically disconnected the cable, and swapped over to the WiFi (via ORBI, hooked up to the other port on the same modem), and it continued to play just fine (including much further ahead in the episode, and even the next episode).

Again, consumer grade stuff isn't really what I'm used to dealing with, especially stuff aimed @ user-friendliness, but I'm totally mystified by this. The only other thing I thought was that digging through the logs it seemed to ID a LOT of things as DoS attacks, and was thinking it was incorrectly ID'ing some netflix servers as a threat (again, it loads the CSS and everything for the Netflix site, just not the thumbnails or videos), however I also tried disabling the anti-DoS protection and that made no difference (all other security/etc stuff is disabled, all devices are set to allow, and no services are blocked, uPnP is on, etc.).

In so much as I didn't setup this network myself, I'm wondering if my buddy did something silly, but at every turn, everything seemed configured correctly to me -- and that's backed up by the fact that literally every other thing works perfectly. Every site, every app, streaming video, playing games, etc. etc. Not sure what on earth the issue could be.

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