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Matthias Briggs

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Aug 2, 2024, 10:54:26 PM8/2/24

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Subject says it all for the most part. I have an external USB hub connected to one on my Thunderbolt 3/USB-C ports on my MacBook Air early 2020 model running Catalina 10.15.4. At random times during the day (2-3 times a day) my Logitech G602 mouse and external Apple Keyboard will stop responding completely and only a reboot will restore functionality. The USB 2.0 HUB under System Information->Hardware->USB completely disappears until the MacBook is reported. Disconnecting/reconnecting the USB Hub does not resolve the issue. I have attached a screen capture of what the USB device looks like normally when things are working correctly. This MacBook Air has replaced a late 2019 MacBook Pro that was running Mojave and then Catalina 10.15.4 for the last 2 days of use. Using the same USB hub and external devices I did not experience this issue with that configuration. Granted I only was running Catalina for 2 days with the MacBook Pro 2019.

Yeah, on my MacBook Air 2020 my wireless usb mouse cuts out too when using the 2.4ghz USB A receiver plugged into the USB A ports on my USB-C hub. My workaround is using a USB-A to USB-C adapter, and plugging that into the USB C port on my hub, and for some reason that solves it. But when the receiver is directly plugged into the USB A ports on the hub, it intermittently cuts out.

I have a late 2016 MBP and the latest OS updates. This morning, none of my Logitech USB devices (K750 keyboard, M310 mouse) worked either. I thought it might be a faulty older usb 2 hub, but testing with a new USB-C to USB 3 hub, I got no recognition of the devices. I needed to work rather than troubleshoot all day, so I bought an extended mac bluetooth keyboard and magic mouse, which work well. I am also concerned that there is something going on with the usb connectors or how the system software handles usb 2 devices. I did upgrade both the firmware and the logitech unifying software prior to going all bluetooth. Please fix this issue..it sounds like something more than external hardware. Thanks

My MBP is connected to my Dell U2719DC as a USB Hub. My accessories connected to my Dell Monitor (Keyboard, Mouse Receiver and Soundbar) stop working intermittently as well. 2 to 3 times a day and only works again after a restart.

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:

I understand that you are having issues with your Logitech G602 mouse and external Apple Keyboard intermittently disconnecting during normal use. I am more than happy to guide you in the right direction.

It sounds as if you've done majority of the necessary troubleshooting steps. Check out these additional resources for further troubleshooting and to test the issue in a new user as this may resolve your issue:

If you continue to experience issues, you may need to look into reinstalling your macOS. It is recommended you backup the device to an external hard drive before attempting a reinstall. Here are some resources that will walk you through backing up your device with Time Machine and reinstalling your macOS:

Hi Becky, thanks for the reply and the suggestions. I did review If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected but nothing suggested in the article seemed to help.

Some more background, I was using Time to Machine to backup my older 2019 MacBook Pro so I used the Migration Assistant to move or restore my Documents, Files, and Applications to my new MacBook Air 2020. At the time, my 2019 MacBook Pro was running Mojave.

Earlier today I noticed an older version of the Logitech Unifying Software was installed under Application->Utilities (ver 1.2.359). This version seems to be from 2014. Not even sure how this version worked with Mojave. In ny case, I removed this version from my MacBook Air and am now just using a generic Bluetooth mouse to test with since I believe the Logitech G602 mouse and the Logitech Unifying Software ver 1.2.359 is the culprit. If all goes well with the generic Bluetooth mouse and my Apple Keyboard doesn't stop responding then after a couple of days I will re-add the Logitech G602 mouse back into the picture and install the recommended Logitech Unifying Software ver 1.3.375.

I have the same problem. Also with a Macbook Pro from 2020. I use an external monitor (Dell u2720q) with internal USB hub. This internal hub freezes USB 2.0 devices, even if they are directly connected to the Macbook itself. It happens very sporadically, depending on usage 2 to 4 times a day.

Reported a problem to Apple support and they were very helpful and communicative at first but are now very quiet and do not respond anymore. I think they suspect that there is a bigger problem, but that they are no longer allowed to talk about it from company policy.

Might have a new interesting finding here. I have had similar problems with wireless keyboard and mouse loosing connection through my USB-hub connected to my MacBook Pro 13 2015 model running Catalina 10.15.5.

They need data reports and information that they will query in a remote session. Tell them you insist on a data analysis of this bug so they don't block you in frontline. I insisted on a escalation as soon as I explained the things I found out. But I had to explain 2 times.

For example, in our setup, we're using an 8.49 Nonda USB-C to USB 3.0 Adapter between the Wacom Intuos Pro Medium tablet and the USB-C port on the back of the 21.5-inch LG UltraFine 4K Display.

Just to close the loop on this. There appears to be compatibility issue with Catalina and the Logitech Unifying Software and driver for MacOS. Even after updating the Unifying driver to the latest version on Logitech's website the Logitech Unifying Software still does see the Logitech G602 mouse. It doesn't look like Logitech has updated the driver software since 2018. I even tried the Logitech Unifying Software on another MacBook running Catalina and the software on the other MacBook also did not recognize the Logitech G602 mouse. I even tried updating the firmware on the Logitech Unifying receiver that came with the Logitech G602 mouse but it would not recognize the receiver USB dongle. MacOS Catalina does see the mouse as a USB Receiver HID device so the mouse does work. It just goes unresponsive and disappears every few hours. I did not see this behavior with Mojave with this same mouse. I have not tried reinstalling MacOS Catalina at this point since I have moved on with a generic Bluetooth mouse at this point. But, this just appears to be a device capability issue with Catalina.

Suggestion to Apple: I'm not sure if Apple has a hardware certification program like Microsoft but that would be a great thing to have. That way a user could verify if a 3rd party device, such as a mouse or keyboard, has been certified to work with a particular OS version. Logitech claims Catalina is supported but it would be helpful if they actually had to certify their devices to make that claim.

It's not just 2020 MacBook Airs. I have a 2017 iMac 27" that I just got. It has a fresh install of Catalina 10.5.5 on it. It had High Sierra on it but I upgraded to Catalina and had these issue, so I reinstalled Catalina from Recovery mode. And I get the same problem with my old USB 2.0 external drives. It seemingly will do fine for a while but at some point the screen stops responding, background goes black, eventually the screen goes blank (but backlight is still on). I have been using ssh from my other Mac to login in and do a reboot via Terminal to fix it.

I was thinking something like On "left mouse clicked": Do action But you can substitute left mouse for right and vice versa. Or allowing a sprite to look at and turn towards the mouse, allowing the player to aim something like a gun or projectile launcher.

Well I tried coding this up but quickly hit a wall . I wanted the external script to reach into the simulator iframe and grab the game screen element. The idea was to add event listeners to get mouse events happening within it. But the iframe loads from a different domain, so the browser blocks me from accessing its content. It makes sense; that would be cross-site scripting.

I would love to see this functionality on the official live MakeCode Arcade simulator, to make text input etc. easier and more accessible! Also for text-based games and other use cases than just games, when in the browser on a reglar computer or pad/screen keyboard.

Nice! -A lot of cool things have been delivered from the @MakeCode team lately!; Online multiplayer, XBox app, kiosk mode(to name a few and sorry for all the other new functionality and improvements I forgot), and now the long awaited keyboard and mouse events extension is soon coming!

Just seeing if anyone can point me to the right direction. My GoToMeeting updated to a new user interface (which I think is now "GoTo") and I cant find the ability to request keyboard and mouse control when viewing someone's screen. We typically connect with clients for support purposes and previously we would be able to click on their name and request control. A pop up would appear on their screen to give control and we would proceed to be able to move their mouse and type. Now that option is not there.