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Matthias Briggs

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Aug 2, 2024, 4:35:29 AM8/2/24

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I unfortunately this brand new (2021) wifi 6 Nighthawk router. I bought it because I have a four-story house with a TV and a Peloton on the top floor and TV's on the other three. My CenturyLink fiber optic works great, and on the 2nd and 3rd floors, I have no problem connecting to anything. The first and top floors are too far away from the CenturyLink modem/wifi router, so the signlal keeps having to buffer. I bought this $200 router with two satelites to fix this issue.

I can connect my computers and phones to the Netgear router and they work fine. The Peloton on the fourth floor connects just fine to the Netgear router. While all four TV's show that the Netgear wifi is connected and there is internet, not one of them will load Netflix, AppleTV or Prime, although they load YouTube just fine. The TV's all connect to these apps just fine when they are on the CenturyLink connection, although it's too weak for two of the four floors.

I have spent no less than 6 hours (honestly) with 10 or so Netgear technicians and not one of them can fix the issue. We've done everything from change all the DNS settings, to updating firmware to changing the CenturyLink modem to "bridge only mode". Netgear even sent me a brand new router which I tried to set up with them on the phone today. After another 1.5 hours, we are in exactly the same place.

Netgear has to know about this issue because people are complaining on their on "Netgear Community"! Why don't they admit they don't know how to fix it and give people their money back? I'm trying to do just that and they are being a pain in the *ss. I will never buy another Netgear router. Never had this trouble with anyother brand before.

SOLVED!! I went to Best Buy and got an eero 6 mesh router. Easiest setup ever. It took 15 minutes using the phone app. Every TV, computer, phone and BT speaker accessed the network immediately, and we've had zero problems!

Over the 6 or so hours I worked with Netgear technicians (and the hour with the CenturyLink tech) I don't believe that was one of the things we tried. I would have no idea how to do what you suggest. Why do you think the Netgear tech didn't try that? Thanks.

Thanks for the advice. You've been great! I'm on a bit of budget, ($250 that I would hate to push to $300) so any reccomendations on a specific TP-Link or Asus? I have a four story home, so do I still need satellites on the two furthest away floors? If you had my budget, what would you buy?

the same appletv device was used for about a year, then sat in a box for a while and is now connected at a new location (new house, new ISP). i enter user/password that work on other devices including a TiVo and a Samsung blu-ray player. the same creditials worked fine on this same appleTV box previously. i've entered it multiple times. i've entered it using the original remote. i've entered it using text entry via the iphone remote app. neither works.

Same is happening to me since I downloaded the software update last night - and I've been using Apple TV consistently since I bought it a year ago. My iPhone 4S remote app also won't work with my Apple TV now either.

I can't even use the Apple Remote App, so I've been signing in with the AppleTV Remote. I get error 117 saying my username or password is incorrect even after I just signed in to Netflix.com via my computer. The date and time are correct on my TV and AppleTV.

this was definitely a bug - a rather bad one - and i hope it gets fixed (if it has not already been fixed, that is - i can't confirm one way or the other, since i've worked around the problem and can't easily reproduce it).

I'm having the same problem. Can't access Netflix through Apple TV says password is incorrect error 117. I typed a bunch even changed the password by going directly to Netflix on my computer and then back to ATV. Still can't get in. Did a reset and restore nothings changed.

I have recently purchased the apple tv and sign upto Netflix today. Works fine on my computer, my phone and my iPad. But no the atv just keeps coming up unable to login, I've tried resting, unplugging, changed password, tried both remote and remote app logins but nothing.

I tried that too still comes up unable to sign in. The account name or password you entered does not match an account in our records. Remeber your password is case sensitive. Need help signing in? Visit www.netflix.com/login help. And all that does is resets my password on the account which does exist.

What finally worked for me, via someone's suggestion on this board, was putting a space after the password, and then submitting. For some weird reason, it worked. And I know it worked for others on this board. Try that and let us know.

Unfortunately the space didn't work. Also just tried unplugging router and apple tv then reconnecting but nothing, tho my iPad is now having issues connecting to Netflix but still works on computer fine. Any other ideas? Starting to regret ate purchase

Hi There - I just set up a AC1900 Wireless MU-MIMO Gigabit Router Archer A9 (which for some reason isnt an option from the model list up there) and it is lovely - my phone, tablet, computer, google home devices are all working great. However, netflix on my TCL smart TV won't work. The TV itself is connected and other channels (such as amazon prime) work. Netflix keeps giving me error codes tvq-st-103 and tvq-st-131, saying it can't connect to the network. I can watch netflix on my other devices. I've tried the obvious things like restarting the network by unplugging everything and then plugging back in one at a time, resetting the netflix login, returning the TV to factory settings... It's gotta be something with the router but I can't figure out what. Anyone here have any smart ideas?

You can try to factory default the router by holding the reset for 15 seconds. When the router is back up connect to the default Wi-Fi and test the connection. By default the router can not block specific traffic, but there might have been something adjusted which defaulting will clear out.

If the issue still happens it would be best to contact Netflix to see if there are any settings to adjust or to try since streaming services work with the router from other companies as other devices.

There could be regional differences affecting your connection. We recommend creating a thread on our global community. community.tp-link.com/en. This community, community.tp-link.com/us is only able to assist customers in the U.S. While issues may seem to be the same issue and in somecases they are its always best to interact with the team best able to handle your particular concerns.

Because i am also a consumer i do get annoyed when companies say this but in this case the first thing to do is reach out to the manufacture of the TV and troubleshoot their device first. This is because since its the only device having issues the troubleshooting would want to begin at the client and not the router. If more devices were having the same issue then it would be one thing but with just one experiancing this issue that is where you would want to start.

I got T-Mobile 5G Home Internet today and after setting it up, Netflix app in not working on any of my devices., but other apps work file. Netflix works fine with my Cellular connection on my phone. I have the Nokia Gateway.

TMobile Is Internet is just unreliable for If you work from home stay clear of TMobile. No one can even give a reasonable time frame on when the disruption will be fixed. In other words calling their Customer Service is useless.

Putting aside the above rhetoric, I had the same problem for the last few days. I subscribe to Netflix as a service outside of T-Mobile. For the last few days, it would load but couldn't stream content or even populate the graphics on the site. It happened right after the Apple TV OS was upgraded to the latest version.

I tried all the obvious solutions, including rebooting Apple TV, my Arcadyan KVD21 5G gateway, and uninstalling and reinstalling the Netflix app. Nothing worked, and the problem was across all my devices, including Apple TV, iPhone, and MacBook Pro.

Suddenly, this morning, everything is working correctly. I'm convinced that the problem was with T-Mobile, and whatever it was, it has resolved itself. If you're still having issues, I'd call Tech Support. I've found them knowledgeable and helpful in resolving these issues. They can reach the tower and tweak settings to your gateway.

We have had T-Mobile home internet for 2 weeks and Netflix is now not working...i can connect to my T=Mobile hot spot from my phone and it works then reconnect to home internet it works for a day and then goes down. the error code we are getting from Netflix is about connection issues...

I am having the EXACT same problem. T-mobile 5G home internet and Netflix (only Netflix) does not stream (or buffers for over a minute then streams in horrible quality. Any iOS device. Apple TV, iPad, iPhone and my Mac.

Hi, I've had my Android TV now for about 3 months and never had any connection issues. However, yesterday the power went off and when it came back on we had no issues with any other deviced in the house, all connected and carried on working fine. The TV came back on and appeared to connect back to the WIFI, but when I tried YouTube - no connection. I tried various other apps, and only Netflix works; and works fine as I watched a movie to test it.

I have tried another router, and again everything else works but the TV is the same, only Netflix works. I have disconnected, reconnected, connected with manual password, connected via WPS still the same. I saw a post that suggested WIFI direct causes an issue, but mine is not on. In fact, I put it on, tried it, then off and tried again and it made no difference.