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Earlie Schwoyer
I downloaded netflix app on my ipad but cannot login as i dont know my password. On my laptop and ps3 it connects with my facebook account but i cant get my password for my ipad. I have an email from netflix but iwhen i click on it, it comes back as an error. I am in the uk and want to use my ipad to watch tv show whilest on holiday please help......
Go to netflix.com on a computer, or perhaps on safari, and try to log into your account. If you do not know your password, they probably have a way for you to recover it or reset it. Once you know your id and password for your netflix account, go back to the pad app, and sign in.
I have tried this on my laptop and ipad. To reset password it asks for your email account i putnthis in and it sends me an email. But the email has no link to reset the password, also i have my email from when i joined and that also has no link to my info. The only link in the email leads to an error.
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I was recently notified via email that my request to change my Netflix account email-address was completed. Well, as I never asked for any change, I immediately knew what was going on. My account was compromised.
Netflix and other digital media accounts are not inherently all that secure. Millions of account holders with many less-than-secure devices and a propensity to give out credentials to guests, equates to many accounts being inevitably compromised. The odds are not in favor of security.
Many successful hackers want full control of compromised accounts. They change the email address to one they own and now they can reset the login password. This gives them the rights to use the account, purchase additional content, and even sell the login to others.
Most security professionals focus solely on preventing such attacks. Noble and cost effective where possible, but it is not a comprehensive strategy. Hacks will occur; therefore, a proper safety net must also be in place. In the case of Netflix, account compromises will occur often. To deal with these unavoidable situations, it is important to have rapid detection and response capabilities in place.
Just because security is complex, does not mean it must be difficult to manage. Case in point: Netflix has a simple feature when someone requests an email address change. They send a notification to the old address with instructions how to respond if this is in error. This simple act engaging the end user to help detect compromises.
As a customer I saw the email and responded as instructed. I reached out first via chat on their website. An agent immediately responded and was able to assist. Per the security policy, I needed to verify my identity by providing the last few digits of my credit card on record. This makes perfect sense as Netflix already has this information and only the customer is likely to be able to provide the proper data. Being more paranoid than most, I opted to not type it into the chat window. The service representative understood my concerns and with no fuss provided an alternate option of calling the toll-free number.
One quick call and only a single menu selection (for English) connected me to a local-language helpdesk person who was able to verify me and reset my account. No waiting. No endless tiers of call options. No obscure PIN or password that I needed to remember. Just a few digits from my billing account and quick service. Even the post-service survey was only ONE QUESTION!!!
It is not that my Netflix account was hacked. That is to be expected (even secretly desired a little-bit by the likes of security people). No, the real lesson here is that attacks will happen. Prevention is very important, but not a complete strategy. Putting in place the necessary compensating measures to address unfortunate events is crucial for businesses.
Netflix has done a great job in finding an optimal balance of risk mitigation, cost effectiveness, and user experience to manage their cybersecurity. Their solution is simple, straightforward, and effective. As a security professional, I am impressed. As a customer I am happy. That is the best kind of sustainable security!
Forgetting your Netflix password is a minor hiccup on your entertainment journey. Following these simple steps, you can quickly reset your password and dive back into your streaming adventures. Remember to use a robust and unique password for each online account to keep your digital life secure and hassle-free. We recommend using a password manager, as it plays a crucial role in preventing the common issue of forgetting passwords, such as your Netflix password, by offering a secure and efficient way to manage your login credentials.
In summary, password managers alleviate the stress of remembering passwords for various accounts, including entertainment services like Netflix. By securely storing, generating, and auto-filling passwords, they enhance business and personal cyber security and make it easier to manage your digital life. You can read more about the cyber risks and benefits of password managers here.
You can hardly throw a stone at a major Internet company these days without that stone's password and personally identifying data being hacked. Data breaches have become the norm, and for average Internet users, that means an increased need for vigilance.
On Wednesday, an unexpected e-mail alert from Netflix made me wonder if the media-streaming giant had become the latest victim of a giant data break-in. That wasn't the case. Instead, I found myself facing rather the opposite scenario: a tech company offering proactive support. But did Netflix's vigilant take on my account's security tip over into scare-tactic territory?
I began to prep a dinner on Wednesday evening when I saw an e-mail alert on my phone saying, "Netflix password reset required." It's the kind of notice that might make anybody toss their bottles of cumin and dill aside and rush to a computer.
We have detected a suspicious sign-in to your Netflix account. Your Netflix account may have been compromised by a website or a service not associated with Netflix. Just to be safe and prevent any further unauthorized access of your account, we've reset your password.
"I don't see any streaming in your account in the past seven days," the rep, Alberto, wrote. "What we can do to make you feel more safe is to send you a password reset e-mail, and I can also deactivate all the devices that are now logged in your account."
"Well, honestly, I would feel safer if Netflix didn't send out false alerts like this," I wrote in response. I pressed for more information as to what triggered a "suspicious sign-in" notice. After putting me on hold for some time, Alberto returned with this (unedited) explanation:
Thanks to you for holding.. I was checking on my end and confirmed that the system sometimes send an email from in...@mailer.netflix.com that alerts customers about possible unauthorized access and recommends that they change the password for their account. This doesn't mean that the account was compromised, it is more like a heads up and a recommendation to change the password to prevent that from happening.. Netflix takes our customers' security very seriously, keeping your data safe is among our top priorities. While we can't always say how an account was compromised, some common ways are phishing emails or unsecure websites. If you Click Here you will find more info about how to keep the account secure..
At first blush, I felt like this explanation didn't quite mesh with what the alert had told me. Was there indeed a suspicious sign-in? If it's possible that the account wasn't compromised, then what's going on here?
"Of course, I get your point," Alberto wrote. "However, I can see that the email states only that a suspicions sign-in was detected and that the account may have been compromised, but I don't think it's confirming it. But I see what you mean and I totally get you." He said he would "pass the word along" to Netflix higher-ups.
Netflix.com, for example, sent out a notification late last week to users who made the mistake of re-using their Netflix password at Linkedin, Tumblr or MySpace. All of three of those breaches are years old, but the scope of the intrusions (more than a half billion usernames and passwords leaked in total) only became apparent recently when the credentials were posted online at various sites and services.
Netflix is taking this step because it knows from experience that cybercriminals will be using the credentials leaked from Tumblr, MySpace and LinkedIn to see if they work on a variety of third-party sites (including Netflix).
Facebook also has been known to mine data leaked in major external password breaches for any signs that users are re-using their passwords at the hacked entity. After at a breach discovered at Adobe in 2013 exposed tens of millions Adobe customer credentials, Facebook scoured the leaked Adobe password data for credential recycling among its users.
Thank you, once again, Brian, for explaining these stories in terms anyone can understand! I constantly preach to colleagues/friends/family about not re-using passwords, but I was a big offender long before my security career started.
Mik, Netflix cannot decrypt your password (nor can anyone else), as passwords are not encrypted in the first place. They are hashed. Given a password, all they can do is run it through whatever hash method they use, to see if they get matches to the hashes in their own database.
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