No longer connectivity between Surescripts and DCDT

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Matthias Mullins

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Sep 6, 2016, 10:05:02 AM9/6/16
to Direct Certificate Discovery Tool

Hello,

I have sent Direct message tests this morning to the D2 address and I'm finding the messages are failing to be delivered. The system we are sending from is connected to the network through the Surescripts HISP.

Do you know of any changes or network outages that is causing us to receive failure return messages stating Failed Delivery and no confirmation emails?

Time: 9/6/16 @ 8:59am
Message ID: 9ddc1cde9fc04f63a689763cfe2b76d2

and

Time: 9/6/16 @ 9:32am
Message ID: 5166f45c3a59434588a28fa55f35ad38

also

Time: 9/6/16 @ 9:38am
Message ID: a8947404fb4c4cddbf83758077a5ce5e

Thanks, Matthias

sandeep...@gmail.com

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Sep 6, 2016, 10:44:55 AM9/6/16
to Direct Certificate Discovery Tool
Hello,

The mail service was down earlier. It should be up now. Can you try again?

Thanks,

Sandeep

Matthias Mullins

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Sep 6, 2016, 11:08:21 AM9/6/16
to Direct Certificate Discovery Tool
I have tested again at 10:55 and I'm having success.
Thank you, Mathias


On Tuesday, September 6, 2016 at 10:05:02 AM UTC-4, Matthias Mullins wrote:

Hello,

I have sent Direct message tests this morning to the D2 address and I'm finding the messages are failing to be delivered. The system we are sending from is connected to the network through the Surescripts HISP.

Do you know of any changes or network outages that is causing us to receive failure return messages stating Failed Delivery and no confirmation emails?

Time: 9/6/16 @ 8:59am
Message ID: 9ddc1cde9fc04f63a689763cfe2b76d2

and

Time: 9/6/16 @ 9:32am
Message ID: 5166f45c3a59434588a28fa55f35ad38

also

Time: 9/6/16 @ 9:38am
Message ID: a8947404fb4c4cddbf83758077a5ce5e

Thanks, Matthias
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