Product Owner / Product Manager – Conversational AI (Voice).

[Jobs Jobs]

Job Title: Product Owner / Product Manager – Conversational AI (Voice)

Location: Atlanta, GA (Hybrid – TBD)

Domain: Healthcare Payer strongly preferred.

Required Experience

•  8+ years of Product Management / Product Owner experience
•  4+ years of Conversational AI / Voice AI experience
•  Strong Business Analysis and Agile experience
•  Experience with Artificial Intelligence and Conversational AI solutions
•  Healthcare domain experience preferred

Key Responsibilities

• Own the product vision, roadmap, and delivery for AI-powered Voice Virtual Assistants supporting healthcare payer call centers.
•  Lead initiatives focused on call containment, intelligent routing, authentication, and agent handoff.
•  Drive adoption of LLM technologies including RAG, tool/function calling, prompt engineering, and AI governance.
•  Define requirements for STT (Speech-to-Text), TTS (Text-to-Speech), and real-time speech-to-speech voice agents.
•  Collaborate with Engineering, Data Science, Conversational Design, QA, Security, and Business stakeholders.
•  Integrate AI solutions with contact center platforms such as Genesys and Amazon Connect.
•  Ensure HIPAA/PHI compliance, governance, auditability, and responsible AI practices.
•  Establish KPIs and success metrics including containment rate, AHT reduction, CSAT, intent accuracy, latency, and task completion.

Required Skills

• Product Management
•  Product Ownership
•  Business Analysis
•  Agile Methodologies
•  Conversational AI
•  Voice AI / IVR Modernization
•  Artificial Intelligence / Generative AI
•  LLMs (RAG, Prompt Engineering, Tool Calling)
•  STT/ASR & TTS Technologies
•  Contact Center Solutions (Genesys, Amazon Connect)
•  Healthcare Payer Operations

Preferred

•  Healthcare Payer experience (Claims, Benefits, Eligibility, Prior Authorization,   Provider Services)
•  Experience delivering AI-driven customer service or call center solutions
•  Knowledge of HIPAA, PHI, and AI governance frameworks

Must-Have Keywords

Product Owner, Product Manager, Business Analysis, Agile, Artificial Intelligence, Conversational AI, Voice AI, LLM, RAG, STT, TTS, Healthcare Payer, Call Center, Genesys, Amazon Connect.

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Thanks,

Everest Global Solutions INC

Email  :Jo...@everestglobalsolutionsinc.com