C2C Cloud Reporting and Documentation Specialist-Baltimore, MD, Full-time, On-site 5days

[srikanth v]

Hi All,

Looking for a 

Cloud Reporting and Documentation Specialist-00025
Baltimore, MD, Full-time, On-site

Note: This role is to be performed on-site 5 days/week at the SSA HQ in Woodlawn, MD
Description of Work:
Cloud Reporting & Documentation Specialist to support the ACI program through cloud billing reconciliation, dashboard
maintenance, and development of technical documentation and user materials. This role ensures accuracy of multi-cloud billing
data, delivers monthly cost and usage reporting, and maintains clear documentation and communication to support operational
transparency and decision-making.
Basic Qualifications: Minimum knowledge, skills, abilities needed.
• Bachelors + 7 years experience
• 7+ years of professional experience, including experience with cloud billing, cost analysis, or cloud operations.
• Hands-on experience with AWS, Azure, and/or GCP billing and usage reporting.
• Strong technical writing and documentation skills, with experience in Confluence, SharePoint, or ServiceNow.
Proficiency with reporting or dashboard tools such as Tableau, Power BI, or advanced Excel.
• Ability to analyze cost and usage data, identify issues, and communicate findings effectively.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and meet recurring monthly deadlines.
• Good communication and customer support skills when working with stakeholders.
• Reconcile monthly cloud billing and usage data for AWS, Azure, and GCP, ensuring accuracy and resolving discrepancies.
• Maintain and update technical documentation, process guides, and job aids across Confluence, SharePoint, and
ServiceNow.
• Develop and support dashboards and reports using Tableau, Power BI, or Excel, ensuring clarity and accurate data
representation.
• Analyze cloud cost and usage trends, identify anomalies or variances, and provide insights to IS and stakeholders.
• Prepare and distribute monthly billing summaries, dashboards, and showback survey results.
Support distribution, tracking, and summarization of monthly cloud billing surveys.
• Provide user support and basic training on dashboards, documentation, and cloud billing processes.
• Assist with communication materials related to cloud updates, process changes, or new initiatives.
• Maintain version control and inventories for documentation and dashboard content.
• Participate in process improvement efforts and assist with resolving billing or dashboard issues.
• Monitor compliance with internal cloud billing requirements and documentation standards.Providing support for
disaster recovery exercises through their vaulting operations, and tape and encryption processes.
Preferred Qualifications: Candidates with these skills will be given preferential consideration.
• Experience with FinOps principles or cloud cost optimization practices.
• Familiarity with tools such as CloudHealth, Apptio/Cloudability, or AWS Cost Explorer.
• Experience supporting federal clients or working within compliance-driven environments.
• Exposure to ServiceNow reporting or estimate collection workflows.
• Experience creating user training materials or delivering quick training sessions.
• Knowledge of basic change management practices (e.g., PROSCI/ADKAR preferred).