Content Support Specialist ( to support Medicaid Direct and Medicaid Managed Care Training Projects ), 5 Months, Raleigh, NC (Hybrid )

[Ashok Malavathu]

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:             Content Support Specialist  ( to support Medicaid Direct and Medicaid Managed Care Training Projects )

Location:   Raleigh, NC ( Hybrid )

Duration :  9 Months

Client :        State of North Carolina  

Pay Rate:    $35/hr on C2C

Job Description:

DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.

No travel is required. This is a Monday-Friday, 8-5 position. The Division of Health Benefits follows a hybrid work model. The client will require 8 days per month onsite. Remote option is available, upon approval, for the selected candidate that may not be local to the Raleigh, NC area.

The purpose of the position will be to create in-person and online training content to support organizational initiatives and business units. Strong instructional design and technical knowledge a must. Strong content development and writing skills needed. Ability to create resources to support employee learning, such as tips, job aids, and templates. Good research skills. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be professional, available during work hours, responsive, and timely. Must be attentive to detail and meet required timelines for deliverables.

DHB prefers experience with following tools: SharePoint page administration, Adobe Articulate (Storyline and Rise) & Camtasia, MS Teams. Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred. Creating training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.

This position works with: Associate Director of Organizational Development, Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, and an Administrative Support Specialist.

Skill	Required / Desired	Amount	of Experience

 

Experience in curriculum design and developing training materials for adult learners

Required

3

Years

 

Strong content development skills needed.

Required

3

Years

 

Instructional design and technical knowledge needed

Required

5

Years

 

Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs.

Nice to have

3

Years

 

Adobe Articulate 360

Required

3

Years

 

Experience with adult learning practices, principles and procedures in classroom and on-line presentations

Required

3

Years

 

This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.

Required

3

Years

 

Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex

Required

3

Years

 

If Interested, please provide me below information:

·     Full Name:

·     Email ID:

·     Phone Number:

·     SSN last 4:

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·     Availability:

·     Availability for Interview:

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Professional Reference :1

·   Full Name :        

·   Company Name :            

·   Title :    

·   Telephone :       

·   Email id :

 

Regards,

 

Ashok. M

Serenity Infotech, Inc.

950 Scales Road, Suwanee, Georgia 30024

Phone:  678 782 2810, 470 238 8687  /  Email: as...@serenityinfotech.com  https://www.serenityinfotech.com/

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[Ashok Malavathu]

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:             SharePoint Business Analyst

Location:   Raleigh, NC ( Remote )

Duration :  12 Months

Client :        State of North Carolina  

Job Description:

The North Carolina Department of Transportation (NCDOT) is seeking a Technical Specialist contractor for a 12-month engagement for the Engineering Application Services Department as an ECM Solution Designer.   

**The candidate must current reside in North Carolina.
**Position is remote with minimal in-person engagement if the candidate is local to the Raleigh area.

MANAGER NOTES:
This is a SharePoint Technical Specialist position responsible for Design, Quality Assurance, and Business Analysis.  There will not be any coding or SharePoint Administration work performed by the candidate in this position.  
Description:

The North Carolina Department of Transportation (NCDOT) is seeking a Technical Specialist contractor for a 12-month engagement for the Engineering Application Services Department as an ECM Solution Designer.   This person will be responsible for designing web application solutions in support of NCDOT’s Construction and Materials and Tests business processes that are valuable to the transportation lifecycle.  This individual will define and prioritize SharePoint and web based projects delivering content management and business process support on behalf of these business units, breaking down the design into work items, tracking status, managing communication and dependencies.  This individual will also perform quality assurance testing, coordinate test validation, and rollout for these projects, ensuring customers are informed & trained, sufficient help & training materials are created and delivered, and that operational support is arranged.  This individual should have experience with standard business analysis processes, quality assurance testing as well as experience with business process transformation.  The individual must be knowledgeable and experienced with project management, product ownership and the system development life cycle.  This individual must have proven SharePoint experience with designing custom Microsoft SharePoint lists, libraries & content types.

•         Design SharePoint and web-based solutions to support Construction and Materials and Tests business processes that are valuable to the transportation lifecycle

·         Break down design into clearly defined, manageable work items for the development team

•         Prioritize and track progress on work items and deliverables

•         Ensure work items and deliverables are scheduled, completed, and delivered to the clients on time and with high quality & excellent, usable documentation.

•         Document the program and project deliverables as assigned

•         Coordinate with clients to implement re-engineered business processes 

•         Test SharePoint and web-based content management deliverables as required to support the re-engineered business processes 

•         Draft and deliver training materials for changed business processes and IT applications

•         Consult with clients to prototype, refine, test, and debug applications and processes to meet needs

•         Provide quality control for program and project deliverables

 

 

Skills

Required / Desired	Amount	of Experience

 

Experience as a Business Analyst

Required

5

Years

 

Experience as a SharePoint Business Analyst

Required

5

Years

 

SharePoint design experience with Microsoft SharePoint lists, libraries, and content types

Required

5

Years

 

Designing and testing SharePoint and web-based content management solutions

Required

5

Years

 

Strong and analytical conceptual skills

Required

5

Years

 

Strong written and verbal communication skills, including ability to explain business processes to IT users and IT applications to business users

Required

5

Years

 

Excellent organizational and presentation skills

Required

5

Years

 

Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams)

Required

5

Years

 

Proven experience evaluating business processes and re-engineering

Required

5

Years

 

Proven experience writing clear and concise technical training materials and user documentation

Required

5

Years

 

Working knowledge of application development life cycle

Required

2

Years

 

Understanding of NCDOT transportation life cycle business processes

Highly desired

2

Years

 

Extensive experience with Microsoft SharePoint as a designer

Desired

5

Years

 

Experience with SCRUM/Agile development methodology

Desired

2

Years

 

Experience with Team Foundation Server (TFS) or Azure DevOps

Desired

2

Years

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[Ashok Malavathu]

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:             Technical Support Analyst - Lead (Experience with Dynamics 365 and related Power Platform services and products)

Location:   Raleigh, NC (Remote)

Duration :  7 Months

Client :        State of North Carolina  

Job Description:

We are seeking a proactive and detail-oriented Technical Support Analyst - Lead to provide customer support for our permitting program (PTP). 
Overview:

We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department’s permitting system.

Key Responsibilities:

·         The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels.

·         Troubleshoot and resolve issues related to ‘Level 1’ areas such as:

o    Identity proofing and account activation

o    Password resets and login problems

o    Payment processing

o    General navigation and use of the permitting portal

o    Routing inquiries to appropriate program staff when necessary

o    Internal user permissions and system authorization

·         Potentially resolve ‘Level 2’ and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services.

·         Collaborate with internal teams to ensure timely resolution of customer concerns.

·         Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.

·         Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience

·         Maintain accurate records of support interactions and resolutions.

Qualifications:

·         Excellent problem-solving and communication skills.

·         Experience providing technical support or customer service in a software or web-based environment.

·         Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.

·         Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).

·         Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

·         Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.

·         Ability to work independently in a remote environment while collaborating effectively with team members.

Preferred:

• Experience with Dynamics 365 and related Power Platform services and products

Skill	Required / Desired	Amount	of Experience

 

Experience providing technical support or customer service in a software or web-based environment

Required

7

Years

 

Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.

Required

7

Years

 

Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).

Required

7

Years

 

Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Required

7

Years

 

Experience with Dynamics 365 and related Power Platform services and products

Highly desired

[Ashok Malavathu]

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:             Senior EHR Data Integration Specialist

Location:   Raleigh, NC (Hybrid)

Duration :  10 Months

Client :        State of North Carolina  

Job Description:

**This is a hybrid position. The candidate will be expected to be onsite regularly throughout the engagement.

This resource will support the NC HIEA Medicaid Services (HMS) project by leading technical assistance work for NC HIEA as we work with participants and their electronic health record (EHR) vendors on implementing, improving, and maintaining data integrations. Supports and monitors technical infrastructure for NC HIEA and SAS environments. Manages change orders, bug fixes and updates for the NC Health Connex Clinical Portal. Develops and supports data queries to assist with data analysis, verifying data extracts, data transformation, load job streams, and developing business analysis reports. Supports various analytic and outbound data services with a specific focus on developing Queries utilizing SQL, SAS, and InterSystems HealthShare tools to perform exploratory data analysis (EDA) and reports as needed.

Skill	Required / Desired	Amount	of Experience

 

Effective Communication & Community Engagement Clearly conveys information to diverse populations and healthcare stakeholders

Required

3

Years

 

Technical Proficiency Skilled in healthcare data systems, digital platforms, and outreach technologies

Required

3

Years

 

Relationship Building Build trust with providers, patients, and partners to support outreach goals

Required

3

Years

 

Data-Driven Outreach Gathers, analyzes, and reports data to guide strategic engagement

Required

3

Years

 

Organized & Adaptable Manages multiple priorities and adjusts to evolving community and technical need

Required

3

Years