Content Support Specialist ( to support Medicaid Direct and Medicaid Managed Care Training Projects ), 5 Months, Raleigh, NC (Hybrid )
Ashok Malavathu
Hi,
Please find my direct client job requirement for your consideration.
Title: Content Support Specialist ( to support Medicaid Direct and Medicaid Managed Care Training Projects )
Location: Raleigh, NC ( Hybrid )
Duration : 9 Months
Client : State of North Carolina
Pay Rate: $35/hr on C2C
Job Description:
DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.
No travel is required. This is a Monday-Friday, 8-5 position. The Division of Health Benefits follows a hybrid work model. The client will require 8 days per month onsite. Remote option is available, upon approval, for the selected candidate that may not be
local to the Raleigh, NC area.
The purpose of the position will be to create in-person and online training content to support organizational initiatives and business units. Strong instructional design and technical knowledge a must. Strong content development and writing skills needed. Ability
to create resources to support employee learning, such as tips, job aids, and templates. Good research skills. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be
professional, available during work hours, responsive, and timely. Must be attentive to detail and meet required timelines for deliverables.
DHB prefers experience with following tools: SharePoint page administration, Adobe Articulate (Storyline and Rise) & Camtasia, MS Teams. Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred. Creating
training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.
This position works with: Associate Director of Organizational Development, Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, and an Administrative Support Specialist.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Experience in curriculum design and developing training materials for adult learners |
Required |
3 |
Years |
|
Strong content development skills needed. |
Required |
3 |
Years |
|
Instructional design and technical knowledge needed |
Required |
5 |
Years |
|
Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs. |
Nice to have |
3 |
Years |
|
Adobe Articulate 360 |
Required |
3 |
Years |
|
Experience with adult learning practices, principles and procedures in classroom and on-line presentations |
Required |
3 |
Years |
|
This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. |
Required |
3 |
Years |
|
Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex |
Required |
3 |
Years |
If Interested, please provide me below information:
· Full Name:
· Email ID:
· Phone Number:
· SSN last 4:
· Address:
· Availability:
· Availability for Interview:
· Visa Status:
· Passport no:
· LinkedIn ID:
· Visa Expiry date (MM/DD/YYYY):
· Relocation:
· Rate:
Professional Reference :1
· Full Name :
· Company Name :
· Title :
· Telephone :
· Email id :
Regards,
Ashok. M
Serenity Infotech, Inc.
950 Scales Road, Suwanee, Georgia 30024
Phone: 678 782 2810, 470 238 8687 / Email: as...@serenityinfotech.com https://www.serenityinfotech.com/
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Ashok Malavathu
Hi,
Please find my direct client job requirement for your consideration.
Title: SharePoint Business Analyst
Location: Raleigh, NC ( Remote )
Duration : 12 Months
Client : State of North Carolina
Job Description:
The North Carolina Department of Transportation (NCDOT) is seeking a Technical Specialist contractor for a 12-month engagement for the Engineering
Application Services Department as an ECM Solution Designer.
**The candidate must current reside in North Carolina.
**Position is remote with minimal in-person engagement if the candidate is local to the Raleigh area.
MANAGER NOTES:
This is a SharePoint Technical Specialist position responsible for Design, Quality Assurance, and Business Analysis. There will not be any coding or SharePoint Administration work performed by the candidate in this position.
Description:
The North Carolina Department of Transportation (NCDOT) is seeking a Technical Specialist contractor for a 12-month engagement for the Engineering Application Services Department as an ECM Solution Designer. This person will be responsible for designing web application solutions in support of NCDOT’s Construction and Materials and Tests business processes that are valuable to the transportation lifecycle. This individual will define and prioritize SharePoint and web based projects delivering content management and business process support on behalf of these business units, breaking down the design into work items, tracking status, managing communication and dependencies. This individual will also perform quality assurance testing, coordinate test validation, and rollout for these projects, ensuring customers are informed & trained, sufficient help & training materials are created and delivered, and that operational support is arranged. This individual should have experience with standard business analysis processes, quality assurance testing as well as experience with business process transformation. The individual must be knowledgeable and experienced with project management, product ownership and the system development life cycle. This individual must have proven SharePoint experience with designing custom Microsoft SharePoint lists, libraries & content types.
• Design SharePoint and web-based solutions to support Construction and Materials and Tests business processes that are valuable to the transportation lifecycle
· Break down design into clearly defined, manageable work items for the development team
• Prioritize and track progress on work items and deliverables
• Ensure work items and deliverables are scheduled, completed, and delivered to the clients on time and with high quality & excellent, usable documentation.
• Document the program and project deliverables as assigned
• Coordinate with clients to implement re-engineered business processes
• Test SharePoint and web-based content management deliverables as required to support the re-engineered business processes
• Draft and deliver training materials for changed business processes and IT applications
• Consult with clients to prototype, refine, test, and debug applications and processes to meet needs
• Provide quality control for program and project deliverables
|
Skills |
|
Required / Desired |
Amount |
of Experience |
|
Experience as a Business Analyst |
Required |
5 |
Years |
|
Experience as a SharePoint Business Analyst |
Required |
5 |
Years |
|
SharePoint design experience with Microsoft SharePoint lists, libraries, and content types |
Required |
5 |
Years |
|
Designing and testing SharePoint and web-based content management solutions |
Required |
5 |
Years |
|
Strong and analytical conceptual skills |
Required |
5 |
Years |
|
Strong written and verbal communication skills, including ability to explain business processes to IT users and IT applications to business users |
Required |
5 |
Years |
|
Excellent organizational and presentation skills |
Required |
5 |
Years |
|
Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams) |
Required |
5 |
Years |
|
Proven experience evaluating business processes and re-engineering |
Required |
5 |
Years |
|
Proven experience writing clear and concise technical training materials and user documentation |
Required |
5 |
Years |
|
Working knowledge of application development life cycle |
Required |
2 |
Years |
|
Understanding of NCDOT transportation life cycle business processes |
Highly desired |
2 |
Years |
|
Extensive experience with Microsoft SharePoint as a designer |
Desired |
5 |
Years |
|
Experience with SCRUM/Agile development methodology |
Desired |
2 |
Years |
|
Experience with Team Foundation Server (TFS) or Azure DevOps |
Desired |
2 |
Years |
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Ashok Malavathu
Hi,
Please find my direct client job requirement for your consideration.
Title: Technical Support Analyst - Lead (Experience with Dynamics 365 and related Power Platform services and products)
Location: Raleigh, NC (Remote)
Duration : 7 Months
Client : State of North Carolina
Job Description:
We are seeking a proactive and detail-oriented Technical Support Analyst - Lead to provide customer support for our permitting program (PTP).
Overview:
We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department’s permitting system.
Key Responsibilities:
· The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels.
· Troubleshoot and resolve issues related to ‘Level 1’ areas such as:
o Identity proofing and account activation
o Password resets and login problems
o Payment processing
o General navigation and use of the permitting portal
o Routing inquiries to appropriate program staff when necessary
o Internal user permissions and system authorization
· Potentially resolve ‘Level 2’ and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services.
· Collaborate with internal teams to ensure timely resolution of customer concerns.
· Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.
· Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience
· Maintain accurate records of support interactions and resolutions.
Qualifications:
· Excellent problem-solving and communication skills.
· Experience providing technical support or customer service in a software or web-based environment.
· Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
· Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).
· Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
· Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.
· Ability to work independently in a remote environment while collaborating effectively with team members.
Preferred:
- Experience with Dynamics 365 and related Power Platform services and products
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Experience providing technical support or customer service in a software or web-based environment |
Required |
7 |
Years |
|
Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. |
Required |
7 |
Years |
|
Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). |
Required |
7 |
Years |
|
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. |
Required |
7 |
Years |
|
Experience with Dynamics 365 and related Power Platform services and products |
Highly desired |
|
|
Ashok Malavathu
Hi,
Please find my direct client job requirement for your consideration.
Title: Senior EHR Data Integration Specialist
Location: Raleigh, NC (Hybrid)
Duration : 10 Months
Client : State of North Carolina
Job Description:
**This is a hybrid position. The candidate will be expected to be onsite regularly throughout the engagement.
This resource will support the NC HIEA Medicaid Services (HMS) project by leading technical assistance work for NC HIEA as we work with participants and their electronic health record (EHR) vendors on
implementing, improving, and maintaining data integrations. Supports and monitors technical infrastructure for NC HIEA and SAS environments. Manages change orders, bug fixes and updates for the NC Health Connex Clinical Portal. Develops and supports data queries
to assist with data analysis, verifying data extracts, data transformation, load job streams, and developing business analysis reports. Supports various analytic and outbound data services with a specific focus on developing Queries utilizing SQL, SAS, and
InterSystems HealthShare tools to perform exploratory data analysis (EDA) and reports as needed.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Effective Communication & Community Engagement Clearly conveys information to diverse populations and healthcare stakeholders |
Required |
3 |
Years |
|
Technical Proficiency Skilled in healthcare data systems, digital platforms, and outreach technologies |
Required |
3 |
Years |
|
Relationship Building Build trust with providers, patients, and partners to support outreach goals |
Required |
3 |
Years |
|
Data-Driven Outreach Gathers, analyzes, and reports data to guide strategic engagement |
Required |
3 |
Years |
|
Organized & Adaptable Manages multiple priorities and adjusts to evolving community and technical need |
Required |
3 |
Years |
Ashok Malavathu
Hi,
Please find my direct client job requirement for your consideration.
Title: Salesforce Solutions Expert/Architect
Location: Durham, NC (Hybrid)
Duration : 8 Months
Client : State of North Carolina
Job Description:
NCDHHS ITD requires Salesforce Solutions Expert/Architect to lead DCDEE Early Education Integration System to design and delivery of secure,scalable
and user-focused Salesforce and integration solution that align with the organization’s digital strategy.
NCDHHS ITD is seeking an experienced Salesforce Solution Expert/Architect for leading DCDEE's prestigious project Early Education Integration System at in-house to design and delivery of secure, scalable and user-focused Salesforce and integration solutions
that align with the organization’s digital strategy. In this role, This role will bridge strategic business needs with robust and secure solution architecture, collaborating with stakeholders, developers and technical leads to deliver cutting edge and sustainable
enterprise solutions. This role will be in a crucial role in shaping the future of our Salesforce ecosystem, leading architectural designs and defining complex integrations between systems. This role will also be a hands-on technical expert having cross-functional
leadership and a passion for continuous innovation. Responsibilities include Architect end-to-end solutions and guiding technical strategies and execution, Collaborate with Subject Matter Experts, Tech lead and business stakeholders to transform business scope
into accurate and cost-effective technical architecture, Design and lead implementation of complex API based integration solutions, connecting Salesforce application with sophisticated external Systems, Ensure every solution aligns with data security and performance
standards, Design appropriate backups and restore strategies. Identify and mitigate technical risks across the architecture, Describe best practices and justification for when to use standard Salesforce functionality when solutioning complex requirements and
when customizations are a better fit, Create high-quality technical documentation, data modelling and solution diagrams, Leading code reviews, design sessions/workshops and release planning sessions, Collaborating with Agile team in backlog refinement, user
story decomposition and acceptance criteria refinement, Assist in Salesforce environment set up and CI/CD pipeline process using appropriate release management tool and Collaborate effectively with cross-functional teams to ensure smooth project integration
and delivery.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Salesforce Technical Architect/Application Architect certification |
Required |
|
|
|
Salesforce Integration Architect certification |
Required |
|
|
|
Salesforce Platform Developer II Certification |
Required |
|
|
|
Salesforce Certified Platform App Builder Certification |
Required |
|
|
|
Copado certification |
Required |
|
|
|
MuleSoft I and II certifications |
Required |
|
|
|
Experience with requirements analysis and business process design. |
Required |
7 |
Years |
|
Experience in architecting and developing complex solutions in Salesforce platform. |
Required |
7 |
Years |
|
Extensive experience in Apex, LWC, Aura, Flows, SOSL, SOQL, Salesforce Admin and advanced architectural patterns, unit testing and best test practices |
Required |
7 |
Years |
|
Strong understanding and experience with all configuration aspects of Salesforce including development |
Required |
7 |
Years |
|
Experience in guiding development team on appropriate use of platform technology |
Required |
7 |
Years |
|
Experience with object-oriented design patterns and languages such as Apex, Java, JavaScript, C#, and Ruby. |
Required |
7 |
Years |
|
Experience in data migration strategies and common extract, transform, load (ETL) tools |
Required |
7 |
Years |
|
Experience in general mobile solutions and architecture and understanding of on-platform mobile solutions and considerations |
Required |
7 |
Years |
|
Experience using Shield and Lightning |
Required |
7 |
Years |
|
Experience with Salesforce DevOps and CI/CD pipelines |
Required |
5 |
Years |
|
Experience in accessibility laws and WCAG 2.1 compliance |
Required |
5 |
Years |
|
Rxperience with GITHUB/BitBucket version control solutions |
Required |
5 |
Years |
|
Experience with Agile Methodologies |
Required |
5 |
Years |
--
Ashok Malavathu
Hi,
Please find my direct client job requirement for your consideration.
Title: APD Writer (with experience in developing Advanced Planning Documents (APDs))
Location: Raleigh, NC (Remote)
Duration : 10 Months
Client : State of North Carolina
Job Description:
The Division of Health Benefits, NC Medicaid, Advanced Planning Office is seeking an APD Writer with experience in developing Advanced Planning Documents
(APDs).
This position develops Advanced Planning Documents (APD),and other documentation required for planning, implementation, and operations activities in support of the NC Medicaid Program, reviews and provides feedback on NC HIEA
APDs, drafts CMS submittal letters, understands the Medicaid Detailed Budget Table (MDBT) process, ties together all associated areas including business engagement, stakeholder management, project management, and technical liaising, able to take complex concepts
and convert them into easily understood written documentation such that the content ensures successful system certification and compliance consistent with program management guidelines and processes and CMS expectations and collaborates with internal and external
stakeholders, project teams, technical teams, vendors, contract and budget offices, and other key stakeholders to develop APDs to support the Medicaid Enterprise System (MES)Program.
Essential Responsibilities:
·Develop, collect, and compile data from the business and technological teams to develop a solid, viable, meaningful APD within required timelines.
·Develop and maintain strong relationships with stakeholders to ensure seamless communication, data, analysis, and development plans remain on schedule.
·Coordinate and meet with various teams, suppliers, legal, and key stakeholders to support the gathering, analysis, and finalization of information to obtain final sign-off on APDs.
·Work alongside the DHB business units, Medicaid Enterprise System (MES) project teams, technology teams, and subject matter experts to gain an understanding of project and related requirements to develop an appropriate APD.
·Facilitate and coordinate APD review meetings with key stakeholders.
·Review contract and amendment submittal letters for accuracy and relevancy.
·Interface with mid-level executive management and project teams to clearly articulate current APD activities and translate the information provided into concise updates.
·Maintain awareness of CMS policy updates, organization, and communications as applicable.
·Independently review and prepare APD documents for review and approval.
·Review, support and provide feedback on NC HIEA APDs.
·Review all relevant regulations and standards for APDs and other documentation are in alignment and serves as the expert on the subject.
·Utilize tools, templates, and developed methods to keep abreast of project activities across the program.
·Ability to exercise communication skills in both written and verbal means to take complex concepts and convert into easily understood written documentation.
·Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology.
·Attend DHB meetings to stay informed of current activities in NC Medicaid.
·Coordinate with Business Units to compile responses to CMS questions during the APD and procurement document review process.
· Performs other duties as required.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Advanced Planning Document Development. |
Highly desired |
3 |
Years |
|
Expert working knowledge in Medicaid Eligibility, NC FAST and/or HHS. |
Highly desired |
5 |
Years |
|
Expert experience executing against multiple priorities/projects. |
Required |
5 |
Years |
|
Proficient use of project collaboration and tracking tools (Microsoft Project Suite, MS Teams, Zoom, etc.) |
Required |
5 |
Years |
|
Ability to interpret Medicaid and NC FAST policies to ensure compliance with CMS regulations. |
Highly desired |
5 |
Years |
|
Expert level communication skills, both verbal and written. |
Required |
5 |
Years |
|
Demonstrated project management, training and facilitating experience. |
Required |
5 |
Years |
|
Demonstrated stakeholder engagement and collaboration experience. |
Required |
5 |
Years |
|
Ability to create and deliver PowerPoint presentations, and standard operating procedures (SOPs). |
Highly desired |
5 |
Years |
|
Prior RFP, RFI, grant or contract experience. |
Highly desired |
3 |
Years |
--
Ashok Malavathu
Hi,
Please find my direct client job requirement for your consideration.
Title: Lead EDI Specialist (Local Candidates Only)
Location: Raleigh, NC (On Site)
Duration : 6 Months
Client : State of North Carolina
Job Description:
NC Dept of Health and Human Services (DHHS) is seeking a Lead EDI Specialist to perform work related to to support the Medicaid Reform Project.
This position is responsible for the following activities related to a critical system being developed in-house at the State:
• High degree of business and technical knowledge with significant practical experience in HIPAA X12 EDI Transactions.
• Expert in EDI mapping for 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0
• Develop and execute test scripts related to X12 Transmission
Conducts QA and Testing on EDI applications
Develop and execute Test scripts related to X12 Transmission
Experience setting up users/new Trading Partner relationship/Standards/Envelope and full cycle testing
• Provides technical support during and after implementation for healthcare electronic data interchange applications
• Responds to inquiries regarding EDI issues with encounter claims and trading partner activities
• Management of catalog of EDI document types such as 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0
• Communication between Trading Partners and department
• Maintain detailed documentation and process flow of all EDI processes
• Identify and facilitate issues with partner data mapping from onset through completion
• Process and monitor all inbound and outbound X12 transactions
• Support Customer Service group with EDI related issues
• Identifies, recommends and implements process improvements in support of the EDI system
• Troubleshoot EDI document processing errors and work with trading partners directly to resolve in a timely matter
• Conducts analysis of EDI transactions and is responsible for documentation and reports
• Collaborate with EDI partners to resolve transmission problems.
• Track day-to-day EDI & batch processes to identify and address problems as they arise reporting levels of activity using key established metrics for senior management
• Effectively communicate issues and needs with internal business partners, external vendors, and healthcare providers
• Develops and maintains cross walking and validation rules for file exchanges
• Triages incoming EDI issues thru monitoring
•
• Ability to communicate effectively with technical and business staff
• Support internal resources to resolve issues, answer questions, and retransmit EDI documents when necessary
• Work with end users to ensure user acceptance testing is thorough and complete
• • Employees should be able to work independently with minimal supervision.
• Knowledge of Agile Methodology
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Expert in developing and executing test scripts related to X12 EDI Transmission |
Required |
7 |
Years |
|
Demonstrated proficiency in conducting QA and testing on EDI applications |
Required |
5 |
Years |
|
Expert in EDI mapping for 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0 |
Required |
5 |
Years |
|
High degree of business and technical knowledge with significant practical experience in HIPAA X12 EDI Transactions. |
Required |
5 |
Years |
|
Strong understanding of healthcare claims processing - Claims, Provider, Eligibility |
Highly desired |
|
|
|
Experience setting up users/new Trading Partner relationship/Standards/Envelope and full cycle testing |
Required |
2 |
Years |
|
Experience in creating and managing catalog of EDI document types such as 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0 |
Required |
3 |
Years |
|
Working knowledge of Medicaid and/or MMIS |
Highly desired |
|
|
|
Excellent verbal and written communication skills with the ability present to both technical and business audiences. |
Desired |
|
|
|
Proven experience in processing and monitoring all inbound and outbound X12 transactions |
Required |
3 |
Years |
|
Knowledge of Agile Methodology |
Required |
2 |
Years |
|
Experience in collaborating with EDI partners to resolve transmission problems. |
Required |
2 |
Years |
|
LOCAL candidates only |
Required |
|
|
--