Product Manager, 12 Months, Rocky Mount, NC ( Hybrid ), State of North Carolina (Job ID: 806296)
Lokesh Kaveri
Hi,
Please find my direct client job requirement for your consideration.
Title: Product Manager
Location: Rocky Mount, NC ( Hybrid)
Duration : 12 Months
Client : State of North Carolina (Job ID: 806296)
Job Description:
Role Summary
**The candidate will need to come on-site on the first day to collect equipment **
**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**
The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is transforming how residents interact with government services. We are seeking Product Mangers to help lead discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency across the DMV.
Product Managers will work directly with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives.
Successful candidates have experience launching, improving, or modernizing digital products and understand how to balance customer needs, operational realities, technical constraints, and business goals. They are comfortable making decisions, driving delivery, and using evidence rather than assumptions to guide product direction.
Key Responsibilities
- Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products such as online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools
- Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs
- Develops a strong understanding of DMV operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery
- Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions
- Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and outcomes
- Partners closely with vendor teams to drive iterative delivery of working software and services.
- Help hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations
- Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks, policy concerns, stakeholder conflicts, or delivery challenges should be escalated to the Product Owner
- Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
- Monitors product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends, risks, and opportunities for continuous improvement
- Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value to customers, staff, and the agency through incremental improvements and continuous learning
Required Skills & Experience
- Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
- Demonstrated experience working across the full product lifecycle, including discovery, prioritization, delivery, launch, measurement, and continuous improvement.
- Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments.
- Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations when making product decisions.
- Experience conducting user research, usability testing, customer interviews, service design activities, or other customer-centered product discovery practices.
- Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
Preferred experience working in government, transportation, financial services, healthcare, or other policy- or regulation-constrained environments.
Desired Attributes
- Demonstrated curiosity about customer behavior, operational challenges, and opportunities to improve public services.
- Comfortable working in ambiguity and using research, data, and experimentation to inform decisions.
- Ability to balance customer needs, operational realities, technical constraints, and business priorities when making recommendations.
- Strong ownership mindset with a bias toward action, continuous improvement, and delivering measurable outcomes.
- Experience working in highly regulated environments where policy, compliance, and technology considerations must be balanced.
- Passion for improving government services through modern digital products and user-centered design.
Soft Skills
- Strong written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences.
- Ability to influence decisions and build alignment across stakeholders without direct authority.
- Strong facilitation and active listening skills, particularly when working with customers, frontline staff, and leadership.
- Comfortable navigating competing priorities, making tradeoffs, and driving decisions forward.
- Collaborative, adaptable, and resilient in fast-paced environments with evolving priorities.
Education
- Bachelor's degree in a related field or equivalent professional experience.
- Relevant fields may include business, public administration, information systems, computer science, engineering, design, human-computer interaction, communications, or related disciplines.
- Product management, Agile, Scrum, service design, UX research, or customer experience certifications are a plus but not required.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Problem-solving with strong attention to detail |
Required |
3 |
Years |
|
Professional and effective communication skills with internal and external stakeholders |
Required |
3 |
Years |
|
Prioritization and organization of multiple initiatives in a fast-paced environment |
Required |
3 |
Years |
|
Leadership and team collaboration |
Required |
3 |
Years |
|
Experience with digital product development, software delivery, or technology modernization efforts |
Required |
2 |
Years |
|
Experience in software development lifecycles (Agile, Scrum, iterative delivery) |
Required |
2 |
Years |
|
Experience translating business needs into user stories, requirements, workflows, or product backlogs |
Required |
2 |
Years |
|
Critical thinking and consulting experience |
Highly desired |
3 |
Years |
|
Experience using performance metrics, customer feedback, and data to evaluate products or business processes |
Highly desired |
2 |
Years |
|
Experience working with vendors, software development teams, designers, or engineers |
Highly desired |
2 |
Years |
|
Experience conducting user research, usability testing, customer interviews, or service design activities |
Highly desired |
1 |
Years |
|
Experience with large-scale software modernization efforts |
Desired |
2 |
Years |
|
Experience in government, transportation, healthcare, financial services, or other regulated environments |
Desired |
1 |
Years |
|
Experience with accessibility, customer experience, or digital transformation initiatives |
Desired |
1 |
Years |
|
Experience with MS Project and/or Visio |
Nice to have |
1 |
Years |
If Interested, please provide me below information:
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Professional Reference :1
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Lokesh Kaveri
Hi,
Please find my direct client job requirement for your consideration.
Title: Salesforce Solution Engineer
Location: Raleigh, NC ( Hybrid)
Duration : 12 Months
Client : State of North Carolina (Job ID: 809821)
Job Description:
- The Department of Health and Human Services is seeking a contract Salesforce Solution Engineer to design and deliver end‑to‑end solutions on Salesforce Government Cloud for Child welfare program applications. This role supports mission‑critical public‑sector programs across case management, licensing, service operations, and related workflows. The position ensures all solutions align with program objectives, technical standards, security requirements, and long‑term platform strategy while leveraging both declarative and programmatic capabilities to build scalable, maintainable systems.
- Key Responsibilities
- Discovery and requirements: Lead technical discovery sessions with product owners and program stakeholders to define requirements, evaluate solution options, and recommend best‑fit approaches.
- Design and engineering: Lead integration designs, blueprinting and configuration strategies.
- Development: Develop Apex, Lightning Web Components, Flows, and system integrations following established engineering practices and platform governance.
- Release management readiness: Review Salesforce Spring, Summer, and Winter release notes to identify breaking changes, deprecations, new settings, and feature impacts. Assessing platform updates affect existing systems and integrations.
- AI-enablement: Apply AI‑driven approaches to enhance Salesforce solutions, including identifying practical use cases, incorporating intelligent automation, and ensuring responsible and compliant use of emerging technologies.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Hands-on Salesforce experience across configuration, customization, and solution design. |
Required |
5 |
Years |
|
Strong hands-on development experience with Apex, Lightning Web Components, and integration development in enterprise environments. |
Required |
5 |
Years |
|
Experience supporting public-sector, regulated, or compliance-heavy programs (or equivalent experience in complex multi-team environments). |
Required |
3 |
Years |
|
Experience leading technical discovery, design sessions, or development teams in a senior or lead capacity. |
Required |
2 |
Years |
Lokesh Kaveri
Hi,
Please find my direct client job requirement for your consideration.
Title: Business Analyst
Location: Raleigh, NC ( Remote)
Duration : 12 Months
Client : State of North Carolina (Job ID: 810558)
Job Description:
The candidate will need to come on-site on the first day to collect equipment.
All candidates must be local to the Triangle region of North Carolina.
The NC Crash Reporting Information System project needs a full-time expert level Senior Business Analyst to perform business analysis responsibilities from Business Concept through Implementation. These responsibilities include requirements gathering and management, test planning and test execution management, development of other key project deliverables and project management support.
Description (including, but not limited to):
1. Managing business analysis work or projects with distinct deliverables to a solution
2. Identifying and documenting business processes, issues, value levers, metrics, and capabilities
3. Collecting, organizing, and analyzing data
4. Completing analysis and documentation of as-is capabilities
5. Conducting interviews to gather business requirements
6. Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
7. Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
8. Supporting change management and communications programs and activities
9. Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Business Analysis |
Required |
7 |
Years |
|
Requirements Management |
Required |
7 |
Years |
|
Test Planning and Test Execution Management |
Required |
7 |
Years |
|
Business Process Modeling |
Required |
7 |
Years |
|
IIBA CBAP or PMP-PBA |
Highly desired |
2 |
Years |
Lokesh Kaveri
Hi,
Please find my direct client job requirement for your consideration.
Title: ITSM Change Process Manager
Location: Raleigh, NC ( Hybrid )
Duration : 12 Months
Client : State of North Carolina (Job ID: 810453)
Job Description:
The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process, helping ensure changes to the IT environment are introduced in a controlled, coordinated, and secure manner with minimal disruption to business and IT services.
This position serves as the enterprise process owner for Change Management, establishing and maintaining change policies, standards, procedures, controls, and performance measures. The Change Process Manager oversees the end-to-end lifecycle of Standard, Normal, and Emergency Changes, including risk and impact assessment, authorization, scheduling, implementation oversight, post-implementation review, reporting, and closure.
You’ll work closely with service owners, technical teams, Incident, Problem, Configuration, Release Management, and leadership to balance the need for change with operational stability. You’ll also drive improvements through ServiceNow automation, analytics, governance, training, and adoption of ITIL Change Enablement best practices.
Key Responsibilities
• Functions as the enterprise authority governing Change Enablement
across all NCDIT divisions and consolidated agencies - not only the process owner but the strategic leader for statewide change culture.
• Explicitly governs public-sector requirements, including SISM, audit controls, Expedited/Latent classifications, and high‑visibility changes affecting state services.
• Adds enterprise escalation authority, allowing CAB/ECAB decisions to move upward to DSCIO/SCIO when required.
• Integrates statewide Forward Schedule of Change governance, with cross‑agency conflict resolution and customer communication expectations.
• Expands role to lead ServiceNow modernization efforts, including automation restoration, risk scoring logic, CAB Workbench, dashboard design, and approval workflow improvements.
• Adds accountability for audit-ready documentation quality, ensuring Work Info records meet DIT’s documented requirements for Business Justification, Service Impact, Test/Install/Back‑Out plans, and Install Results.
• Integrates more robust cross-domain coordination, specifically addressing enterprise operational dependencies, known gaps, and risk hotspots.
• Strengthens oversight of change-related incidents and operational stability initiatives.
• Adds executive-level communication responsibilities for high-impact or emergency changes.
• Elevates training and coaching into organizational change leadership, advancing statewide maturity rather than team‑level competence.
• Establishes responsibility for strategic improvement initiatives, automation opportunities, and enterprise-level process redesign.
Minimum Education and Experience
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; or an equivalent combination of education and experience.
- 5+ years of experience supporting or managing ITSM processes, preferably Change, Release, Incident, Problem, or Configuration Management, with demonstrated experience in enterprise Change Management.
- Experience with ServiceNow or another enterprise ITSM/change management platform.
- Experience applying change governance, risk assessment, authorization and approval, scheduling, implementation, and compliance controls.
- Strong analytical, problem-solving, organizational, and stakeholder-management skills with the ability to manage priorities across a complex enterprise environment.
Preferred Qualifications
- ITIL v4 Foundation Certification or ability to obtain certification within 6 months of hire.
- ITIL Change Enablement/Change Management experience or related practitioner-level training.
- Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization.
- Hands-on knowledge and experience running Change Management using ServiceNow, including Change Requests, approval workflows, change calendars, risk assessment, reporting, dashboards, and automation.
- Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use, is highly preferred.
- Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting.
- Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices.
- Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle.
- Familiarity with audit, compliance, and IT control requirements.
- Experience working in public-sector or enterprise-scale IT environments.
- Strong written, verbal, facilitation, relationship-management, and executive communication skills.
- Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
ITIL Change Enablement/Change Management experience or related practitioner-level training. |
Required |
5 |
Years |
|
Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization. |
Required |
5 |
Years |
|
Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use |
Required |
5 |
Years |
|
Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting. |
Required |
5 |
Years |
|
Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices. |
Required |
5 |
Years |
|
Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle. |
Required |
5 |
Years |
|
Familiarity with audit, compliance, and IT control requirements. Experience working in public-sector or enterprise-scale IT environments. |
Required |
5 |
Years |
|
Strong written, verbal, facilitation, relationship-management, and executive communication skills. |
Required |
5 |
Years |
|
Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams. |
Required |
5 |
Years |