SAP Business Analyst

[jo...@everestglobalsolutionsinc.com]

This is Upendar from Everest Global Solutions INC.

 

Kindly let me know your thoughts or if you would be interested in discussing this opportunity further. You can reach me at

upe...@everestglobalsolutionsinc.com.

 

Position : SAP Business Analyst – Click to SAP FSM/SSAM Transition

Location : Los Angeles, CA (Onsite)

 

Role Summary

We are seeking a Lead Business Analyst with strong domain expertise in Click (ClickSoftware) and SAP FSM/SSAM to lead a large-scale field service transformation initiative. The role will be responsible for driving the transition from legacy Click systems to SAP FSM/SSAM platforms, ensuring seamless business process alignment, data migration, and stakeholder adoption.

This is a high-visibility role requiring close collaboration with business stakeholders, product owners, SAP architects, and delivery teams.

 

Key Responsibilities

1. Business Analysis & Requirement Management

• Lead requirement gathering sessions with business stakeholders, SMEs, and product owners
• Translate business needs into functional requirements, user stories, and process flows
• Develop BRDs, FRDs, process models, and backlog prioritization artifacts
• Ensure alignment of requirements with SAP FSM/SSAM capabilities

2. Click to SAP FSM/SSAM Transformation

• Analyze ClickSoftware configurations, workflows, and integrations
• Define target-state processes for SAP FSM/SSAM implementation
• Perform mapping between Click and SAP FSM modules (work order management, scheduling, mobility, asset tracking)
• Identify gaps, dependencies, and migration challenges

3. Process Design & Optimization

• Conduct AS-IS vs TO-BE analysis across field service workflows
• Drive process standardization aligned with SAP FSM/SSAM best practices
• Recommend improvements to scheduling, dispatch, workforce optimization, and service execution

4. Data Migration & Integration Support

• Define data mapping and migration strategy from Click to SAP FSM/SSAM
• Collaborate with technical teams on data migration, validation, and reconciliation
• Support integration with upstream/downstream systems (SAP IS-U, ERP, GIS, CRM)

5. Stakeholder & Client Engagement

• Act as primary liaison between business stakeholders and technical teams
• Facilitate workshops, demos, and UAT sessions
• Support decision-making on functional design and transformation roadmap

6. Agile Delivery & Governance

• Participate in Agile ceremonies: sprint planning, backlog grooming, retrospectives
• Ensure traceability of requirements across design, build, and testing phases
• Support UAT planning, execution, and defect triage

 

Required Skills & Experience

• 10+ years of experience as a Business Analyst / Functional Consultant
• Hands-on experience with ClickSoftware (Click)
• Strong expertise in SAP FSM (Field Service Management) and/or SAP SSAM
• Proven experience in system transformation / migration programs
• Strong experience in requirement gathering, process modeling, and documentation (BRD/FRD/User Stories)
• Experience working in Agile/Scrum environments
• Strong stakeholder management and communication skills
• Ability to translate complex business requirements into scalable functional solutions

 

Nice to Have Skills

• Experience in Utilities / Energy domain (Field Service operations)
• Exposure to SAP IS-U, SAP PM, or related SAP service modules
• Experience with data migration tools, ETL processes, and reconciliation techniques
• Knowledge of integration patterns (APIs, middleware platforms such as CPI, Mulesoft, etc.)
• Familiarity with analytics and reporting tools (Power BI or similar)
• Experience working in multi-vendor / distributed delivery environments

 

Impact & Value

• Drive successful modernization from Click to SAP FSM/SSAM, enabling a scalable and future-ready field service platform
• Improve operational efficiency, scheduling accuracy, and workforce productivity
• Enable better data visibility, reporting, and decision-making through integrated systems
• Reduce technical debt by transitioning from legacy systems to standardized SAP solutions
• Act as a key contributor in delivering business value through transformation initiatives