Role: Product Strategy & Executive Communications
Experience: 10+ Years
Location: Hybrid. Atlanta, GA.
Visa: Any
Duration: Long term
Relocation Works only in EST
Key Responsibilities:
- Develop executive-level presentations for ELT, board reviews, QBRs, and client leadership.
- Create clear, concise one-pagers articulating strategy, vision, OKRs, and measurable impact.
- Translate complex technology initiatives into compelling, outcome-driven narratives.
- Craft success stories highlighting business value, transformation progress, and ROI.
- Partner closely with VP and product leaders on annual and multi-year strategy development.
- Shape and articulate Contact Center modernization vision (CCaaS, AI enablement, automation, digital CX).
- Support business case development and investment narratives.
- Prepare strategy materials for offsites and executive workshops.
- Develop executive briefs, talking points, and leadership communications.
- Occasionally present to senior leadership.
- Ensure consistency in messaging across stakeholders (Product, Engineering, Sales, Operations).
- Incorporate industry trends (AI in Contact Centers, Omnichannel CX, analytics, automation) into strategy materials.
- Benchmark capabilities against competitors and industry standards.
- Connect technology initiatives to business and client outcomes.
Qualifications:
- 8–15 years in Product Strategy, Business Strategy, Consulting, or Technology Leadership.
- Strong experience creating executive-ready presentations.
- Proven ability to simplify complex technical topics for senior audiences.
- Exceptional storytelling and structured communication skills.
- Strong PowerPoint and visual narrative skills.
- High executive presence and confidence.
- MBA or consulting background preferred but not required
Skill Matrix – Product Strategy & Executive Communications (Short Version)• Executive Strategy & Board Presentations – Expert
• Executive Storytelling & Structured Communication – Expert
• Contact Center Modernization (CCaaS, AI, Omnichannel CX) – Advanced
• Business Case & ROI Development – Advanced
• Competitive Benchmarking (e.g., Genesys, NICE, Five9) – Advanced
• Cross-Functional Alignment & Leadership Communications – Expert
• Executive-Ready Presentation & Visual Narrative – Expert
• Strategic Problem Solving & Investment Framing – Expert
• Executive Presence & Stakeholder Influence – Advanced