Need : Job Title || UX Designer with Service Design Experience (Remote)

[Mohd Dilshad Alam]

Only h1b with PP Number

Title : UX Designer with Service Design Experience

Loation :Remote

Duration:Contract

Implementation Partner:- Wipro

Job Description:

 About the Role

• Lead UX design across product and service touchpoints, ensuring a seamless, cohesive user experience from discovery to post-purchase support.
• Apply service design thinking to map and optimize end-to-end customer journeys, service blueprints, and backstage processes.
• Collaborate with product managers, researchers, content strategists, engineers, and visual designers to deliver integrated solutions.
• Define interaction patterns, information architecture, wireframes, and high-fidelity prototypes.
• Translate business goals and user insights into clear design deliverables, including user flows, journey maps, service blueprints, and detailed UI specifications.
• Communicate design rationale and trade-offs to stakeholders through storytelling, workshops, and documentation.

Responsibilities

• Design and prototype user-centric experiences for web and mobile platforms, aligned with service design principles.
• Create and maintain UX artifacts: user personas, user journeys, task analyses, information architecture, wireframes, user stories, and interactive prototypes.
• Develop service blueprints and journey maps to visualize front-stage and back-stage interactions, channels, and dependencies.
• Conduct (or review) user research: interviews, surveys, usability tests, and field studies; synthesize findings into actionable insights.
• Collaborate with researchers to design test plans, usability studies, and A/B tests; iterate based on results.
• Define and maintain design systems, component libraries, and UI patterns; contribute to accessibility (WCAG) considerations.
• Ensure designs are technically feasible, accessible, and aligned with performance constraints.
• Provide clear design documentation (specs, flows, edge-cases) for engineers and QA.
• Facilitate design workshops, empathy sessions, and collaborative reviews with stakeholders.
• Stay current with UX, service design, and product-design trends; evangelize user-centered design across the organization.

Required Qualifications

• 8-10+ years of experience in UX design, with demonstrable service design exposure.
• Strong portfolio showing end-to-end design of digital products and service ecosystems (web/mobile apps, touchpoints, channels).
• Proficiency in service design methods: journey mapping, service blueprints, backstage process design, front-stage vs back-stage touchpoints.
• Experience designing complex flows, multi-channel experiences, and cross-functional journeys.
• Expert in user research methods and translating findings into actionable design decisions.
• Proficient with design and prototyping tools (Figma, Sketch, FigJam, InVision, or equivalents).
• Solid knowledge of information architecture, interaction design, and visual design systems.
• Familiarity with accessibility standards (WCAG) and inclusive design.
• Strong written and verbal communication skills; ability to articulate design decisions to non-designers.
• Ability to work independently in a remote, distributed team; strong collaboration and time-management skills.
• Bachelor’s degree in UX, HCI, Interaction Design, Service Design, Design Thinking, or related field (or equivalent practical experience).

Preferred Qualifications

• Experience working in agile environments and with product teams.
• Knowledge of front-end constraints and collaboration with engineers (HTML/CSS/JS basics a plus).
• Experience designing for enterprise and/or public-sector services.
• Experience with service design tools (e.g., journey maps, service blueprints, touchpoint matrices) and design systems at scale.
• Familiarity with research synthesis, card sorting, tree testing, and usability testing.

Thanks & Regards

Mohd Dilshad Alam

Next Level Business Services, Inc.

Talent Solutions | Digital Transformation | Data Analytics 

Linkdin : https://www.linkedin.com/in/mohd-dilshad-b5980a258/

"An ISO 27001 and 20000-1 Certified & Minority Business Enterprise(CMBE) “"?