Download Acrobat Pro 2020 Helpx

[Ezilda Newnam]

Ibought a license for Adobe Acrobat Pro 2017 and installed a freshly downloaded version from the Adobe Website on Mac OS 10.15.1. After login with the Adobe ID I get the following screen and cannot open Adobe Acrobat. The same problem is reported here: -acrobat-2017-pro-mac-os-10-15-can-t-install/m-p/1068683... but no solution is given. Any help would be very much appreciated.

I found a solution thanks to HBushra in this thread. The problem seems to have to do with missing permissions. In order to get it to work you have to run it once with the command sudo in Terminal. Open Terminal and type:

and enter the password of your user account (if you installed it somewhere else you have to change the path). After that the Acrobat Licensing Application completes and you have to accept the terms and conditions. Next time you can start it normally from dock.

This did not work for me. Typing this into terminal did open adobe acrobat, but it went through same protocol of needing me to sign in to the Licensing Application which again was blank for me. The Licensing Application is not working even after uninstalling and reinstalling and trying every tip I can find!

After switching to a new Mac computer, I used Migration tool to move apps over. Now Adobe Acrobat 2017 has a blank sign in screen, and I cannot open the program. Steps to repro: attempt to start Acrobat 2017 on new Mac. The sign in page is blank white with no where to sign in. My new computer is new MacBook Pro (16", M1 Max, 2021).

I put that sudo command into Terminal and clickd return. It asks me for a password, but it does not let me type anything in. When i click "return" again, it says "wrong password, try again." Non-technical guy here. Any ideas?

This worked for me!! Thank so much for sharing the answer that worked. You must use this with the adobe program closed. I initially tried to use my AdobeID password when asked for a password, but realized since it was asking for permissions, I needed to use my computer password to grant those permissions. After that was done, licensing was a breeze and the program works! Thanks again!!!

AcroLicAppCoordinator: Setting application language en. Will start processingworkflow is doing the work2017 workflow started....Start working perform2017Workflow .......Processing workflowID : SERIAL_NUMBER_ACTIVATION_FAILEDworkflow is done the workALVCState_QuitApp : View loaded...ALVCState_QuitApp yesButtonClickedAcroLicPRTKLib : Releasing session....AcroLicIMSLib : Releasing session....AcroLicOOBELib : Releasing session....ALVCState_QuitApp viewWillDisappear

What I did was I uninstalled everything that was Adobe on my system and then reinstalled with the .dmg file and tried to activate again when I was prompted to sign in on the activation window the I ran the sudo commands and basically followed the steps on the screen that was prompted.

One thing to note is I had Adobe Creative Cloud open at the same time earlier when I tried the sudo command and i got an error saying that an activation Instance is already open so the current sudo command will quit so that why I say uninstall everything and start fresh and try this sudo command when you open the Acrobat for the first time after install and when it's asking you to activate the software

I am sorry to tell you that if you upgraded from an old version of Adobe from an old Mac, that specific version was possibly working under 32 bits, but now with Catalina there is no option to run any software using the 32 bits format. I had it installed in my Mac and after upgrading to Catalina I lost all those applications.

Too bad for us, but I recently had to buy the Adobe Acrobat 2017 version and it works now for me under Catalina. The thing is that it should be advisable for the Adobe people to give some sort of discounts to the people who already had the oldest version!!!

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