Huawei Cable Error 8180
Ezilda Newnam
Normally a "Cable error 8180" means the modem isn't picking up the NBN service signal. I would say Dodo support would be your best option for support, as they are able to run line tests on your service.
2) If the DSL light still flashes or stays off, please check that the phone cable between your VDSL modem DSL port and the phone socket is firmly plugged in. If it is, please try another phone cable, as these can often develop faults.
3) If you have more than 1 phone socket in your house, have you tested your modem at your other sockets? If there us anything plugged into your other sockets, eg alarm, fax, phones please remove these from the line and retest.
Recently at home I had a very weird problem with my internet connection. I have a Huawei router HG659. Out of the blue, internet began to be unstable: every three minutes, the connection to the internet line would just go off for about two minutes. Then it was back online for two minutes and then off again and so on. If I connected a device to the router and loaded any page on a browser, I would be redirected the router login page where a "Cable error[8180]" message appeared:
None of these worked and the issues were still there. Then, I noticed that internet was actually working fine, until I connected an old computer to the 2.4GHz WiFi, then the connection became unstable. To be sure it the issue was the 2.4GHz WiFi and not just that specific computer or operating system, I disconnected it from the WiFi and connected my smartphone to the 2.4GHz WiFi. I then did the same test with a newer computer. In both cases, the issue happened again, the connection became unstable as soon as I connected to the 2.4GHz WiFi. I then disabled the 2.4GHz WiFi from the router, connected all the devices to the 5GHz WiFi and bought an USB adapter for my old computer, which is now connected to the 5GHz WiFi. Since then, the issue hasn't appeared again.
Now, I know that the 2.4GHz WiFi is slower than the 5GHz WiFi, but I could never thought that it could actually crash the whole internet connection, also for the 5GHz WiFi and for the ethernet connection. That is very weird. I googled my issue and I could only find the same problem here. I have no idea why this could happen and I would like to know the cause of the problem, so that I prevent it from happening again. The only thing I could think of is some weird assignment of IP for the connected devices that collides with some settings in the router, but that shouldn't crash the whole internet line. Moreover, as I said, the problem appeared out of the blue one day, and before that day I had been perfectly able to use internet even with the 2.4GHz WiFi.
Lastly, note that I have solved the problem of the faulty internet connection myself. The point of this question is to understand why or how the 2.4GHz WiFi could crash my internet connection. That's still unsolved.
This means your service has not been connected by NBNco to the node yet. Your Huawei modem is configured for VDSL. You are getting the error message because the line is still connected to the ADSL service. Your case has been escalated to the engineering department.
But NBNco says that my address could now connected on their website, and so did TPG when it was entered there. Why isn't this the case when trying to connect? Will my case being escalated to the engineering department fix this?
If the issue is actually what I suspected, then the resolution will depend on the workload and availability of a NBN contractor to address this issue. It will be NBNco which will provide us the schedule. The NBN team will provide you with updates.
I'm experiencing same problem exactly described by dippypants. TPG tech support was helpful but could not resolve the issue, concluded there's a line connection issue to the node. Escalated problem to engineer, told to expect a call from engineer within 24hrs. Email from TPG says home NBN service active at 11am yesterday.
I have the same problem, I talked to the TPG support staff for hours on my mobile phone, still not solved. 3:30 pm I have to pickup my kids, the girl said will call me in 30 minutes, instead a call I got a messaged asking for Mac address, I provide it immediately, they return me another message, said they raised this issue to NBN, about 7:30 pm I got a message ask me to call 1300375911, I called and enjoyed 20 minutes music and then give up, Any one have the experience, how soon TPG can fix the problem?
After providing my MAC address it was identified there's is a short circuit in my line. Now waiting for NBNco to fix. How disappointing for TPG have sent out activation email to me without having checked for such issues prior? I have no idea who's responsibility it is, TPG or NBNco. The cynic in me thinks this might become a classic case of pass the buck.
To rub salt to injury, Telstra in the meanwhile sent out a free NBN modem. If I stayed with Telstra at least I'd still have ADSL right now.
I've been through the same process as many other within this post.
I was told that a fault was lodged towards NBNco and that my case was escalated to the engineering department. But I haven't received any of the promised updates yet.
NBNco technician finally came out today. He confirmed my internal line okay and node working okay, but they are not onnected. After four hours of investigation and driving back n forth between my home and the node 600m away, he could not locate the short circuit. I felt his frustration. Another team from NBNco will come out tomorrow so I'll have to take leave from work again.
Now my family has spent 7 days without home internet while still paying for both Telstra ADSL and TPG 'active' NBN services. Using cellular data instead which has exceeded monthly limit and now paying extra.
Til now, I have been NO Internet, No Phone for 20 days, and I also been charged for phone service. and I talked to TPG ( sorry, plus listening to TPG music ) via mobile for hours, can you imagine how big is the bill? Hope you feel better by knowing you are not alone. Have a nice day!
Thought I'd crash the party!
Just had NBNCo come round today to set up our new NBN connection with TPG. We were told everything was good to go but low and behold I find myself on my phone on whirlpool opening up a can of worms!
I'll be on the blower tomorrow to get some answers from TPG who have been really good in the past so fingers crossed they can fish out an answer. Very worrying though, considering the apparent lack of understanding from TPG on the issue. Seems like it's pretty recent and ongoing so you'd think there'd be some cooperation between TPG and NBNCo and some processes in place by now to ensure faster fixes and reduced limbo time.
I get the sense there's a communication barrier/gap between the retailer (TPG) and wholesaler (NBN Co), with consumer suffering as end result. I keep on getting updates from TPG of this nature but nothing confirmed.
New Update,
Not surprisingly, the NBN technician did show up this morning,
I call TPG and was told if the Technician not come at 11:45, call them again. I called on time, TPG staff said will contact NBN, and soon I got a call from 99376000, said the technician will come between 2:00 to 3:00 pm,
of course No Body came. I call TPG again, they told me will check with NBN, and call me in 30 minutes, after 35 minutes I call TPG, this time the answer is will give me a update within 24 hours.
I am very upset if you are not to be honest, why you make appointment with me again and again. It is just for fun to let me sit there and wait.
I can not only use internet and phone, but also do my work, If TPG and NBN have fun from this, I must say you are both sick.
I contacted the first NBN Co tech that conducted the initial troubleshooting visit, not even he knows when the next visit will be by NBN Co. I'm losing hope as my household spend another weekend without internet.
Yesterday, they said give me update within 24 hours, they lied again. I tried my best to understand, but I can't, the only possibility is the technician get lost or kidnapped. the police is still investigating. otherwise, why they can not give me a explain why they did come for appointment?
Just got a call from TPG. Story has changed. latest news from NBN Co is that there is no existing wiring from my home to the node, as opposed to the "short circuit" that was somewhere between my home and node.
I'm on the same old copper wire from home to node,
Not quite.
The copper wire went from your home to a pillar and then to the exchange.
With NBN the copper wire goes from your home to the pillar and then via a new section of copper from the pillar to the node.
Sounds like they are saying they didn't install enough pairs from the pillar to the node, or they are faulty. (Open circuit was always more likely than short circuit)
Welcome Brendo333, be patient, you still got 29 days to go. According to 30 days saying, I only have to wait 4 more days. So excited. Because I have be cut off for 26 days already. Fortunately, my bill is still alive, I keep receiving new bills. What a great feeling!
Having the same issue. Cheltenham Victoria
Internet was cutting out over the weekend and then Monday internet disconnected. Power, WAN lights are on WLAN flashing. Internet not on (will briefly be on right after resetting modem but shortly drops out)
Have been on the phone to tpg several times including 2 and a half hours tonight.
They sent a new modem out after I consistently got cable error 8180. Now with the new modem, I cant even access the gateway.
Have went through multiple repetitive troubleshooting.
Has been escalated to engineering team but I have demanded they get a technician tomorrow.
See how I go.
Not happy.
Finally I got a new appointment , it is from 13:00 to 17:00 today( 23-03-2017, the anniversary of been cut off), about 10:30 I got a call from TPG technician, remember it is TPG technician not NBN technician. He said he will come in 10 minutes, I said OK. He came on time, and check my router and connection, and said my Router is alright, but NO connection, he need to Check MDF room. I bring him to MDF room he took about 15 minutes to find my phone line, pull them out and push them into NBN facility, the whole process is about 5 seconds. and then back to my Router the connection is already established.
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