Nas Drive Seagate

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Dawnell Sechler

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Aug 5, 2024, 8:51:38 AM8/5/24
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Lastlysee the dedicated subforum for the EX2. This subforum (My Cloud) is generally for the single bay/single drive My Cloud models. You can use the forum search feature, magnifying glass icon upper right, to find additional discussions about drive support on the EX2 model.

Anyway, thanks for making this post, I was about to go drive shopping for my NAS when your post came up on google. Just wanted to reach out and say that this post made my decision to switch a little easier. Thanks.


I have a Seagate FreeAgent GoFlex drive and recently it stopped mounting on my MacBook Pro (13-inch, 2012), currently running El Capitan Beta 5. It refuses to show up in Finder or Disk Utility, but the drive itself lights up like it is connected. I have another drive that I use for Time Machine, which shows up just fine.


It works, however, on Windows PCs and OS X Yosemite latest version. I plan to submit a bug on this but I thought I'd get some community help on this issue as well, to see if there is anything else I can do to make it work.


My solution: Since I had another Seagate drive that I needed to reformat anyways, I did a little research and found that the exFAT format works better for Mac/PC interop. As soon as the format was done on my Windows machine, I ran back to my Mac and plugged that drive in and -- what do you know -- it worked!!


For Future Reference: Advice to anyone who buys a Seagate NTFS-based ext. hard drive and plans to use it with a Mac, first thing before you put any data on it -- REFORMAT it to exFAT - it will save you a lot of trouble later.


This doesn't solve the issue that El Capitan, especially with the later betas, seems to refuse to show any NTFS drives anymore. This may be a bug, and I'll keep my issue open, but it's worth taking note that there's a better way to do file systems on ext. hard drives.


For Future Reference: Advice to anyone who buys a Seagate NTFS-based ext. hard drive and plans to use it with a Mac, first thing before you put any data on it -- REFORMAT it to exFAT - it will save you a lot of trouble later.


That's because the whole point of this issue is the drive was not recognized by the Mac OS X El Capitan in the first place. It's like it didn't exist from the system's point of view. Even in Disk Utility. So reformatting from Disk Utility didn't help. So, I turned to my Windows computer, which did recognize the existence of the drive, and reformatted it to exFAT. If you want easy interop between systems, exFAT is the way to go.


It is important to establish what a backup is in an attempt to avoid data loss. A backup is having your important data in more than one physical location such as USB flash drive, another external drive, CD/DVDs, etc. If you use the Dashboard software then delete the data off your internal drive it is no longer in two locations meaning you do not have a backup.



If you are running out of space on your internal drive and need to move the data to the external you will want to make sure that you also move it to another location and you can use whatever media you want such as USB flash drive, another external drive, CD/DVDs, etc. It is less important the type and more important that it is in another location. This will help prevent you from losing data in the event of drive failure.


Note: You will want to verify that you have enough space prior to running cloud backup. Cloud backup does not provide versioning and each backup will replace all data each time. Cloud backup is designed for User data only and not system files or application files.


You will see a line that states - Update then provides the date and time it completed



Browsing the folder structure for the data:



Seagate Dashboard stores your backed up data in the Seagate Dashboard 2.0 folder. There is a specific structure within that folder and the following will walk you through it.



Here is an example of the structure:


X:\Seagate Dashboard 2.0\computersname\username\Backup\xxxxxxxx-xxxx\0515_###_username

X: - The drive letter assigned to the Backup Plus drive.

Seagate Dashboard 2.0 - The main folder for Dashboard backups.

computername - The name of the computer that was backed up.

username - The name of the user that installed the Dashboard software and ran the backup.

xxxxxxxx-xxxx - The alphanumeric string assigned to an individual backup job. If you created more than one backup job, you will have several folders.

515_###_username - A time-stamped folder created for each version of the backup. Each backup will contain any new or modified files that were copied during a specific period. This can become fairly complex to navigate, which is why using the restore feature of the software is the recommended method of restoring files.


Gwarancja Seagate rozpoczyna się w dniu wysyłki produktu do Seagate OEM, dystrybutora lub sprzedawcy detalicznego. Gwarancja Seagate wygasa ostatniego dnia okresu gwarancji produktu, wyznaczonego na podstawie opublikowanych przez Seagate okresw ograniczonej gwarancji lub podanych na opakowaniu produktu, w zależności od tego, ktra z tych dat jest dłuższa. Na mocy oddzielnej umowy z Seagate okresy gwarancji mogą rżnić się od tych oglnych zasad.


Ten produkt był pierwotnie sprzedawany w innym kraju lub regionie. Seagate może nie przyjąć zgłoszeń gwarancyjnych produktw zwracanych z innego kraju lub regionu niż miejsce, do ktrego zostały pierwotnie dostarczone przez autoryzowanego dystrybutora lub pośrednika sprzedaży Seagate. Dowiedz się więcej


Produkty nabywane od autoryzowanego pośrednika sprzedaży lub dystrybutora Seagate mogą podlegać wymianie w ramach ograniczonej gwarancji. (Listę autoryzowanych dystrybutorw i pośrednikw sprzedaży zamieszczono na stronie seagate.com/where-to-buy/).


Odwiedź stronę usług Rescue Data Recovery Services (usług odzyskiwania danych), aby dowiedzieć się więcej na temat tego, co jest dołączone do Twojego produktu. Aby skorzystać z usługi Rescue, wypełnij poniższy formularz.


Also, try to repair the storage device in Disk Utility on Mac: Repair a storage device in Disk Utility on Mac - Apple Support. Disk Utility can check for and fix errors related to the formatting and directory structure of a Mac storage device.


You can use Disk Utility to see detailed information about a disk, such as its format, its capacity and available space, and the number of folders and files on it: Get information about a disk on Mac - Apple Support.


Hi Seagateconnectivity , I had an almost similar issue, with the identical error message. Research lead me to advice that this error could be overcome by attaching the drive to a Linux computer. I did just that and voila it was readable on that device, I quickly copied all files onto another hard drive and all was well. Hope this helps.I erased the drive reformatted it to HFS+ and have been using since without issue.


I recently bought a Seagate for Mac 1 TB external hard drive. When I connect to my MacBook through the FireWire, it works fine, but I also have media on my Dell laptop which is running Windows Vista. When I connect the hard drive to that laptop using the USB cable, Windows doesn't recognize it. What am I doing wrong?


I'm not affiliated with Paragon. I just bought a Seagate drive to use on a Mac I just acquired though I've always had Windows machines. I've given them both a quick test and they seem to work well, but I haven't put them to extensive use this far.


If it is Mac OS Extended or a something similar then your disk is using the HFS+ file system, which is the default for OS X. This file system type is not natively supported by Windows, which is why the disk will not mount when you plug it into your laptop.


Reformat the disk to FAT32, which (as suggested by Michael Sturm) is the lowest common denominator in file systems between OS X and Windows. In addition to limitation to file sizes Create a FAT32 partition on the disk along side the existing HFS+ partition. This could be used to move data between the Mac and the Windows machine, but would suffer from all the same FAT32 issues mentioned above.


Look at additional software which will allow for either NTFS or HFS+ to be read on OS X and Windows respectively. On the Mac, this can be accomplished using add-ons related to the MacFuse project. You should choose the filesystem that you plan on using most frequently so that it is as fast as possible and then reformat the disk accordingly. Using additional software like this will probably create a performance hit, but how noticeable it is depends on your usage pattern.


Depends on the filesystem type and partitioning scheme whether it'll work on both. If the hard drive were formatted for HFS it would not show up on the Windows Computer. If the Partition Scheme were Apple Partition Map, it would also not show up.

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