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We got a Shark Ion Robot for Christmas and have been trying to hook it up to our Wi-Fi for days now and evey time it says that "it can not connect to the cloud"....? Called Shark Tech who gave us to the Engineer, who was very helpfull but still could not get it to connect, the error code it was throwing on his end was that the Orbi wouldnt let the vacuum through the firewall. He suggested we call netgear. First call through the guy had me un hook my phone to wifi and then back again and said ok thank you have a great day......!?! called back got a lady who had me try to change my networks name to see if that did anything after I stated several times that I had other device that connected just fine, She then tells me I will have to call the vacuum company. !!!!!?!? So now I am here. HELP!!!
Modern houses with multiple rooms may have spotty WiFi when it comes from a modem/router located near where the internet cable enters the house. So next-gen WiFi is available, which uses multiple Access Points (network-connected devices that transmit and receive a WiFi signal evenly throughout the house. Imagine an open umbrella representing each Access Point (AP)). These could be called mesh networks, range extenders, satellites or even sentinels. Google WiFi, Linksys Velop, Netgear Orbi are examples. Such systems are designed to allow fast roaming between Access Points when highly mobile devices like laptops, iPhones and iPads move with the users. A new term, BSSID identifies Access Points and the attached devices called clients
I am not a guru in this subject, but have had some experience with NAT routers, we are using Moxa EDR810, in our setup the moxa has a WAN side and a LAN side, hence 2 IPs, the devices in the LAN side need to use the LAN IP of the moxa as gateway. If we dont configure the gateway, the requests get to the PLC but responses dont make it all the way back to Ignition.
It depends how everything is connected and configured. It can't hurt to try changing the default gateway in the PLC to the LAN IP of the router. If the HMI still works (and I expect it will); all's good. If not, change it back
Appreciate all the help guys. I think the problem is on down the line. On network equipment. I can see when Ignition tries to make its hook. But, its getting killed from somewhere else. And if that is the case I think I would have the same problem from the $900 AB NATR switches. But, who knows?
Not knowing the topology between your development PC and the PLC (other than the Ubiquiti router), it's hard to say. Are you using the PLCs LAN IP in Ignition and the PLC development software? Or the routers WAN IP?
You can eliminate other network devices and test with a laptop connected directly to the router's WAN port (didn't look up, but assuming it does auto-crossover--otherwise you need a cross-over cable) and a static IP address set on the laptop compatible with the router's WAN IP. If that works and you can't reach things on the other side of the Ubiquiti router (I'll use Ubiquiti router to ID your equipment LANs--obviously could be another brand router) from elsewhere, most likely you've got a router in between that will need to be setup to route requests to the IPs inside your Ubiquiti LANs to the WAN ports of your Ubiquiti routers. This brings up another issue; the LAN IPs on your Ubiquiti LANs would need to be unique for this to work (not the same for each Ubiquiti LAN). If you want them different so your PLC development software (and Ignition) can access the PLCs via Ubituiti WAN IPs, you'll need to play with port forwarding in the Ubiquiti router so requests sent to it for the PLC are forwarded to the PLC. In other words, there are two ways to do this:
Use unique LAN subnets for each equipment LAN (LAN side of Ubiquiti router) and have any other routers between Ignition and it setup to route requests for those subnets to the appropriate Ubiquiti router WAN IP. With this setup, Ignition would use the IP address of the PLC (not the WAN IP of the router).
Use the same LAN subnets for each equipment LAN and setup port forwarding on the Ubiquiti routers to send requests on the ports needed for PLC connection to the PLC. With this setup, Ignition would use the WAN IP address of the router to access the PLC.
I'm not an expert on the networking stuff, but have had to sort it out at remote fly-in mine sites with no local knowledgeable IT multiple times, and so far have managed to be successful. The basic idea is that the Ubiquiti router either needs to know what requests addressed to it's WAN IP must be forwarded to a particular device on it's LAN (port forwarding setup in it), or other routers must know to send requests addressed to the Ubiquiti router's LAN IP to it's WAN IP (routing setup in whatever other routers lie between) and the device on the Ubiquiti LAN must have the Ubiquiti router's LAN IP set as it's default gateway so replies from it can get back out to the WAN side of the Ubiquiti router.
We had issues with those, just make sure it work for you, they were blocking some traffic when we tested them. We opened several tickets to AB and they said they can only warranty their devices to work with AB PLCs. We ended up going for the Moxa EDR810 for about the same price.. The RedLion also gave us some issues, sometimes after a few hours we had to reboot them.
Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect to 2.4G. Does anyone have an idea how I can get this to work?
Both Nokia (cylinder) and Arcadyn (cube) default to 5 and 2.4G sharing the same SSID. You can log into the web interface 192.168.12.1 and select separate SSID for each and that will allow you to use different SSIDs and passphrase. After you do that, if your 2.4G device requires an app from your phone or laptop to setup wifi, then you have to make sure your phone/laptop is on the same 2.4G wifi. Once setup is completed, you can set your phone/laptop back to 5G.
This needs to be documented by T-mobile. I have the same issue with some devices that accept 2.4G only. Went through and created a second SSID (see Katiejo123 above).
Went to 192.168.12.1 as mentioned by Cat Call but there is no sign-in link and cannot do anything.
According to sources 2.4G works best on channels 1, 6 and 11. T-mobile assigned the new SSID to channel 4.
The issue of connecting 2.4G devices needs to be resolved. If I attache a separate router that has 5G and 2.4G, to the device I can then connect my 2.4G devices. BUT this should not be the case.
I Just got a 5G gateway (black tower model FAST 5688W), my eufy cams are not connecting to the 2.4ghz, but other devices can connect well (printers, tablets, tv, etc). I have tried with the default 5ghz/2.4ghz, also with single 2.4ghz and any combination of WPA/WPA2/WPA3 with no success. I also deleted all devices from my app and deleted cache in the cell phone. Does anybody know if eufy is not compatible with this type of gateway?
I always recommend leaving the default network alone and using it when possible. (You can change the SSID and password.) The default network automatically selects either 2.4 or 5 GHz for the connected devices, and uses the highest current level of security WPA2/WPA3.
When you install a VPN app on your device and connect to a server, all the data from browsers, apps, games, services, and whatever is sent and received via a VPN connection between your device and the VPN server.
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