Dragon Naturally Speaking You Have Reached Your Product Activation Limit

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Lior Gonzales

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Aug 3, 2024, 6:08:51 PM8/3/24

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Update: Support for Dragon Medical Practice Edition 2 has officially ended from Nuance. If you have exceeded your 5 activations you will not be able to activate the software nor are we be able to add activations for DMPE2 and you will need upgrade to Dragon Medical Practice Edition 4.

Update: We get a number of calls daily about revoking and re-installing non-Medical editions of Dragon. Unfortunately if you have exceeded your activations for any other Dragon product besides Dragon Medical Practice Edition, you will not be able to add any activations.

Out of the box Dragon Naturally speaking allows for multiple activations of the product. The amount of activations varies from product to product. There are several reason you may want to install beyond your initial amount of activations. For example: Dragon Medical Practice Edition allows for 4 activations. Lets say you have Dragon Medical installed on 3 exam room workstations and your home laptop. This configuration takes up all of your activations. Lets say you just got a new laptop and want to replace your old one. Well if you were to install Dragon on this new laptop without first revoking the license, you would be prompted with a message that states you have exceeded your limit in activations. In this scenario you will need to revoke the dragon medical license on your old laptop. Luckily it is very simple to revoke a dragon medical license and I will go over the steps below.

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We have been using a pop-up on our Shopify site offering customers a 10% discount code when they sign up to our email newsletter. It has been really popular and successful, and has been a game-changer in terms of growing our email marketing audience.

We have set the discount code up to be "one use per customer", but we have had a growing problem of more & more people creating multiple new user accounts (our site is user account only, no guest checkouts) so they can keep taking advantage of the 10% coupon repeatedly, which of course defeats the object as it is not growing our email list when it's the same people over and over again.

At first we just let it slide as it wasn't making a huge impact with the occasional customer doing this, but more and more people have cottoned on and we are really starting to lose money - especially with regular customers who make large orders and are getting 10% off every time!!

We've taken the approach of making our Terms and Conditions more robust, and also speaking to some of these customers to politely request they support us by not doing this, but it's not watertight, so for the time being we've withdrawn the pop-up hoping that we can find a solution.

So, having trawled the internet, this community, and the Shopify app store for a solution, I'm out of ideas. Does anyone else have this problem, and have they managed to find a solution (or at least a workaround) to exclude people with a certain name/address/IP address from using a discount? My hunch is that the solution lies in customer tagging, but not sure on the best (and most cost-effective) way to execute this and make it work.

I can definitely see how this would be annoying for you and I understand letting it slide once or twice, but if it is a growing/ consistent problem then it's probably best to look at ways to address it. There are a couple of workarounds that came to my mind upon reading your post which involves third-party apps from the Shopify App Store. Let's take a look at each one and their benefits below:

I have this same problem. I am very small still, so it's easy to recognize the customer creating multiple accounts. However, the solutions listed in this thread don't help the situation much really, because you still have to search and detect and then what...send the customer and email that they're creating multiple accounts to get discounts and make them angry and potentially lose them?

Is there a way to flag or stop customers that register with a new email address as 'new customers' when they are not? We like to say to customers: It seems you have ordered with us before. You can't use a 'new customer discount code'.

Thanks, Wouter

What if they move? What if a new customer moves into their old address? Then you'd have to match name and address. Customers who want to play this game will find a way, changing names etc (this would work at least in Australia where parcels are addressed to street and unit addresses and there is no need to match their name). It might be better to select by payment method, saying this credit card is connected to an account or sth like that. Even though some people might have several credit cards or payment options, they're much more difficult to replace than email addresses and changing names. At some point a customer will naturally run out of new payment options.