Install Turbotax 2020 With License Code

[Carmel Useted]

Ihave read the majority of support comments regarding the purchase of Turbotax through a vendor like Costco, Amazon, Target, BestBuy, etc. All I want to do is add my Turbotax download license number that I received from an outside vendor to my account (Costco this year, but previous years were Target and Amazon and have had the same issue). Here are the steps I take:

I attempted to resolve this through the support group. The first person was telling me things like I needed to be looking at my account through Google, not Safari or any other browser. He also said I couldn't use my brand new MAC with an M1 processor that I bought simply because my older Mac could not upgrade to the Catalina operating system that is required for 2021 Turbotax to work. The second time I called hoping to get a more knowledgeable person, I was told that my license code was for a 2020 product, not 2021, which was utter nonsense since I already downloaded the product and knew it was the 2021 version. In both cases, I was told to return the product to the vendor for a refund, and repurchase from Turbotax directly at almost double the price I paid. In past years, the support rep manually added my code so it showed in my account. This year I was told that their software no longer will allow them to do that.

Can someone tell me if it is possible to show my TurboTax purchase from an authorized retailer in my account? The reason this is important is so that I can go back in future years to re-download the product in the event an amendment is necessary.

Unrelated to my question is that I find it interesting that there is so much chatter in the support groups about how Turbotax works differently between the online and downloaded versions, not allowing imports and such, and how purchasing from an authorized vendor versus Turbotax direct, whether by CD, download or online, can cause difficulties. Bottom line is that the product should work seamlessly no matter how you purchase it from year to year, or what installation version you buy.

MichelleLO, I have read those links multiple times. It would be helpful if you could clarify where the "activation screen" is from the sentence, "To download TurboTax with the license code, enter your activation number in the License code box on the activation screen and select Continue to complete installation." In my comments, I was very detailed in listing the only place I found to input the license code, which does not work.

Additionally, twice I have also reached out to TurboTax representatives and their answers were detailed in my comments. Please read the entire set of comments before answering with general responses and insufficient information.

Cass0317, Again, I ask that the "expert" responders read my entire post before replying with information that does not apply to the question. I specifically wrote, "Now, I realize that I purchased an online download, not a CD version, but what difference should it make if I want to have my purchase listed in my account? " Again, I don't see anywhere to input my online code to apply my purchase to my account. Anyone?

If you are having issues activating the product, it would be best to follow the instructions here to contact us by phone to better assist you as we cannot access your account here in this public forum.

CarissaM, When you purchase the software for download from any outside vendor, they give you and ESD Order number, the vendor PO number, and a "key" which for all intent looks like the License number. Again, I am not having trouble downloading the product which is the link you sent. I want to show that I purchased TurboTax in my account so that in the future I will have access to the software in the event of an audit where I would need to reaccess the software.

If you downloaded your TurboTax software, that software download will remain in your account as long as you access it using the same User ID and password. You can find instructions for accessing your past downloads within the following help article.

If you have additional questions regarding this, please reach out to TurboTax Customer Support. Here in Community our resources are limited and Customer Support would be able to provide more personalized assistance.

MichelleLO, again...the downloads page will NOT accept the license code I was given when I bought the product from an outside vendor. The page even states that it is for the CD download version. I have an online download license. I was only able to downloaded TurboTax using a link provided by the vendor, not through Turbotax. All I want to do is add the license code to my account.

CarissaM, I have been directed to that same page more than once. Do any of the "TurboTax Specialists" have a contact with one of the software developers to let them know there is a problem in their application? I am not the only person who is having this issue with TurboTax products purchased from verified vendors. Now that tax season is over, maybe someone will have more time to investigate the issue?

Hi I have the key code attached and from reading fourm tech support can add a dl on my account?this is my key code it works cause the stupied message read "error code key invalid " when i enter random code key" and read opps we ran into a snag entering data!

I've installed Turbo Tax 2020, Home and Business, started the program, installed the updates, and then it gets stuck on the Activation screen when it restarts. There is nothing in the window except a small blue circle in the middle.

I'm 66 years old. I have done my taxes by turbotax for over15 years. why in the hell do you make it harder every year. i just want to down load 2020 premier . I have the license code where do i do it. or give me a phone # I CAN TALK TO A HUMAM.

If you continue to have issues, please reach out to our TurboTax Customer Care for assistance. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

I have used TurboTax ONLINE for years and never had trouble before. I have purchased my TT Deluxe from the store since it's a good deal. I don't want to load it on my computer via CD or DL when there is no need.

You enter the license code on the TurboTax desktop software you install on your personal computer. You will be asked to sign onto your TurboTax account to activate the license code during installation of the software.

If you entered the License Code last year then you entered it into the installed Desktop program and didn't use the Online web version. Or if you used the Online version you didn't notice you paid again for Online or you used the Online Free Edition or had the Online fees deducted from your federal refund.

Sorry you can't apply the Desktop CD/Download program and License Code to the Online version. They are separate prices and work different. So you need to get a refund for the Desktop program and pay for the Online version. Or switch to your Desktop program.

Oh wait! A couple years ago I think they did sell the Online version in the stores like Costco. But they only tried that for 1 year, not before or after. So sorry that is not available now. Check your package or invoice. It says how to install it or how to download the program.

Costco only sells the Desktop CD/Download program. There is not a "Cloud" version. You either bought the CD from the actual Costco store or bought the download version from Costco online. I bought it from Costco Online.

I have a brand new chrome book. It doesn't have a place that i can install with cd. Do I have to have windows to down load and enter the license code? I have tried install turbotax.com repeatedly. It continues to tell me I need to upgrade chrome but then the chrome book tells me that I am updated with latest version. I just bought turbo tax deluxe cd today,

TurboTax CD/Download software is not compatible with Chromebook computers. You will need to have either a Windows or Mac operating system. The following TurboTax page lists the minimum requirements needed to download TurboTax software to your computer: Minimum requirements for your computer.

Yes it will. Sorry you can't apply the Desktop purchase to the online version. They are separate things and don't talk or sync to each other. You can move your online return to the Desktop program without paying for online so you don't need to start over.

Multiple people have asked this question and it has not been answered. There is no pop-up window in which to enter the license code for the 2020 disk I purchased. Since this is a consistent issue, how do I enter my license code without the pop-up window?

If you are in the Online web version where you log into a Turbo Tax account you do not use the License Code. Did you get the CD or program download installed? When you launch the program it should pop up an Activation box. Are you on Windows or Mac?

If you install the 2019 TurboTax software on your personal computer using the CD you purchased there will be a page to enter the 14 digit license code during the install procedure or will be on page after you start a 2019 tax return.

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TurboTax software allows its users to file taxes by filling out a complete online registration form. Upon registration this makes the software eligible for special offers, product updates and advance purchases. You will need to enter the license code for the TurboTax installation.

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