Elevator Error Codes
Evelyn Normington
Hi Carl,
What the error means is
Error 9E - Elevator range of motion out of specification
Description Elevator (the part of the robotics assembly that moves in the vertical direction) range of motion out of specification
Solution If possible, check for an obstruction by powering off the library and either removing a magazine or a drive to view the robot. Gently remove the obstruction, replace all magazines and drives and then power up the library.
Re-try the last operation
If the error continues to occur, run the Wellness Test (From the 2-line front panel, select Support -> Run Wellness Test. From the GUI front panel, select Support -> Tests -> Wellness Test.)
If working remotely and there is no current operation, try reseting the product.
Probably you haven't used till now the guided troubleshooting, which is actually a great tool:
[broken link removed 18/04/17 -mod]
Further on the issue I can advice you to remove all the cartridges from the loader -> insert them again -> then try the same operation.
When you remove the cartridges, try also update the FW of the changer and the tape drive.
If this all does not help,consider opening a case by HP and if needed they will have to do sth. on the HW.
I guess a chassie replacement will be good idea considering your issue and you couldn't succed by applying with the above actions.
I wish you luck with this and I hope when you have a resolution to post here, so we all know, how it was resolved
Regards
I recently experienced this error as well. After upgrading to a newer unit I decided to dig into it and find the issue. It didn't take long to realize that one of the plastic gears that runs the carrier elevator had split and made the motion bind. I found some replacement gears (12 tooth 0.5 modulus) out of China. A pack of 10 cost me $3 shipped. Now after replacing the gear the unit works fine.
While it is not a common occurrence, from time to time a residential elevator may display an error code. Error codes are usually shown on the digital position indicator (DPI) which also reflects the current location of the elevator car. In the case that an error code is shown on your DPI, there are a few things that you can do before you call your local home elevator company for assistance.
For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at lev...@tkaccess.com or visit the firm's website at www.tkaccess.com and click on "Important Recall Notice."
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate due to a hazardous gap, and suffer serious injuries or death when the elevator is called to another floor.
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap, and suffer serious injuries or death when the elevator is called to another floor.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
The link you selected is for a destination outside of the Federal Government. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees.
I have a customer that has OTIS Elevators using the REM (Remote Elevator Monitoring) system. (Not just an Analog Connection) The way that I have been told that it works is that when a user pushes the "Help" button, the Elevator then starts a Data Connection sending the various errors codes. It will then swap into a voice connection after the data has been pushed. This swap point is where I have the problem. The connection appears to just drop when they attempt to change modes. Apparently this works fine on a normal Analog connection, but the VG204 does not understand what it is trying to do.
Does anyone have any experience with this Elevator type, and what might need to be added to the port parameters to make this work? I talked to the manufacturer and all they could tell me was that it is proprietary and that it works all over the world, but they recommend a normal Analog Connection from the Telco Provider. As this is not to helpful, I am hoping someone might have experience with this Elevator type before I open a case.
First, I will echo the manufacturer in recommending a straight analog loop. I say this because you do not want to be on the hook for making sure the elevator phone works in an emergency such as an extended power outage. How long does your UPS run for all of the equipment involved (UCM, switches, VG204, and PSTN gateway)? What happens if something such as a data center fire triggers an emergency power off (EPO)? The emergency systems such as alarm panels and elevator phones need to keep working. I make a point of keeping them off of the VoIP infrastructure.
Having said that, the VG204 is likely switching to modem relay mode. To my knowledge a call cannot revert to voice after the DSPs initiate relay mode. You can try disabling modem/fax relay (pass-through only) and seeing how this works. This will make the connection extremely susceptible to errors though. Even small amounts of jitter or delay can cause modem calls in pass-through to fail. Make sure that things such as VAD are disabled and the call always uses G.711.
Thanks for the prompt answer. I follow your logic with the seperate lines for emergency devices, but the customer wants to take the risk. I have passthrough setup already, so that is not the fix. I attached the config and CUCM settings so that you may glance through them. I am open to any suggestions, because this one is a hard one. If it works on a plain old analog line, then it should work on the VG204. Something is just missing....
The proposed solution here to use a legacy PSTN line for OTIS REM system is comprehensible, - though not really cost-effective. Well, the main problem is to get now (in 2014) a PSTN line! In Central Europe the local and regional Telcos are switching consequently to VoIP. They want to terminate their analog legacy PSTN networks in the near future. So the PSTN option is / may no longer avaiable.
My idea was originally to try a most recent PoE based VoIP to PSTN adapter, like VIP-156PE from manufacturer Planet. After a request, their Tech Team discouraged me strongly to use it in this emergency call related situation. No compatibility could be granted, - only normal analog to SIP VoIP connections are supported. Well, as Jonathan Schulenberg said, - no VoIP to PSTN adapter seems to be designed to handle this special behavior of OTIS REM system.
No! It seems that there exist at least one other possibility. According to the information I found, most DOCSIS / PacketCable based cable modems should be able to handle this special operation of OTIS REM. For example, Cisco's (Scientific-Atlanta) DPC/EPC2203 cable modem series support at its RJ-11 ports explicitly also analog modem connections. It seems that the way how cable modems are converting PSTN to digital is more reliable / considerably then normal VoIP to PSTN adapters.
I am stuck with a very similar problem with my customer in Denmark regarding these elevator alarm phones. Did you get a solution to it in the end? I'd really appreciate some pointers as I'm also experiencing the providers and manufacturers brick-wall of "it's standard and works everywhere else" answer.
In the form that appears, place the pin on the map in the country where the lift is located or alternatively fill in the geographic coordinates of the project.
Complete the setting by clicking the "Save" button to save it.
When an alarm is triggered and the problem that caused the alarm has been successfully resolved, the system must receive a command to terminate the alarm in order to return to normal operation. In addition to the default option of locally executed end of alarm through the Genius20 Hand Terminal, the system now offers the option of receiving a call to register an end of alarm request.
Use of remote end of alarm should be performed only after the recipient of the signal verifies that no passenger/user is trapped in the elevator and the elevator is safe to resume operation. The recipient bears sole responsibility to verify the above condition.
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