Toremove any doubts, I extensively tested its security and privacy features. I also thoroughly explored its speeds, gaming capabilities, device compatibility, and customer support to determine if the pricey paid subscriptions are worth it.
Overall, Betternet VPN is decent, but there are definitely better alternatives. It has excellent speeds and works great for streaming, gaming, and torrenting. However, I was concerned with the amount of information it collects. I recommend you check out the best VPNs available today to stay anonymous online.
Max, Hulu, and Disney+ worked nearly as well from the US. She did encounter a little buffering on Max and Disney+, especially when she tried to skip around. Hulu took a lot longer to improve its picture quality, but luckily the ads were playing while the screen was grainy.
Our teammate in the UK also confirmed that it worked with all the UK platforms he tested. He had no problem safely streaming ITV, BBC iPlayer, and Netflix UK. However, he mentioned that it always took a few minutes for videos to load on iPlayer.
Testers in India, Italy, and Israel, also had no issues using servers in their respective countries to securely view their local platforms. So, Betternet is a great VPN for safe streaming. However, this is only true of the paid version.
The premium Betternet VPN app gave us excellent speeds on most of the servers that we tested. This was very impressive because even some of the top VPNs I have tried have slow speeds on servers far away.
We record speeds for the majority of our reviews from one location in the UK with the same internet connection for fair comparisons. The chart below shows the average speeds from at least 10 tests for each location. Our speed guru used the Hydra protocol as it was the fastest.
I also tested it from my location in Nairobi and was not disappointed. In most cases, my speeds never dropped by more than 17%. For context, it's normal for a premium VPN to drop your speeds by an average of about 10-20% on nearby to mid-range servers (below 5,000 km away).
Unsurprising, the free version is slow. Betternet lists limited speeds as one of the drawbacks of using the free service. I always lost at least 60% of my base rates, even on nearby servers.
Except for a few countries, most Betternet servers are not city-level. In other words, the servers are only marked by country name. This can end up giving you slower connections than you expected. Its servers are all virtual locations as well, which can also result in speed drops.
BetternetVPN has a pretty decent suite of security features. Due to its troubling past, I was particularly interested to see what exactly it had to offer in terms of security features.
Betternet VPN offers a solid kill switch that immediately cuts your device's internet connection if the VPN service is unexpectedly disrupted. This prevents your data from being transmitted over an unsecured network, safeguarding your privacy.
It also provides IP/DNS leak protection. This feature ensures your actual IP address and DNS requests remain hidden online. I tested over a dozen of its servers, and my IP address and DNS requests never leaked. It also successfully prevented WebRTC leaks.
Split tunneling is one of my favorite VPN features, so I was happy to see that Betternet VPN offers it. Available on Windows, Android, and iOS, split tunneling allows you to choose which apps or websites bypass the VPN connection and which are routed through it. This can improve speeds because only some of your traffic is encrypted.
Betternet's anti-phishing protection keeps you safe from malicious websites. This feature automatically detects and blocks access to known phishing sites. I was pleased to see this feature since few smaller VPNs offer it.
Betternet VPN privacy policy was heavily questioned in the past after research showed that its apps harbored a high number of malware and third-party tracking libraries. For instance, the research found that its Android app contained 14 tracking libraries.
During our previous review, the privacy policy stated that Aura (the mother company then) was the one managing data on behalf of Betternet. This was really concerning. So, when testing it this time, I was really keen to see if this is still the case. When I examined the privacy policy, I was happy to find that third parties are no longer involved in its data management.
Generally, the Chinese government tends to block VPN technology. There have been no publicly-reported cases of them targeting individuals. However, my team and I do not support any illegal activities. Always make sure to familiarize yourself with the local laws regarding VPN usage before deciding to use one.
Mac and Windows apps are very similar. Both are super intuitive and easy to use. I also liked that you can use Betternet VPN even on Windows 7 and Mac version 11. Many smaller VPNs only support newer operating systems.
You get 10 simultaneous device connections with its premium plan and 1 connection with the free plan. I tested this out by connecting my Windows laptop, 2 Android phones, and an iPad, and there was no difference in its performance.
Betternet' paid versions are quite pricey. It only has 2 subscription plans: monthly and annual. The yearly plan is the most affordable at $0/week and has a 14-day free trial. I found the monthly plan to be pretty expensive compared to the top VPNs I have tested, still it does have a 7-day free trial.
It also offers a free plan that limits you to 500 MB of daily data and 4 servers. Honestly, I found the free plan pretty useless since it's slow, and the bandwidth is barely enough for basic web browsing.
To try it myself, I informed its chatbot that I wanted to cancel my subscription. The chatbot asked for my credit card details and purchase date before stating that support agents would contact me soon.
However, I was disappointed when I didn't hear back after a week. I had to follow up twice before receiving an email response. The agent asked for feedback on my experience and reasons for canceling.
On the brighter side, the email response was helpful and clearly answered my questions. Even later, I got a follow-up email asking me if I was satisfied with the response and if I wanted further details.
You can also contact Betternet VPN customer support through email by clicking on the Send Email button on your app. I tested it and received a response within 12 hours. The only time I had issues with its human agents was during the cancelation process.
Overall, Betternet VPN is worthy of a test. You can try it out with the free version. But it's very limiting, so I recommend opting for the free trial of the premium version. Unfortunately, my tests showed me that its money-back guarantee can't always be relied upon.
Yes, Betternet VPN does offer a free version. However, its limitations include fewer server options, limited bandwidth, and slower speeds. With a premium account, you have unlimited data, more server options, and much faster speeds.
Doris is a tech writer and a cybersecurity researcher for vpnMentor. She is enthusiastic about educating people about their rights to online freedom and provides actionable ways to protect their data.
I created a support ticket with Sophos and we were able to block the said applications by decrypting HTTPS using web proxy. It is also blocking other applications like Facebook, Instagram, etc. I can't deploy CA certificates on the end devices for HTTPS decryption.
Please check by creating the DNS service base firewall rule as shown below and create separate application filter policy to block high risk application as per link and apply on same DNS service base firewall rule.
Along with P2P and Proxy and Tunnel category, applications listed below must be denied in the application filter policy. In case of CROS Micro App should be enabled in Application filter Policy.
The issue is that it appears to use the proxy from my investigation and it not blocked in the proxy. I have tried blocking IP addresses, urls but to no avail and none the addresses appear in log viewer.
I have been working this issue most of the afternoon without great success. I broke my users access to the internet by blocking https in a specific rule that stopped the VPN. I had to use my CM access to restore connectivity. I have searched to see if I can identify the servers it uses to no avail. I d have a list of IP addresses but that continual grows so maintaining it would be a pain. Using betternet co or
betternet.com does not return any results that get blocked except web access.
It uses 443 to access the internet but how because nothing is logged, no error messages are created or displayed. I would have build a network analyser to hang across the output of the Mac mini to see what is happening. While it might be installed as betternet vpn it obviously does not identify itself as that when setting up the tunnel.
I was able to block Betternet VPN on the iPhone once by listing all the IP addresses it connects to. I uninstalled the application and redownloaded it after a few weeks. It was able to connect again. Sophos is able to block Betternet VPN chrome browser extension but not the iPhone app. I will try it out on the mac mini and check too.
Yeah. Is there any way we can reach out to the team which works on detecting app IDs and updating the signatures? I would like to report that Hotspot Shield is being misclassified as "Facebook Website" and Betternet VPN is able to bypass the firewall even if it is added to the applications filter.
I did a packet capture of Betternet VPN. It is disguising itself as WhatsApp/Twitter/Facebook. This explains why Hotspot Shield was being detected as Facebook Website by the firewall. I have seen references to Hotspot Shield (Anchorfree) inside Betternet VPN's application folder.
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