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Karlyn Hemmerling

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Aug 2, 2024, 5:32:03 AM8/2/24

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I can stream Netflix just fine when I play it using my Chrome browser. But, when I try to play Netflix using Safari (version 10.0), I get one or two frames of video, and then a black screen. I still have all of the controls and slider and I still get sound, but the video is just a black screen.

I just now tried it again using Safari, and got code S7363-1260-48444350 when trying to play a video. The code referred to an incompatible monitor. I tried again, and got the same issue as before, where I get a few frames of the video, and then the video goes black, but I can hear the audio and I still have control of the playback (e.g., play/pause, volume, etc.).

When I unplugged my external monitors and used only the laptop screen, the video played. So, I now know that the problem has something to do with my external monitors being connected to my laptop, even if I'm trying to play the video on my laptop screen.

Simple solution (os High Sierra) but Netflix have so far ignored my message! Forget all their solutions particularly concerning Silver Light, as that is no longer needed. This only began for me with Safari 11.0.1. I was able to connect using FireFox without issue so it had to be Safari settings.

Thanks, but I've already done an Internet search to find a solution to my problem. I've re-installed the latest version of Silverlight, and that hasn't helped. Also, Chrome works just fine with Netflix, which I think also uses Silverlight. I've also tried restarting the computer and the other typical non-specific solutions.

- I do get the display error thing (thunderbolt > VGA displays attached). Checked with develop tab if netflix works in safari 10 (don't see another version of safari in the list). However, if I select 'firefox: mac' and allow the silverlight plugin (that I just installed) then it works.

If the issue is the HTML5 player (since in older safari versions with silverlight, it does work), how do I force Netflix to use silverlight? It seems it always reverts back to HTML5, even if silverlight's installed.

Lightning av adapter to HDMI no longer working after IOS16 update. Updated to current iOS 16.0.3 using Apple certified cord, turned off and on, phone is updated and backed up. It work until ios16. Another phone works, but not updated to the iOS16. For example Netflix mirrors from phone to tv and will play the trailer, but once I hit play the screen goes black and says now playing on your tv. But is not playing anything. How can I fix this issue? Thank you.

Not helpful at all. The update to IOS 16 is not compatible with the AV digital lightning plug. We full time RV and do not have WiFi. We depend on the AV plug adapter. We even bought a new one. My wife just purchased the new 14, she had s 6 which worked great. Our iPad worked great until we updated to the 16. Now nothing works. You all need to fix this and quick passing the buck to the other streaming platforms.

I called tech support and got to one of the higher-ups. He actually acknowledged it is an IOS 16 series software issue and that Apple is aware of it. Trouble is, he didn't give any specifics as to when it would be fixed or how. He thought probably through another IOS upgrade. Yikes !! Very maddening.

I am having the same issues with streaming Netflix, Prime Video, HBO Max, etc. I've upgraded to iOS 16.1 as well, without any successful "fix". I am using a certified Apple OEM lightning to HDMI adapter. I've attempted the use of all SIX of my certified Apple OEM lightning to HDMI dongles with zero success of each. Either I have a black screen on my TV with audio or I have no audio and a "stuttering" video display whereby the video plays in slow motion for a second then pauses, plays again in slow-mo for a second then pauses...and so forth. Currently ONE streaming apps worked successfully...Disney+. I find it a sickening shame that I've paid for six lightning to HDMI cables at the cost of nearly $50 each and the so called "much needed" updates fail to accommodate and keep useful purpose with an Apple designed and sold accessory.

My original issue was that the "Lightning Digital AV Adapter" stopped working for one specific iPhone (connecting via HDMI to a TV for screen mirroring and Fitness+ playback). The TV would not recognize any input, the same adapter worked with a different iPhone.

My wife and I sat down this evening to watch a Prime Video we had been looking forward to watching......could not use our lightning to HDMI adaptor since updating our phones to iOS 16.2-----unbelievable. I've spent hard earned money on cables and an official Apple adapter so we can mirror movies to our TV screen in the rural area we live. Everything has worked perfectly the last couple of years until updating our iPhones to the latest software. I've been a loyal Apple customer for over 35 years and this takes the cake. We are so disappointed in how this has been handled by Apple. There should have been an immediate update released to address this issue. Apparently we are one household out of many that are presently dealing with this issue. We also do a lot of traveling in our motor home and will not be able to mirror movies to our tv until this issue is fixed. Highly disappointed.

This is ridiculous advice. Both my adaptors worked perfectly with the equipment I have until I updated to IOS 16 and now neither works! Also tried them on 2 tv's so it is not anything that I can do to fix it. This is a major bug that apple needs to fix.

Holy THANK YOU for that comment. I live remote and have spent many hours and money trying to figure out what is wrong with my phone and/or device and Apple keeps blowing it off with aloof canned suggestions and responses that are totally not helpful but incredibly time taxing.

I have a similar problem...with most of my streaming apps. Using the lightning to HDMI adaptor works fine for screen mirroring, such as using google, or photos, static content, but not for video. I've read recently that there are quite a few people with similar issues. Most of my streaming apps play, but are choppy, and have no audio. It seems this happened after I upgraded to an iPhone 14, and ios16. Everything worked great previously, iPhone 11, ios15.7. Help?

I have had this Apple TV device for some time now and never have had the Netflix app working properly. I was wondering if this community could help me out with this because I am a bit out of ideas now.

What I have done is that I have a normal Netflix account which I am using in my home network with multiple devices and everything else is working fine but this AppleTV device with Netflix app. Netflix app is working fine until the video stream should be starting when it says only "An Error Occurred Loading This Content. Try again later!". The same thing with UTM and XG both.

I have tried the instructions of this thread but no help. Same subnet, same gateway, same DNS but no success. I have no any exotic setup in my firewall pretty much default everything. Some small adjustments but not anything that could block anything important. Everything works.

And please if you have any suggestions put them so that me as a casual user understand what you trying to say. No pro lingo like "put the MASQ on in new host in FQDN and override policy on DNAT user". I have no idea what you talking about :)

Hello Zerry,

you might also search the logs and IPS for suspicious entries in order to find the reason.

If you have the change you might mirror the traffic that goes to the apple TV and look whether you see what is happening.

Eventually some of the advanced firewall settings might help. I don't have netflix. Probably it uses UDP or QUIC and maybe some bulk transfer with with longer pauses. There is some timeout for the stateful UDP "connections". The default is 60. However this is pure guessing but it helped really good with Microsoft Teams.

I just tried again what comes to log of XG when I just power on AppleTV and go directly to Netflix and try to continue watching the last movie I have been watching. Same thing. No stream. And no lines to log. None from that IP in about the same time stamp than the error occurred.

I am ashamed to confess that I do not know what you mean by do I use DPI or Web proxy. I think that I use web proxy because all the lines in Policy are the devault ones and in there are the 2 lines on by default. I haven't touched anything on them.

I have no IP specific lines in Firewall Rules at all and the only line active now is the #Default_Network_Policy. Nothing else. I have stripped all the rules to check out if there is/was something that is causing this. No effect.

I made a new rule to firewall with the highest priority allowing all traffic from that IP to WAN to any destination with any service. In web filtering web policy to allow all and no other selection. I tested with Filtering common web ports enabled and not (web proxy and DPI). With this new rule enabled the Netflix client do not connect to Netflix at all. When I turn off this rule the same old thing Netflix client works fine but the stream do not start. Only the error message.