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Karlyn Hemmerling
I am using a MacBook, early 2015, Retina. And since I have updated to MacOS Monterey 12.0.1, it freezes (with vertical orange/pink lines across the whole screen) whenever I watch Netflix using Firefox. (After about 2 minutes of watching.) See the photo below. The whole laptop freezes up, it stops working, and I have to do a hard restart.
I have observed some Firefox 95.* video freezes when viewing Netflix on macOS 11.6.2 on an M1 mini. These did not occur with Firefox 94.0.2, or Safari 15.2 on the same or earlier Big Sur operating system version. I don't watch Netflix on my 16-inch MBP M1 Pro, but I expect Firefox 95.0.2 will misbehave there too with Netflix content.
And I won't either as I am now watching Netflix via my Apple TV 4K+ and a 55-inch UHD HDR TV. ? The only extension in Firefox is Grammarly, and maybe I will remove that to test further. I just noticed that I also had the YouTube High Definition add-on in Firefox, so removing it too.
Stops responding while playing Netflix (full screen and in browser window). Sometime its just black screen sometime the pictures just freezes, sometime the audio will play for few more seconds. After that notebook responds only to power button.
First i thoght - Oh, well, it's Windows. But now it's getting really frustrating with the Netflix issue. I know that windows can work perfectly fine (has Surface Pro for last 7 years) and for $2500 machine I did not expect to run in such troubles.
I would like to confirm with you whether the GPU is set to Ultimate mode in the Armoury Crate settings and if G-Sync is enabled in the NVIDIA Control Panel. Could you please try disabling G-Sync to see if it improves the issue? Thank you for your cooperation.
My laptop was in Optimized GPU mode when crashes occured. I switched to Ultimate and was able to watch Netflix. Still, what could be done in Optimized mode as I usually watch Netflix on laptop without power pluggen in and would rather have longer battery then full power graphics.
I would like to quickly confirm if your BIOS is updated to the latest version 311. Additionally, could you please ensure that you are using the NVIDIA display driver version (V31.0.15.2901) and the AMD graphics card driver version (V31.0.14003.25002) that have been verified by ASUS?
Furthermore, kindly attempt to disable hardware graphics acceleration in your browser to see if it improves the situation. Your cooperation is greatly appreciated.
Are you a real specialist? This problem is well known - the issue is with ATI drivers! You will not have system freezes in Netflix in any mode with discrete video active. Only with active CPU-integrated video. This bug has been known since summer. And Asus did not do anything. I have had this Flow x13 (top model) for 2 months. And similar problems make me very angry, as a customer. Asus politics changed badly: simply buy our device for 2.5K $ and we don`t give a f..k what will happen later.
I'm not sure how to clear the cache from my phone. So I recently downloaded Netflix and every time I press the play button it's just a black screen and the loading circle is spinning and it says loading but it's like in a loop. Whenever I press the button that brings up all the open windows it freezes. Not even the screen button works I can't turn my screen off and I can't turn my screen on and it won't even let me restart the phone. So far Netflix is the only application that causes this issue. If anyone has any information whatsoever on how to fix it or if it can't be fixed because it's an issue with Netflix and maybe software protocols inside the Samsung Galaxy A14, please somebody out there have an answer.
The Issue is the screen freezes, including the mouse icon on screen, as does the sound. It will stay frozen until I switch the Laptop off with the power button, then turn it back, wait until it boots, then it goes as normal, this can happen several times within 1 hour.
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Hello, I installed zorin os core about a week ago (it's the first time I'm using Linux) and I was really enjoying it, but then I turned on my notebook and a message came up from Software Updater saying that there were updates. It was the third time that Software Updater message appeared and like the last time I clicked on update but this time it said that I need to restart my notebook and so I did, since then every time I start any video (youtube,netflix,odysee...) it doesn't take 10 minutes that the image stops, the last 2 seconds of audio start to repeat, the mouse and the keyboard commands stop working and my only option is press the off button to restart.
For simplicity - Can i recommend that you open Software & Updates from the app menu. You can open the app menu from the taskbar (Panel) and type software and it will offer it up in the list.
Once open, move to the Additional Drivers tab.
Look to see which Nvidia driver you are currently using.
If using Nouveau (Open Source) try switching to the latest 510 or above Proprietary Tested Nvidia driver.
yep, I used this sudo ubuntu-drivers install and apart from the fact that the terminal asked me for my password 3 times it was all right and now the software and updates is showing an nvidia drive and no longer a "manual drive" I will see if it will be okay but apparently yes.
I just have one more question should I keep updating my system with the update software? I know that if I don't update the system can have security holes but if I update it will bug the nvidia card and I will need to do this every time?
thank you in advance.
My r7 370k GPU crashes while im watching netlflix or hulu. I can watch videos on youtube without a problem, and games work fine as well. It is reading a code 12 error code when I view the device in device manager. Anyone have any insight on this problem? thanks in advance
I am sure many of us could offer some advice unfortunately we really need the required information about your system to be able to begin to help and please include what software you are using to view the mentioned streaming services.
sorry for so much time passing for my reply. I usually watch Netflix in the Microsoft edge browser and according to device manager I am using driver version 23.20.15017.3010. let me know if you need any specifications. My BSOD reads system_service_exception and what failed is atikmdag.sys. Hope this of more help. thanks. Additional info: before the windows 10 creators update, my computer ran Netflix with no problems whatsoever.
Have you reported the issue to Microsoft and asked them what they changed and why their browser doesn't work since the creators update? You may want to do that as well as letting AMD know about it, which you still have not if you have not submitted an issue report or opened a support ticket. The links for those are in Radeon Settings, the driver download page or contact page on the AMD website. I have no idea what will fix this. I can only tell you I don't use edge ever, and netflix runs fine for me out of chrome and opera. I watch it all the time. My Windows and browsers are fully up to date. My suggestion would be to try another browser until hopefully MS and AMD figure out a fix. This is certainly not the first I have heard of issues like this. They have come and gone several times over the past couple years. One think you could try, not sure if edge allows this, I know the other browsers do, is to turn off hardware acceleration. This may help until there is a driver or software fix.
that sounds like an app problem. I would report that issue to Netflix as well. If nothing else they may be able to pinpoint where fault is and attack the issue from the other end. These issues can be hardware, driver, app or Windows itself.
Have exactly the same with the same card! Since an interface update they made early 2020.Prime followed the same interface and now has the same issues. But here it freezes, need to reset the pc. After reboot works fine. Seems totaly ramdom, and it is only whilst that dam pop out images from the program cover pops.
I had the error while using my sound card, after switching from the AMD hdmi sound which is to the television I have hooked up. Since then I have also disabled all the hdmi soundports as I use only the optical on my sound card to my stereo, and the usb on my hyperx. This seems to have corrected the problem in total.
Reset app, check fir firmware upgrade, factory reset TV, unplugged from mains and just about anything else I can think of including talking to Netflix who say the issue is not with them. Netflix is completely stable on my laptop, tablet and phone.
Welcome to the community. I'm not sure if you've seen this previous topic with similar issues, it might have some other tests/checks you can try. There are also some troubleshooting guides for your TV here.
I have exactly the same issue on my bravia 50w829b. It used to happen in the past from time to time but last month it's like that all the time. Yes - logout completely from netflix and login again typing credentials manually worked out for me also, but this is ridiculous. I am after extensive logs/test data exchange between sony & netflix regarding this issue but Netflix checked it out and told me they can't do anything here. Hopefully they'll find the solution soon because this is extremely annoying and looks like nobody cares to fix it (that's why I sent a lot of technical info including images & technical data to Sony to help them reproduce the defect). Please send this issue to sony also, so they can know this is not one person's problem.
Hi everyone - I just moved into a new house that came with a lovely Sony tv and I'm having this problem. Netflix will work for a bit, and then decide that it doesn't want to anymore and as soon as I press play on something it kicks me to a black screen that says HDMI 1/MHL at the top, with a little box that's got an arrow coming in from the left. Anyone got any answers yet? I don't know what model the TV is... if anyone knows where I'll find that info, lemme know. It's wall mounted so I can't see behind the tv itself haha... THANKS = )
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