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Hmm, that should definitely not be happening for sure.
We have plenty of people using this on Win10 with no issues.
I have seen a similar anomaly when the audio sources were pointing to something other than what it should be.
You might try bringing up the software, (do not start the modem yet) Go through the audio selection choices, and reselect them, even if they are correct.
See if that has any effect on things, and let us know.
Many thanks,
Walter/K5WH
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