JISC InfoKit: Evaluating Digital Services

[Jody DeRidder]

FYI!

http://www.jiscinfonet.ac.uk/infokits/evaluating-services/

From the site:

"This infoKit contains advice on evaluating the services you offer to your users. The focus is primarily on digital/online services but set within the broader context of more traditional services, exploring the relationship between the two.

Much of the information presented here is derived from a longitudinal research project, which explored how individuals at various educational stages (emerging, establishing, embedding, and experiencing) engage with the digital environment for learning."

Here's the description of their research methods.

--jody