Certificate doesn't print my name

[Darshan Parekh]

I completed the course last week, but when i try to print my cerficate, it says thei certificate is awarded to , but there is no name on it :(. 

I am using Chrome on iMac. Has any one else faced the same issue? What is the fix?

[Anil Kumar Pugalia]

I am facing the same problem, since more than a week. I have completed the course more than a week ago with a score of 100%. Please fix the problem, asap, as today is the last day for downloading the certificate.

Thanks & Regards
Anil

[Mikel Graham]

I just completed the course as well and having the same problem.  I have the certificate, but my name is not on it.  Just a few hours left to go :-(

[Mikel Graham]

Just tried again, try going back and opening the certificate again.  My name finally popped up on the 3rd try.

[Analytics Academy Course Staff]

Hi All,

If you continue to have issues with your name not showing in the course certificate, it may be an issue with the particular browser and/or operating system you're using. A handful of users have reported issues with retrieving the certificate on Windows XP and Internet Explorer or Firefox.

I would recommend trying to retrieve the certificate using Google Chrome if you aren't able to resolve the issue in the browser you're currently using. 

The certificate will remain available in your account for a few extra days beyond the course deadline, so you should be able to retrieve it still.

Apologies for any inconvenience.

Cheers,

Christina from the Analytics Academy course staff