A gas station is defined as a merchant that is in the primary business of selling gasoline to consumers. Gas stations may sell other convenience items, but its primary business must be selling gasoline to consumers.
You will NOT earn additional rewards for gas stations that are part of supermarkets or warehouse clubs, unless specifically stated. Examples of merchants where you will NOT earn additional rewards include:
To earn additional rewards on online retail purchases, the purchases must be made on a website or a digital application (an app) from a U.S. retail merchant that sells physical goods or merchandise directly to consumers. To identify eligible online retail purchases, we rely on information provided to us by the merchant.
You may not earn additional rewards at a restaurant located within another establishment (e.g., a restaurant inside a hotel, casino, event venue, food court, or campus building). For example, purchases made at a restaurant located within a hotel may be recognized as a purchase at a hotel, not a restaurant.
You may not earn additional rewards at a restaurant located within another establishment (e.g. a restaurant inside a hotel, casino, or event venue) or for purchases made through third-party food delivery services outside of the U.S.
To earn additional rewards on department store purchases, the purchases must be made at a department store that is included on our list of "select major department stores" and is located in the United States.
If your subscription is bundled with another product or service or billed by a third party (such as a digital platform, a cable, telecommunications, or internet provider, or a car manufacturer), your purchase may not be eligible.
A gas station is a merchant that is in the primary business of selling gasoline to consumers. A gas station may sell other convenience items, but its primary business is selling gasoline. Superstores, supermarkets, and warehouse clubs that sell gasoline are not considered gas stations.
I think I should have earned additional rewards on a purchase, what should I do?
If a U.S. restaurant is located within another establishment (e.g., a restaurant inside a hotel, casino, event venue, food court, campus building) it may not be coded as a restaurant and therefore is NOT eligible for an additional reward.
To earn additional rewards, purchases must be made at restaurants located in the United States. Purchases made at a restaurant owned by a U.S. company but located outside of the U.S. (e.g., Hard Rock Caf Paris, TGI Fridays London) are NOT eligible for additional rewards.
If a restaurant is located within another establishment (e.g., a restaurant inside a hotel, casino, event venue, food court, or campus building) it may not be coded as a restaurant and therefore is NOT eligible for an additional reward.
Specialty food stores, small corner grocery stores, gourmet shops, natural food stores, liquor stores and large superstores including online superstores (e.g., Amazon), warehouses clubs (e.g., BJ's Club), big box stores (e.g., Walmart), and meal-kit delivery services (e.g., Hello Fresh) are examples of merchants that are NOT eligible for additional rewards.
To earn additional rewards, the purchase must be for monthly wireless telephone service charges and made directly from a wireless telephone service provider in the United States. Purchases for hardware and equipment are NOT included. Any purchases from third parties, authorized retailers or resellers are excluded.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
Merchants who accept Visa/Mastercard credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa/Mastercard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note:
Only purchases for airline tickets made directly with the airline will qualify. Other air travel-related purchases will not qualify; for example, in-flight purchases, the purchasing of airline miles or points, non-ticket purchases made within the airport, and airline tickets purchased through travel agencies, discount travel sites, vacation clubs, tour operators, or tickets booked as part of a travel package offered by non-airline merchants.
Merchants in this category rent vehicles for the purpose of driver and passenger transportation. Car rentals not booked directly with the car rental agency will not qualify; for example, car rentals purchased through travel agencies, discount travel sites, vacation clubs, tour operators, or as part of a package offered by merchants such as cruise lines and railways. Merchants that provide RV rentals or vehicle rentals for the purpose of hauling are not included in this category.
This category includes sit-down, eat-in or take-out dining when purchased directly from a restaurant, including fast food and fine dining establishments. Third-party delivery service merchants are not included even if they classify as a restaurant merchant. Merchants that sell food and drinks located within facilities such as sports stadiums, hotels and casinos, theme parks, grocery and department stores will not be included in this category unless the merchant has set up such purchases to be classified in a restaurant category. Purchases made at bakeries, caterers, or gift card merchants are not included in the category.
Merchants in this category specialize in selling prescription drugs and over-the-counter medicines, supplements and various health-related items. These merchants may also sell cosmetics, toiletries, greeting cards, and various household items such as cleaning supplies and packaged foods and drinks. Some merchants that sell a wide variety of goods including these items, and which may contain an onsite pharmacy, for example, warehouse clubs, discount stores, or grocery stores, are not included in this category.
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