Iuse Adobe Photoshop 2022 often and suddenly it is not recognizing any of my dropbox files. I keep everything in dropbox and am not able to use them in photoshop. Does anyone know how to fix this issue???
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I don't know if they are smart synced?? How can I figure this out. It really would be a pain to open the files first then open in photoshop. I hope I don't have to add another step. I do digital scrapbooking and this would really slow me down
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I can't access PhotoShop files from DropBox on my iMac but I can access them just fine on my MacBookPro. Both are running Monterey. The issue started with the Monterey upgrade. I have the exact same DropBox settings on both computers.
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Hi
Thank you for your assistance. Actually it appears I can no longer open any files on DropBox from within PhotoShop. Which is very strange. I've always been able to. However, I did just upgrade to Monterey on both the iMac and MacBook. is this the issue? Other than that, nothing else has changed in my workflow.
Thank you for your reply. I guess it's a DropBox and Monterrey issue. I read a bit from other users who are experiencing the same issue that I and others on this board seem to be having. I can open older files (prior to upgrading to Monterrey) but I cannot open files since the update. Sad because I waited almost a year before doing the upgrade thinking, or rather assuming all my software had upgraded. Disappointed to see that DropBox hasn't upgraded yet.
I did get a confirmation on this from DropBox because I unsync'd DropBox and uninstalled and then reinstalled and logged in. There was a message on the setup letting me know there was an issue with online files opening. Unsyncing helped with being able to add images via the Finder though.
Sorry if you've already solved this but I suspect I have had exactly the same problem. I bought a new iMac having transferred all my photos onto Dropbox because part of the issue with my old Mac was that it was too full of photos. Then when I went to open any of the old photos I couldn't and every one of them seemed to have only 0 bytes rather than e.g. about 17mb for an average photo. By total chance I found that the solution that worked for me was to go 'Select All' and then 'Open with Preview'. Slowly they all started to reappear, first in the Preview Menu at the side and then in the relevant Adobe Bridge Folder . I have absolutely no idea why this works but it does for me.
I have recently had an issue ever since I installed a new graphics card, the GeForceRTX3080. Whenever I open Photoshop, I can use it normally for the first time, but the second time I open it, it refuses to open any files, and it won't close. I get the following message whenever I try either.
The only temporary solution that I could find to this, is to delete all of my preferences files from the Adobe Photoshop 2024 folder, even if I hadn't made any adjustments or additions to my preferences. Only then will it work for that 1 time, and I have to constantly delete all of the preference files whenever I want to open it and use it a second time in a row. I feel as if the issue could be either my new graphics card (which works fine in every other capacity), or Photoshop corrupting my preferences every time.
I have tried restarting my computer, updating drivers, uninstalling and reinstalling every new and old version of photoshop. (I have only had partial success with this method because the versions where this issue goes away, Photoshop itself becomes extremely laggy, all the lines made by brushes are pixelated and it's basically unusable) Please help, I don't know if I'm missing something super obvious here.
Having the exact same issue. Updated drivers for 3060ti and updated to the latest version of Photoshop.
I've reinstalled the entire program, it will work fine the first time, but as soon as I restart photoshop the issues come back again.
After doing these I seem to be able to open files, create new ones, and use GPU functionality like rotation and scrubby zoom. It does reset it again after closing Photoshop. But at the very least it seems like a quicker and less inconvenient workaround until Adobe fixes whatever this problem is.
Hopefully this works for you.
This is ridiculous! I've seen so many messages from people having the same problem yet Adobe does nothing to fix it! I contacted Adobe and was told to take certain steps which I had already gone through several times. I had even reset my preferences multiple times. The fix worked, but when I closed and opened Photoshop again, I had the same problem. I explained this to the him and he said "well, we're here 24/7, contact us any time". Very helpful. This needs to be addressed!
Two months later this is still an issue.
I start every day of work unable to just open files off the bat. I need to go into preferences, uncheck "Use GPU", open a file, close the file, check "Use GPU", and I'm able to work again. It's a minor inconvenience, but one I shouldn't need to deal with daily for a product I'm paying for.
I am having a problem with saving PSD files to my desktop. a file that used to be 150 MB is now 350 MB or so. Is there a reason my files would suddenly be saving so large? I updated Photoshop and my computer. Thanks!
They are design files, many layers that need to be preserved. 300 DPI, 13"x19", 3900px x 5700px, RGB, 8bit. I have many files that are essentially the same, they just sitting saving much larger in the last week.
Agreed, whether it is Photoshop (without using save for web or export which may strip out other metadata) or Bridge, there should be an easy way to remove this unwanted metadata without touching any other metadata.
These commands are from the Mac, on Windows simply change the single straight quote/foot mark ' to straight double quote/inch marks " with the correct platform specific path to the file or top level folder.
I belatedly realised the obvious and setup a Bridge search/smart collection and found that I too (unknowingly) had my own fair share of these potentially bloated files (using the all metadata, photoshop:DocumentAncestors) find criteria.
When using Photoshop, I get files on the system drive that start with Photoshop Temp then a string of numbers. I'd rather not have PS putting these on the SSD. How do I specify where PS will put them? It appears NOT to be the scratch disk since that's set to a different drive. It appears not to be an environment variable since I don't appear to have ANYTHING that points to c:\. I read a number of posts on the Internet that ask this question, but didn't see anything that specified how to move these things.
I have my scratch disk set to the "q:" drive, which is definitely NOT the "c:" drive where the O/S and applications are, and I have photoshop temp files getting put on the scratch disk AND on the C: drive...
Thus, my question. So, if the temp files are still getting put on a disk that is NOT specified as a scratch disk, how DO I change where PS puts ALL the temp files? The ones on the scratch disk are large,
Have the same problem. I changed my scratch disk location to not C. Changed my temporary files in Windows in fact from C drive to a seperate drive even, out of desperation. When rendering in After Effects an animated version of my Photoshop layers, it is creating a gigantic file on C regardless - where there is no room for such a temporary file. I've never encountered this issue before rendering things in the same way previously, and I'm stumped out of my mind. Did you end up figuring this out by any chance, Dave, or anyone else? I need ALL temporary files created by After Effects, Photoshop, etc, to not be on my C drive.
This is my C: drive. Click on the large colour blocks, and the top section tells you what they are. You can see I have >7Gb in my recycle bin. The large green block is Windows Page File, and the red block towards the top right is iTunes back up of my phone.
Look for orphaned Photoshop Temp files in the root directory of any drives you have used as scratch space. If they don't have todays date on, delete them. Note that is different with things like cache, and preview files.
Ok, wow. Fantastic. WinDirStat is a great starting point for me. I have relocated cache locations for MOST of my adobe applications, but not all - I will do that next. But first, I'm going to have some fun with WinDirStat and then look at your other suggetions from there. Thank you.
Hello! The last few days, photoshop won't open any type of file. I have uninstalled and reinstalled several times and tried difference workspaces. I tried exporting to photoshop from lighroom, opening directly from photoshop, dragging files to ps, and right clicking images and selecting open with ps. Please help!
I have checked to make sure I have the current update for both photoshop and windows, and all drivers. I am running windows 10 with photoshop cc 2017. I followed the troubleshooting page you gave, and no luck so far.
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