Intranet Design Annual 2012 Pdf
Donnell Simon
Summary: Winners of the 2023 Intranet Design Annual span 5 countries and 6 industries. Average team sizes were larger this year compared to those of years past, while collaboration with external agencies played a significant role in executing successful intranet redesigns.
Three winning intranets are from technology companies: Infosys Limited, iRobot, and ServiceNow. Technology is historically the third most-winning industry, with 32 winners (15%). Infosys Limited won its second Intranet Design Annual award in 2023, having won previously in 2007.
This year, teams took between 6 and 45 months to create their winning designs. The average duration was 25 months (standard deviation = 12.3 months), which is similar to the averages from recent years.
From 2004 to 2013, the median time to create a winning intranet was 35 months (or 2.9 years); from 2014 to 2023, the median creation time dropped to 18 months (1.5 years). This means that over the last decade, delivery timelines have dropped by almost one and a half years.
AbbVie collaborated with Digital Workplace Group (DWG) to leverage their expertise and insights on visual and UI design. AbbVie then collaborated with their internal user experience team and Unily to develop the information architecture from card sorting and usability studies.
iRobot worked with Unily, who facilitated discovery calls between iRobot's design team and other companies already using the Unily platform. This service helped iRobot collect early feedback and generate ideas. Similarly, ServiceNow worked with Edelman to facilitate a stakeholder workshop to gather early inputs for the intranet redesign.
Intranet teams commonly used consultancies and external agencies for technical guidance and intranet development. For example, Unily provided AbbVie with onboarding guidance and technical advice on SharePoint and O365 integration. Unily also helped AbbVie with user profile syncing, the use of mail servers for notifications, and Azure hosting.
Żabka Polska collaborated with Workai, who handled deployment and onboarding along with custom feature design and development. Workai also provided platform support on both the business and technical levels.
Anna Kaley is a Senior User Experience Specialist with Nielsen Norman Group. Prior to joining NN/g, Anna worked for more than 10 years in user experience architecture and digital strategy. She conducted complex user research, service, and experience design for healthcare, agriculture, finance, tourism, retail, and engineering clients.
The Intranet Design Annual features the 10 best intranets of 2023. This 483-page report includes detailed case studies and 176 full-color intranet screenshots. Get advice and approaches from this year's winners to:
Case studies include stories from teams, research methods, redesign timelines, annotated screenshots, technologies used, and more. The winning intranets were chosen through an expert review of submissions from around the world and best practices for user-centered design.
The NN/g team is taking time to research and understand our audiences' intranet needs to continue providing actionable insights.
As a result, we will not be selecting the top 10 intranets of 2024 or releasing the Intranet Design Annual Report next year.
Nielsen Norman Group is proud to recognize the 10 winners of our 2022 Intranet Design Annual. We had many excellent entries this year and invite you to meet the teams behind the top 10 intranets of 2022.
InfyMe has been recognized for its AI-led experiences, personalization, robust search capabilities, scalable design system, and extensive app ecosystem while maintaining consistency, reliability, and scalability. The Nielsen Norman Group's Intranet Design Annual Award identifies exceptional intranet platforms for usability, engagement, and user-friendliness through a rigorous four-step review process. The criteria covers content, visual design, navigation, search functionality, personalization, information delivery, AI integration, social and collaboration features, mobile compatibility, accessibility, inclusivity, and research application.
Four intranet solutions built on Unily's employee experience platform have been selected by the Nielsen Norman Group as the world's best intranets of 2021. Johnson & Johnson, Baker Hughes, Cathay Pacific, and Commonwealth Care Alliance have all been recognized by the global UX institute for delivering world-class digital employee experiences.
Unily has enjoyed unprecedented success Nielsen Norman Group Intranet Design Awards this year, with four customers selected as the best intranets of 2021. Johnson & Johnson, Baker Hughes, Cathay Pacific, and Commonwealth Care Alliance have all been recognized for best-in-class employee experience platform solutions designed with Unily.
The Nielsen Norman Group (NN/g) design annual is highly regarded as the most notable showcase of intranet designs, providing prospective buyers with yearly insights into intranet design innovation. The winning intranets are chosen by UX experts from an anonymized list of entries and are selected based upon design and usability measures.
Engaging employees and enhancing employee experience has become a key business priority for enterprises coming out of the pandemic. As we become more reliant on enterprise technology to deliver those experiences to employees, the design and UX of the systems we deploy is more significant.
"To see four more clients recognized for delivering exceptional employee experiences with Unily confirms that our commitment to designing a platform with UX at the core has been worthwhile. The digital experiences we give our employees have never been more important, and to see our product helping enterprises to keep employees engaged and connected in challenging times is a proud moment."
Baker Hughes is a global energy technology company. The Baker Hughes intranet, known as My Baker Hughes, was launched in April 2020 amid the beginnings of the global pandemic. The challenge forced Baker Hughes to pivot and build an intranet that supported an unprecedented work environment in a historic market downturn. An increasing number of employees were working from home, facing challenging situations, and seeking information on how Baker Hughes was managing as the pandemic was reshaping our world. The success of an intranet is ultimately based on employee adoption rate and usage. During the first 24 hours post-launch, Baker Hughes saw over ten times the average visits of its previous intranet.
"Our new intranet, My.BakerHughes.com, has revolutionized the way we communicate with our employees. Our employees now have a central communications hub where they can learn about our company, access resources, and collaborate with their colleagues. It has provided a world-class experience that enables us to build our culture and drive change."
"The introduction of Unily has transformed the way we connect with and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with previously hard-to-reach employees. With personalized and interesting content, alerts, and notifications, it has become a platform from which we host all of our key business apps and tools in one place. It has provided a brand-enhancing addition to our employee experience and become the primary vehicle for all internal communications."
Built on a passion for flight and a commitment to achieving the unthinkable, Cathay Pacific has secured its status as a leading airline for more than 75 years. To connect its workforce of 26k+ employees who are mobile by design, Cathay Pacific launched a redesigned employee experience platform that has earned a spot among Nielsen Norman Group's best intranets.
Commonwealth Care Alliance (CCA) is the not-for-profit, community-based healthcare organization whose mission is to improve the health and well-being of people with significant needs by innovating, coordinating, and providing the highest quality, individualized care. Its Unily intranet was developed and implemented as an accessible, intuitive solution to boost employee engagement, foster collaboration, and communication, and increase productivity and efficiency. CCA launched the intranet in early 2020, and it proved to be especially valuable to its entire workforce during the COVID-19 pandemic.
Having received ten Neislen Norman Group awards for best intranet design in ten years, Unily has developed a reputation for delivering employee intranet software solutions that workforces love. So what is our winning formula?
"Our goal has always been to create an agile platform that can be easily adapted to solve core employee experience challenges. To do this, we take time to consult our customers and review consumer trends to ensure that our product continues to evolve to meet the needs and expectations of employees. The release of our major updates like our Feature Store has made way for the level of configuration you see in the designs selected by the Nielsen Norman Group this year."
MyELC is a cutting-edge employee experience platform that connects a diverse workforce of retail, supply chain, in-field, manufacturing and corporate employees. The platform is designed to bring employees together in a shared space while still delivering a highly personalized view of news, services and information to each employee.
"What Estée Lauder Companies have achieved with MyELC is an outstanding showcase of what can be accomplished when you combine a world-class product with the creativity and prestige of a world-class brand. It's great to see Unily platforms consistently recognized in the Nielsen Norman design annuals."
At Unily, we find that intranets are typically deployed within 3 months, stretching to 6 and 9 months for some of our largest customers (up to 140,000 employees) who require a large content migration effort.
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