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Ilario Grijalva

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Aug 2, 2024, 10:57:40 AM8/2/24

to dianesbacar

Hi and welcome to the community. I am a community member and not tech savvy. Posting an older topic that may help you troubleshoot. In this instance, custom extensions were the problem. If you use extensions, you could try disabling them and seeing if you experience the same problem or you can create a new test profile to see if the problem occurs in a new profile.

If extensions are not your problem, can you please provide your Brave and OS version found at brave://version. And have you tried to see if the problem still occurs in Brave Beta and/or Nightly? Support staff do not work weekends usually and they will most likely need the additional information to help troubleshoot.

Enabling the Media Router component allows the browser to cast content in the browser from your device to a separate receiver with an attached Chromecast stick, or a device with Chromecast functionality built in. Note that installation of this component is also proxied through Brave servers, removing some identifiable information like IP addresses.

This is a lot to test. Basically throwing the kitchen sink at you and probably have still forgotten to include other information that may apply. Maybe another community member or support staff will drop by and provide more on point, or additional, information that can help solve your problem!

I just plugged mine in for the second time and nothing. Doesn't work at all. The light is on but nothing shows up on the screen. Yes, I checked the HDMI connections, which works fine for my Roku; yes, I restarted it; yes, I did the test thing. But I guess I'm not gonna be able to use it, or Peacock.

Yes i agree. I guess they are giving it away because it does not work and they don't won't to offer support. There are a lof people here with the same problem and no response so i guess they don't monitor the forums. Perhaps some nice customer will figure this out and help us since comcast does not want seem to have the resources. I have the same problem.

I'd like to help resolve the Netfllix app launch issues you're experiencing. We'll start examining your account. Could you please send me a private message (including First Name, Last Name and Account Number) so I can connect with you as we trouble-shoot and may need to request/pass along account-specific information? Please also send along any other details on what you're seeing on-screen when this problem occurs. Thank you.

Can you describe here what you have a question about or what you're looking for information on? Once you share that, myself, or a fellow user or one of our Care colleagues can weigh in. As a general guideline, we like to keep the conversation in the public Community Forum -- unless a private exchange is needed (e.g., if account details might help investigate an issue), and in which case an Official Employee will let you know. Thank you!

I just got the Flex streaming box and set it up today only to discover that Netlix wouldn't load. It wouldn't even take me to the sign in screen, just closed after a few seconds and took me back to the Flex home screen. I used the chat option on the Xfinity mobile app and approximately an hour and a half later I am now watching Netflix. There is a solution, they just make you work for it. The reps name was Zoher, he was the 2nd person I spoke with but he was able to fix the issue.

I understand that you're experiencing issues with Dolby Atmos not working on the Netflix app of your LG OLED TV, while it does work on the Amazon Prime app. Here are a few suggestions to help troubleshoot the problem:

1. Check Netflix app settings: Within the Netflix app on your LG TV, ensure that the audio settings are configured correctly. Look for any options related to audio output or audio formats and make sure that Dolby Atmos is enabled if available.

2. Verify Netflix plan and content: Ensure that you have a Netflix plan that supports Dolby Atmos and that you are trying to play content that is available in Dolby Atmos. Not all titles on Netflix support Dolby Atmos, so it's important to choose content that specifically mentions Dolby Atmos in its description.

3. Update TV firmware: Make sure that your LG TV has the latest firmware installed. Check for any available firmware updates through the TV's settings menu or by visiting LG's support website. Keeping your TV firmware up to date can address compatibility issues and improve performance.

4. Reset TV audio settings: Try resetting the audio settings on your LG TV to their default values. This can be done through the TV's settings menu. After resetting, configure the audio settings again and test Dolby Atmos playback on the Netflix app.

5. Contact LG support: If the issue persists after trying the above steps, it's recommended to contact LG customer support for further assistance. They can provide specific troubleshooting steps based on your TV model and help resolve any software or compatibility issues related to Dolby Atmos on the Netflix app.

When reaching out to LG support, provide them with detailed information about your TV model, firmware version, and the steps you've already taken to troubleshoot the issue. This will help them assist you more effectively.

Please note that some LG TV models may have specific limitations or requirements for Dolby Atmos playback, so it's best to consult the user manual or contact LG support for accurate information regarding your specific TV model.

For anyone else with the problem you have to be on a laptop browser, not the TV app or a phone, click a use icon > account > the user icon again under PROFILE & PARENTAL CONTROLS > playback setting (eighth option down) and select HIGH.

Hi guys. The Microsoft Edge is my favorite browser of all times, really, but not when I try to watch netflix or other video streaming services, it always breaks, I have no ideia what to do anymore. Always when I try to play something there's an error and then I need to reload over and over again, sometimes even when I just play the video it stop working when I try to play again. Help me to keep using this best browser that I've ever seen.

I've ever tried to disable hardware acceleration, enable DRM content, install Microsoft Silverlight and a lot of other things, but I didn't get to watch so far without an error I keep receiving these error codes: D7356-7701 and others related. Is there's still something that can be done to really fix theses erros or I just have to be patient and wait for news versions of the browser?

I read about redirect of port 80 and 443 for incomming connection, but that's not my case. First, i have a webserver running on my home and port 80 and 443 are redirected to this server (internal IP different from Smart TV). Second, I tried to redirect port 80 and 443 to my internal TV address; stil not working.

Before this, I had a simple Wireless router doing routing on my home and everything was working fine, including Netflix. Also, in my smart TV, I CAN access and brownse Netflix. Te problem is when I try to start streaming....they sai that is not possible to play, to check latter. If I switch to my old router (wireless TPLink router), everything start to work.

Why don't you run a wireshark now?

The TV should be able to access the internet like every other host, using Netflix should not need port translations inbound or outbound. The TV will try to connect to one of Netflix's Public IP addresses and will then start a stream on a Port which I believe it 80 or 443.

2) I've conected my old router as a main router and disconnected cisco. Opened TV and Netflix. Start streaming a serie. Stop streaming, but keep netflix opened. Disconnect old router and connect Cisco again, as main router (keeping both same IP, but only one 'on' at same time). Start streaming and works.

So, looks like my TV isn't reaching DNS for streaming netflix.....also, when I open "Samsung Apps", I can't see icons.....everything works, except load of 'icon' for applications. In the old router, this doesn't ocour, all is fine. I alread tried to change DNS on my TV to: my cisco router (has DNS server relay configured); my local DNS server; my ISP DNS server; google DNS server (8.8.8.8); In all cases, TV Network status report that everything is ok and TV CAN reach internet, but still the same problem with Samsung Apps and Netflix streaming. The strange thing is that netflix open, get titles, my account info, etc etc......just streaming doesn't work!

From everything I have read you need to port forward 80 and 443 but then you say you tried that and in addition with your test of disconnecting old router and putting Cisco in it's place it carried on streaming so perhaps not.

I got T-Mobile 5G Home Internet today and after setting it up, Netflix app in not working on any of my devices., but other apps work file. Netflix works fine with my Cellular connection on my phone. I have the Nokia Gateway.

TMobile Is Internet is just unreliable for If you work from home stay clear of TMobile. No one can even give a reasonable time frame on when the disruption will be fixed. In other words calling their Customer Service is useless.

Putting aside the above rhetoric, I had the same problem for the last few days. I subscribe to Netflix as a service outside of T-Mobile. For the last few days, it would load but couldn't stream content or even populate the graphics on the site. It happened right after the Apple TV OS was upgraded to the latest version.

I tried all the obvious solutions, including rebooting Apple TV, my Arcadyan KVD21 5G gateway, and uninstalling and reinstalling the Netflix app. Nothing worked, and the problem was across all my devices, including Apple TV, iPhone, and MacBook Pro.

Suddenly, this morning, everything is working correctly. I'm convinced that the problem was with T-Mobile, and whatever it was, it has resolved itself. If you're still having issues, I'd call Tech Support. I've found them knowledgeable and helpful in resolving these issues. They can reach the tower and tweak settings to your gateway.