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Watch our Verizon Smart Family overview video. For help signing in to the Smart Family app, visit our Troubleshooting information.
*The Verizon Smart Family account can be used to manage all compatible devices on the same Verizon mobile account.
Your Verizon Smart Family account can be used to manage all compatible devices on the same Verizon mobile account.
*iPads aren't currently supported. Tablets must have a line on your Verizon mobile account to be managed.
**Most features require that the Verizon Smart Family Companion app is installed on the child's device.
Note: If you or your children don't have Android or iPhone, you may still be able to use Verizon Smart Family with limited access to functions. Many functions require the Android or iPhone app to work properly.
To check your eligibility, go to the Services & Perks page in My Verizon. If Verizon Smart Family is listed there, you can sign up for it.
*Business and prepaid accounts aren't eligible.
If you're subscribed to Verizon Smart Family Premium, your child gets a notification every month that their location is being shared with the parent and other account members designated by the parent.
They'll also get notifications when they're near or have reached the data, call and text limits set by the parent.
If Web & App Activity is enabled on the child line, your child will also get a notification every month that their web and app activity is being shared with the parents on the account.
These notifications are legally required and can't be turned off. For Verizon connected Android tablets, ensure that Smart Family notifications are enabled in your device settings.
All calls made from your child's line to 911 or 988 are allowed regardless of any call restrictions on the line.
Note: Dialing 911 lifts all call restrictions from your child's line. You can turn the restrictions back on from the Verizon Smart Family app or they will be reset after 4 hours have passed.
The primary parent / Account Owner can unsubscribe from Verizon Smart Family through the Services & Perks page in My Verizon.
Get step-by-step instructions on our Verizon Smart Family - Remove Service via website page.
Note: With the Just Kids* plan, you can't unsubscribe or downgrade from Verizon Smart Family Premium because it's included as part of the plan. To make changes to your subscription, you must change your plan in My Verizon.
If the Verizon Smart Family Companion app isn't paired, a message displays: "Not active. Pair this phone from the Verizon Smart Family parent app for content filters and improved location accuracy."
Yes, with Verizon Smart Family Premium, you can share your location with other parent lines or all family members on the Verizon Smart Family account.
You can turn location sharing on and off by selecting More > Profile Management in the Verizon Smart Family app. By default, your location sharing preferences will be set to Not shared.
To manage your account, open the Smart Family app.
For step-by-step instructions, refer to our How to Use Verizon Smart Family page. You can also watch our How to use Verizon Smart Family video.
Yes, you can assign roles to other lines on your account, including another parent device role in My Verizon by visiting our Verizon Smart Family - Add, Edit or Remove Parent /Child Roles page.
All Account Owners and Account Managers can be assigned a parent role, and Account Members can only be assigned a child role.
To change a family member's role in Verizon Smart Family, you'll first need to change their account role in My Verizon.
Yes. If you change the phone number of your parent device, your Verizon Smart Family account will be suspended. You'll need to re-subscribe to the service and set up all of your controls again.
If your child changes their phone number, all of their controls will need to be reset.
If the child changes their device, you'll need to pair the Verizon Smart Family Companion app on your child's new device.
No, Verizon Smart Family doesn't let you view the content of your child's texts. You can't view the pictures and videos on your child's phone, or access the content of third-party messaging apps.
Note:
You can also tap View more to see an hour-by-hour Screentime chart.
Learn more about Screentime by visiting our Verizon Smart Family - View Screentime page.
Screentime may not be available for all apps and may not reflect the actual time spent on the device or certain apps.
Web & App Activity provides a graph that shows:
Learn more about viewing Web & App Activity by visiting our Verizon Smart Family - View Activity page.
Note: Child lines receive a periodic text message (or push notification on Verizon connected Android tablets) telling them that their web and app activity is being monitored. Parents should ensure that Smart Family Notifications are enabled in the device settings for Android tablets.
When you're in the Web & app activity section of Verizon Smart Family, you can tap Details to see a relative representation of how much time your child has spent on an individual app.
Note: Web & app activity may not be available for all apps and may not reflect the actual time spent on the device or certain apps.
All online activity will be available in the Web & app Activity view, including while your child is on Wi-Fi.
However, we aren't able to show your child's usage of apps that don't use internet services and run offline.
When setting up the Verizon Smart Family Companion app on your child's phone, you let us establish a VPN profile on that phone through which all internet-related activity passes. We use the VPN connection to provide you with these Verizon Smart Family features:
Note: With the Just Kid's plan, you can only limit data with time restrictions. Restricting calling and texting to trusted contacts only is already in place and can't be changed.
*For Verizon connected Android tablets, only data and Wi-Fi restrictions apply.
Even if you set call and text restrictions through Verizon Smart Family, your child can download and use OTT apps or smartphone features that don't go through the Verizon mobile network. These apps and features can let your child call or message people who aren't trusted contacts.
To prevent use of these apps and features, you can:
You can set up content filters to block all websites and apps in a variety of content categories.
You can also manually block and allow websites in the content filters section of the Verizon Smart Family app.
You can't block an app manually. However, on the Verizon Smart Family app's content filter screen, you can report an app that should be blocked. We take these reports into consideration for possible future Smart Family updates.
You may also enter the URL of any online entity featuring content you don't wish for your child to view. Doing so will also block this content from any related apps.
When Verizon Smart Family's content filters conflict with your router's content filters, your router's content filters will be given priority.
If you would like to use Verizon Smart Family's content filters instead, you'll need to disable your router's content filters.
A lower score suggests frequent risky driving behaviors.
Each trip is scored and an overall driver score is presented. The overall score only includes trips where the child was a driver over the past 7 days.
Trusted contacts are people you want your child to be able to call and text at all times. Your child will even be able to communicate with their trusted contacts during time restrictions and after their usage limits have been reached (which could result in overage charges depending on your child's plan). You can trust up to 20 contacts.
Trusted contacts can include any of the following:
To block specific phone numbers or contacts, enter the phone number as a blocked contact.
Note: You can't block 911, numbers that are within your own Verizon account, or numbers currently added to the trusted contacts list.
If you have the Just Kids plan:
If you don't have the Verizon Smart Family Companion app installed and paired on the child's phone, you'll receive the location of their phone from the mobile network. Location accuracy may be approximate and can vary up to a few miles.
If the Verizon Smart Family Companion app is installed on your child's phone and paired with your phone, you'll get:
Note: Verizon connected Android tablets must be paired with the Verizon Smart Family Companion app and Verizon Smart Family notifications enabled in device settings in order to display the location of the device.
If your child's device is paired with the Verizon Smart Family Companion app, the location results will indicate a street address and approximately how many yards away the device is from that location.
However, location accuracy depends on a number of factors, including but not limited to:
Verizon Smart Family is designed to be used within Verizon coverage areas in the continental US and Hawaii. Some features may be unavailable outside of this service area.
However, if your child's device is paired with the Verizon Smart Family Companion app and is connected to Wi-Fi when it's outside the Verizon network or roaming internationally, you'll be able to see the device's location.
Data usage may apply when roaming.
If a child can't be located, the child's device may be off or the phone's GPS functionality is deactivated.
If the phone can't be located for an extended period of time, check the child's device settings to ensure:
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Apple, Apple CarPlay, iPad, Apple App Store, iPhone and iMessage are registered trademarks of Apple Inc.
iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.