Urgent - Webhook issues

[Lee Macc]

I'm running a basic chatbot that uses webhooks to complete part of the conversation. In some instances, the webhook works fine but in the majority of cases the webhook fails to respond with a No matched intent

  "webhookPayload": {},

  "intentDetectionConfidence": 0,

  "action": "",

  "webhookSource": "",

  "parameters": {},

  "webhookStatus": {

    "webhookUsed": false

Any help would be appreciated ... also I'm not a techie

[Mizar Contasti]

Seems that you don't have any fallback intent. You can put a fallback intent to handle when a user say something that the bot cant understand.

[Odejinmi Samuel]

Hi Mizar,

Kindly check the time taken for your server to return a response.

Regards.

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