Dialogflow with Google Sites

[alexandre berbille]

Hello,

We are creating a Documentation center for our engineer school with Google Sites.

We want to use dialogflow in order to found some pages of the wiki with some questions to the bot, like :

User : "I don't know to use the WePresent soft"

Bot : "Ok, this is the school documentation about WePresent"

-> Possibility to open the documentation with a button or something else.

The documentation is a page of the Google Site or a document(pdf) upload to the page. I don't understand how I could do this, if it's possible.

I dont want to improve knowledge database with our documentation (because it's a french school and we use the FR language, so we can't access to this beta fonctionnality)

I just want to permit to the bot to have acces to my GSite pages titles or something like this to found the document/page.

We use classic version of Google Sites (because better for our WIKI than the new version).

Sorry for my bad english ^^'

Thank you for reading.

[Samar Amara]

If I understand well your use case, you want to use Dialogflow to get what the user is asking for (example: tool, subject..ect), then use that to fetch a related Document from your Google site?

What do you mean by “I don't want to improve knowledge database with our documentation ” ?

I suppose when you should start by training an agent that identify the key words that your documents are about [1][2] (this should be your entities ) then you connect the agent to your service (example Webhook) to get the link to your document.

The difficult question is once you know what the user want, how do you search for the related documents? Can you provide more detail on how your document are sorted ? do you have a database that holds information on each document?

You may want to check this third party example [2] even though it's not exactly your use case, but it shows how to use a Webhook.

[1]: https://medium.com/swlh/how-to-build-a-chatbot-with-dialog-flow-chapter-1-introduction-ab880c3428b5

[2]: https://cloud.google.com/dialogflow/docs/quick/build-agent

[2]: https://www.youtube.com/watch?v=uZrolwP5NyM