Integration WhatsApp Twilio and DialogFlow (GoogleCloud)

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Fox C

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Mar 21, 2022, 12:40:52 PM3/21/22
to Dialogflow Essentials Edition users
could you help me?

I am trying to do the integration of dialogflow from GoogleCloud with twilio to work with WhatsApp. What I want is to send WhatsApp texts or audios and use these texts or audios with a chatbot in dialogflow. However, it seems to not be working because when I send a message through WhatsApp I get answers that are not set up not even in the default fallback intent, which I have changed.

For example, the chatbot gives wrong answers, like:

• Hi! How are you doing?

• I didn’t get that. Can you say it again?

• Can you say that again?

• Hi there!

• Greetings!

My settings in DialogFlow: settings

Mohammad I (Cloud Platform Support)

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Mar 22, 2022, 9:41:20 AM3/22/22
to Dialogflow Essentials Edition users
Dialogflow has deprecated the standard integration with Twilio and a few other platforms so users are to use this open-source integration to integrate their Dialogflow with Twilio and Whatsapp here. Please follow the instructions at the GitHub repository to continue using these integrations. You can also find another step by step instructions here by a third party. 

In case the above workarounds does not resolve the issue and there are any technical issues or you would like to request any feature regarding Google Cloud Platform you can report it at the Public Issues by selecting the right component here. If you need to select any project specific information please select the private component of the Public Issue so that the information is not visible to the public. After that a Google Cloud Platform support agent would assist you. 

Beside, I have noticed that you have already created a StackOverflow thread

Please also note that Google Groups forum is meant for general discussion of the platform, not specific technical issues. You can find more info about Community Support Overview on Google Groups here.

I can see that you have shared your project  specific and sensitive information here publicly. Please refrain from doing it in the future as it may be harmful to you. 

Mohammad I (Cloud Platform Support)

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Mar 22, 2022, 9:45:55 AM3/22/22
to Dialogflow Essentials Edition users
This YouTube video also provides a tutorial on integration Dialogflow with Twilio using Open Source Integration. 
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