Facebook custom payload stripped in Dialogflow

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Derek Whitten

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Jun 13, 2021, 9:44:26 AM6/13/21
to Dialogflow Essentials Edition users
Hi everyone,

Hoping someone can provide some guidance here.  I have a fulfillment webhook in place which is preparing responses to send back to Facebook Messenger.

Text and images work fine, but I'm having trouble with audio files.

This is what my server outputs:
server-log.jpg

And this is what I see in the raw interaction log for Dialogflow. For some reason the cusotm payload is missing:
raw-interaction-log.jpg

Does anyone know what might be causing this?

Mohammad I (Cloud Platform Support)

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Jun 14, 2021, 7:37:10 PM6/14/21
to Dialogflow Essentials Edition users
Hello, 

To investigate the issue further it requires investigating your Project ID and possibly reproduction which is beyond the scope of Google Groups.

Please also note that Google Groups forum is meant for general discussion of the platform, not specific technical issues. You can find more info about Community Support Overview on Google Groups here.

In case there are any technical issues or you would like to request any feature regarding Google Cloud Platform you can report it at the Public Issues by selecting the right component here. If you need to select any project specific information please select the private component of the Public Issue so that the information is not visible to the public. After that a Google Cloud Platform support agent would assist you. 

In case If you have any technical queries or think your issue is related to code, you can post at the Stack Overflow or Server Fault and a community of developers will assist you.


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