Dialogflow multiple language support question

[KJ Wu]

Hi 

A customer is testing the Dialogflow's multiple language support capability. There are two questions below and need further direction:

1. ​How to switch multiple language in an agent

For example, in Facebook messenger integration, if the agent has two root languages, ex. en and zh-tw, how does the messenger know which language it calls?

2. In one root language, how to handle the response in different languages?

For example, in root language en, if the question is asking about date, the user can reply "next Monday" in English. The system date will capture the actual date. However, if the client replies "next Monday in zh-tw", is it possible the system date can also capture it?

We did a test, in this scenario, the agent would not be able to capture it.

Thanks,

KJ

[Lukasz Bieniasz-Krzywiec]

+Dialogflow Support 

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[Félix DeBlois-Beaucage]

Hello KJ,

Did you get any answer or follow-up on this? I'm facing the same problem: the agent can't recognize intents in another language than the default one for messages coming from Facebook.

Thanks for your help,

Félix

[Ali At Tayeb]

Hey,

I found other reporting of the Facebook bot only functioning on the default language suggesting that it does not currently support the multilingual feature. That being said, I opened a feature request on your behalf to have this functionality added. 

I would suggest starring the issue to upvote and subscribe to future updates regarding this feature. 

[Marek Bundzel]

Hello,

I have resolved my issue. It was a simple mismatch of accounts for dialogflow and for google cloud. I was not even sure if I succeded to post in this gorup because I was constantly getting "server error" response.

Thank you,

Marek

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