Dialogflow Facebook messenger : Transfer to a live agent

[Lou Y]

Hello, is that possible to transfer to a live agent when we are present, and reactive the bot when we are away from keyboard?

Thanks to all :)

[Olusayo Akinlaja]

Hello, 

I understand you Integrated Dialogflow Chatbot with Facebook Messenger and you are wondering if it is possible to ensure Human takeover from a Live Agent. Please let me know if my understanding is wrong. If not, I believe the same concern is addressed in this Stackoverflow link[0]. 

So, I believe with the Human agent handover protocol[1] you should be able to implement your intention

[0]https://stackoverflow.com/questions/59454158/dialogflow-human-takeover

[1]https://developers.facebook.com/docs/messenger-platform/handover-protocol