Default voice (standard or wavenet) for ES and CX.

[David Macias]

In the agent settings under Speech you set your voice to "Automatic", but I can't find any information on what voice will this fall under. Specifically if this will use standard or wavenet voices as the pricing is completely different between the two. Anyone know?

Thank you!

[Monica (Google Cloud Platform)]

For the Dialogflow ES version you can test your agent and see what language is picked up (it's similar to the Action on Google process) taking into account its particular configuration (language & gender). In the Speech agent's settings you can listen in EXPERIMENT WITH DIFFERENT VOICE SETTINGS the Automatic voice and compare it with the ones (standard & wavenet) that are available. 

For the Dialogflow CX version, the voice synthesis relies on the Integration and you'll need to check what options are available for each integration depending on their supported voices. 

[David Macias]

Monica,

I appreciate you taking a swing at this question, but I am afraid I still don't understand. My agent has the voice set as "Automatic". What voice is it actually using when it's automatic? I understand setting to a specific voice which then removes this question, but by default Automatic is selected.

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[Monica (Google Cloud Platform)]

Hello,
Since the Automatic is specific to your agent's configuration (language & gender), you need to see what voice was picked up for your agent. You will need to check this by testing "EXPERIMENT WITH DIFFERENT VOICE SETTINGS" and see which Automatic voice is picked up by your agent, by comparing the resulted audio file for "Automatic" with the resulted audio files of when selecting the other available languages: standard & wavenet. 

[David Macias]

If my agent is set to Female and US English, does that mean that the default selected could be different from agent to agent even with the same gender and language selected?

Thank you for all your help, I really appreciate it.

[Sway (Cloud Support)]

No, if you select the exact same language (ex: US English) and gender (Female), the default selected voice will be the same. But if you chose a different language (Canada English) and the same gender (Female), then the default selected voice would change.

There's no glossary for the tone or type of voice that is selected by default, the only way to know is to test it out. So you should be able to retain consistency between projects and agents, given this information.

[Jyotsna Singh]

If we build a chatbot using dialogflow, which is customized for our requirements and aligns with our product ideation, can we apply for IP for our chatbot? 

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