USE IVR for start intents

[E]

Hi!

I create integration between Dialogflow and DialogFlow Phone Gateway.

How can I start intent by IVR. For example user click button "1" and intent start?

Thank you

[Riel Airen Ponce]

Currently, Dialogflow CX Phone Gateway does not support the DTMF (Dual-tone multi-frequency signaling) feature. You may check the Limitations section of our documentation for more information.

However, you can consider integrating your agent to our Telephony Partner integrations which support this feature. See the DTMF for Telephony Partner integrations section to implement the DTMF feature to your agent.

Here’s an example agent setup to achieve your use case.

1. Create a page that will handle the DTMF input.
2. In the Parameters section of the page, add a parameter that you can use later for your page’s condition route.
   • 
     
3. Still in the Parameters section, go to Advanced speech settings, enable DTMF, and set the max digits and finish digit accordingly.
   • 
     
4. Now, in the Routes section, add a condition to validate the parameter status and add your desired agent response.
   • 
     
5. You may now test the agent using DTMF input in Dialogflow Simulator to verify if the agent is working as expected. Here’s the result.
   • 
     
6. Once verified, integrate your agent with your chosen Telephony Partner integration.