Cannot trigger route groups' intents on parameter capturing page

[Akash Sunil Nirantar]

Hello,

I am developing a page that accepts various parameters. I have added route groups that contains FAQs regarding the parameters. But the route groups intent does not get triggered if the parameter value is present in a question.

For instance,

I want my bot to work like this:
Bot asks: What type of dwelling do you live in? (QR: House, Townhouse, apartment)
User asks: What is a house ? Can you explain me? (This should trigger the FAQ route group intent)
Bot says: [Explanation_meaning_of_house_townhouse_apartment]
Bot asks: What type of dwelling do you live in? (QR: House, Townhouse, apartment)

But instead it works like this:
Bot asks: What type of dwelling do you live in? (QR: House, Townhouse, apartment)
User asks: What is a house ? Can you explain me? 

[Bot captures house as the dwell-type parameter and goes ahead]
[Route group intent are not triggered at all]

But if my route group FAQ intent has an training phrase "Explain me" then I can say "Explain me" in the chat and triggers it. The problem is faced when user asks question where a parameter's value is present. For e.g. Can you explain me what is an apartment?

Let me know how to achieve this.

Cheers

[Kevin Tielve]

But do you have training phrases that includes question and parameter's values (eg: "Can you explain me what a house is?" or "What is a house?"). It is important to train the agent with the parameters that it will encounter from the users.

[Akash Sunil Nirantar]

Thanks Kevin for your reply!
Yes, I have such training phrases in my route groups.
Here's an image for reference.

In the parameter captured.png screenshot you can see after I asked the question it captured 'apartment' as parameter.

[Kevin Tielve]

Yes, it does capture the parameter, probably because the entity exists but from your training phrase screenshot, I don't see that you have added the entity to the specific words, otherwise "apartment" or "townhouse" would be highlighted in color (as I assume that they would both be part of the dwell-type parameter).

In your training phrases, when you select a word with the mouse, you should see a drop-down menu from which you can choose an entity from yours and the system's entities (see attached screenshots).

[Akash Sunil Nirantar]

Hello Kevin,

I tried your above step but still the issue exists. I think that is how the Dialogflow CX is developed.
Because I can face a similar issue:-

1. I have defined a page that captures all the params
2. I also have some intents and no-match default intent in the events
   
3. Nothing is triggered other than the params on the parameter capturing page
4. For e.g. I have an event no-match default  where if I send a message called "reset" it resets the conversation to default start flow. But this event only works on pages where I am not capturing any parameter.
5. In this scenario(while the conversation is on parameter capturing page) if I say "reset"  it again asks the question related to parameter and waits for the parameter to be fulfilled. Hence, it does not trigger the "reset" event.

[Ismail Holoubi]

Dialogflow CX uses State Handlers to control conversation paths. You can end/reset the current session by using the END_SESSION symbolic transition target. Once the END_SESSION transition target is invoked, it clears the current session and the next user input will restart the session at the start page of the Default Start Flow.