DialogFlow CX fulfilment webhook

[Software Developer Skills With Jana Bergant]

Hi,

I'm thrilled about the new DialogFlow CX release. 

I'm having trouble finding a resource for implementing a webhook call for fulfillment for the new DialogFlow CX. For the ES I was using this one: https://www.npmjs.com/package/dialogflow-fulfillment. 

I cannot find any resource for fulfillment implementation for node.js in the new CX implementation. 

 Could you point me in the right direction?

Kind regards,

Jana

[Svetlana Pastukhova]

Hi Jana, 

At this point, you need to write your own webhook code. Please check the following documentation:

• https://cloud.google.com/dialogflow/cx/docs/concept/webhook
• https://cloud.google.com/dialogflow/cx/docs/reference/rpc/google.cloud.dialogflow.cx.v3beta1#webhookrequest
• https://cloud.google.com/dialogflow/cx/docs/reference/rpc/google.cloud.dialogflow.cx.v3beta1#webhookresponse

[Allen Firstenberg]

Jana,

Dialogflow hasn't released a library for use with CX yet. There are some third party libraries that have at least initial support for CX (disclaimer - I'm the primary author for one of them - https://multivocal.info), but there are some issues with webhooks in CX in general that make some of the more sophisticated operations difficult.

You can also, of course, read the JSON that is sent (https://cloud.google.com/dialogflow/cx/docs/reference/rpc/google.cloud.dialogflow.cx.v3beta1#webhookrequest) and reply in the CX JSON format (https://cloud.google.com/dialogflow/cx/docs/reference/rpc/google.cloud.dialogflow.cx.v3beta1#webhookresponse). My experience with it so far is that this documentation is poor, however, and that you need to use camelCase instead of the snake_case that is documented.

Good luck!

Allen

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