Dialogflow CX integrated with Genesys Cloud Voicebot

[Wilfred Dee]

Hi Dialogflow CX users:  

I wonder if anyone else has seen this error on Dialogflow CX ?

I am able to Call the IVR and invoke the Google Dialogflow CX Bot actions in Genesys Cloud.  I also added correct locations value in the advanced configurations for the Google Dialogflow CX Integrations.

I hear the "Dialogflow" Default Start Page Introduction message that I customized.  Then it goes to Failure / Disconnects voice and I am back on Genesys call flow that I started from.

I am always getting error in:  google.cloud.dialogflow.v2beta1.Participants.StreamingAnalyzeContent

Any help on this would be appreciated.  I am very close to running the Virtual Agent end to end from the Genesys IVR.  

Thanks,

Wilfred Dee

[Abdelilah Fakkar]

Hi,

Can you please share the error message that you are getting ? note: please remove any PII.

thanks