I am trying out Bitdefender Antivirus Plus. I have downloaded the latest installer from the website but when I try to run it, it gets a little way in and detects my (non-bitdefender) firewall and wants me to uninstall this before allowing me to proceed with the BD Antivirus Plus installation.
Simply put, you can't install BD without first uninstalling your 3rd party firewall like COMODO, WFC etc. If it has a backup option, backup your firewall settings and rules, uninstall it, install BD AV Plus, then try reinstalling your firewall.
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I also think that the simple workaround in the scenario you have described would be to uninstall the firewall, install the antivirus and then reinstall the firewall. The message you received is common for all Bitdefender installations where other security solutions are present on the device. This happens not because of an uncooperative software, but it's just a necessary precautionary measure that will ensure the solution is properly installed and will work as expected. Otherwise, you may encounter functionality issues along the way. Having multiple security programs and features running at the same time may degrade performance and even prevent proper malware detection. In some cases, conflicts between them can also lead to high CPU usage.
Some Bitdefender solutions include a firewall to control incoming and outgoing network traffic. If available, you can configure the firewall settings according to your needs. You can find out more about the Bitdefender firewall by checking the article below:
thanks for your comment. I understand your (BD) desire to make life easier for yourselves and to put your product in the best possible environment to provide an excellent service and experience for your users.
However, from my perspective, you are asking me to break my existing and working system by removing my firewall so that I can install an AntiVirus ONLY product from yourselves (BD) that explicitly excludes Firewall functionality from it's feature list.
Anyway, I'm still waiting for some contact from the ticket raised - even if it is going to be a reiteration of the comments already received. I feel it only fair to give you (BD) every opportunity to allow me to test your Antivirus Plus software. If you can't, or won't, then so be it.
ALL bitdefender products use the same installer with the same pre-reqs of removing competing security software before going through a generic installation process. - Indeed, here are two support articles regarding the removal of other security solutions when installing Bitdefender:
This is how the Bitdefender installer was designed. I'm very curious if other antivirus providers have the same requirements in place or not. My assumption is that this happens with all of them. I still recommend to uninstall the firewall and reinstall it back once Bitdefender is successfully installed. This is the only workaround I can think of.
I downloaded the installer from my bitdefender central, ran the installation and it always stops, complaining about my Comodo firewall and forcing me to uninstall it. It was complaining about Malwarebytes too, although no resident part of it was running on my system, but I could uninstall that for the installation. I even tried to download an installer for bitdefender Antivirus free, with the same result.
There is no reason any Antivirus sw should tamper with a firewall, those are two different products and Comodo firewall was the reason I bought just antivirus, not Internet security or some of the higher security packages including firewall.
3, Bitdefender Antivirus Plus contains/installs a firewall, which is not part of my Antivirus Plus subscription and will throw me some ransom notes to pay additional $ for it, while making my computer very vulnerable if I don't
Bitdefender doesn't like any competition on a PC during an install, other than Windows default firewall. It wants to install cleanly, thus the notifications to uninstall a competing product and the reason why, on that notification.
What you would have to do is uninstall COMODO. Then, look for and delete any remnant COMODO files and folders in the usual places (you sound PC savvy), clean out the temp folder. Then from Central, install Bitdefender, let it run through its paces and confirm it installed properly. Run a quick scan. Then, you can install the COMODO firewall only. I installed it on a Windows 7 Pro desktop without any problems. I did not enable the Network configuration as I didn't want it possibly messing with my business home network, as I will be uninstalling it. Be sure un-check all the options on install, and to uninstall the COMODO bloatware as soon as you install it. i.e. the Dragon Browser and the Internet Security Essentials.
Bitdefender just plain works best on a clean Windows environment, without additional 3rd party security software that can possibly conflict with it, slow it down, or cause glitches. I would in no way, then try to install Malwarebytes (which you would have to do after a Bitdefender install) as with what your'e doing is already, is enough. Even at this point, Malwarebytes Free could be the straw that breaks the camel's back. Let Bitdefender do its job, as COMODO can be a bit intrusive enough on its own.
it seems I forgot to close this thread - I contacted Bitdefender and the guys were not able to give me a solution to pass/skip the firewall-removal enforcement during antivirus installation, so they refunded it, I stayed with Comodo fw and added their antivirus solution, so this is where the Bitdefender Antivirus story ends.
thank you, that is unfortunate, I have a reason to use Comodo firewall (far better than windows fw btw) and that's why I bought antivirus-only product and not a firewall-containing security solution. I have like 50 application rules active in Comodo, so uninstalling/reinstalling and loosing those is a no-go for me. The export/import function never worked for me for the fw rules in Comodo, and honestly, I don't see any reason to uninstall my firewall for just antivirus installation and even though what you write is probably correct, it confirmes my doubts about the quality of this product - so it works fine with Comodo firewall (as expected, since firewall is a totally different product), but still for whatever reason forces me to uninstall it during installation - with all the consequences. I'm kind of surprised bitdefender forces me to do this, we maintain many computers with Avast/Eset/Trendmicro antiviruses with 3rd party firewalls without any problem and one of the reasons to try bitdefender was to test it before possibly deploying it on client's computers after Avast dealer portal stopped working, but in seems the bitdefender experience will end before it has even started. Anyway, thank you for your big help
I understand your desire for the two separate components, an AV and COMODO Firewall, as that one does have an excellent reputation and history as a standalone firewall. In the past, I used to use AV+ with Zone Alarm, but now I just use Windows firewall on my home network, and Total Security on my portable notebook. That would be the other option, Total Security.
This is not just about my computer, we sometimes get IT guidelines with specific firewall solution from company HQ etc, antivirus forcing users to remove their firewall is just too risky & unreliable solution for me and more importantly, for my customers. And, well - I think a security company should be aware of the risks of forcing users to remove their firewall, and they should also know very well the difference between firewall and antivirus software, with those unlikely seriously affecting one another (as oposed to doubled AV or doubled firewall, which may cause serious issues), this does not make any sense to me and is not giving me much confidence.
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