Re: Customer Refused to Received for some Wrong parcel || 25A8A6WE19UGQP||23-08-2025

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Zinia Shabnam

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Aug 23, 2025, 7:49:36 AM8/23/25
to Shadesh Roy, Return Team, Taposh Ray, CONTROL & COMPLIANCE - REDX, Issue Resolution, IR Team, Md. Sarwar Hossain, Nawazul Sharif, sayma_...@shopup.org, 'Md. Ariful Islam Kabir' via Dhaka Metro RedX, Issue Resolution, Israt Jahan Nitu, REDX Control Tower Team, Lost & Damage and ITLD CT, Md Ferdous Ali, Nasir Uddin, Md. Sumon, Borhan Uddin, Aminul Haq, Rabbi TL Mirpur Hub RedX, robi rasel, Mahadee Hasan, Md. Rakonuzzaman, Md.Zillur Rahman, Md. Mizanur Rahman
Working on this issue, please do the process to return the parcel asap. 



On Sat, Aug 23, 2025 at 2:33 PM Shadesh Roy <shadesh...@gmail.com> wrote:
Dear Concern,
Hope you are doing well. I would like to inform you that we (Mirpur Hub) have received this parcel from  REDX Central Mother Hub . The delivery agent went to deliver this parcel. When the customer opened the parcel in front of the delivery agent,Then the customer saw this parcel and said that this is not the parcel he ordered.Then the customer returned his parcel. And Mirpur Hub will not take any responsibility for this parcel. I have shared the video of this parcel and parcel id.
Source hub : REDX Central Mother Hub 
Parcel ID: 25A8A6WE19UGQP
Bulk ID : meneg3xi-691dt_08-22
shop id - 501735
Shop Name : Daraz Bangladesh



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Thanks & Regards

REDX

Zinia Shabnam

Key Account Manager 

RED

Cell: +8801713481452

Email: zi...@shopup.org

Address: Level-4, SKS Tower, Mohakhali, Dhaka, Bangladesh. 

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