HIRING : Genesys & Oracle Cloud Developer (Remote)
Aditya Jain
Hi,
We have an exciting Genesys & Oracle Cloud Developer opportunity.
Please share your updated resume if you're interested.
Genesys & Oracle Cloud Developer (Remote)
Location: Remote
Contract : 12+ months
Client : To be disclosed
Key Responsibilities:
- Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
- Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
- Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
- Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
- Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
- Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
- Coordinate data synchronization between Oracle Service Cloud and other systems.
Must Have Skills:
- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
- 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
- Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments.
Required Skills:
- Solid understanding of customer service operations and CRM/contact center best practices.
Preferred Skills:
- Genesys and Oracle certifications.
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools.
- Understanding of customer experience analytics and reporting.
Thanks,
_______________________________________
Aditya Jain | New York Technology Partners
120 Wood Avenue S | Suite 504 | Iselin NJ 08830
Email: adity...@nytpcorp.com Direct: 201-975-0212 EXT: 482
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