Job Opportunity: SAP S/4HANA Service & Warranty Lead - Newark, CA - 3 Months (CTH)
Venu Goud
Job Title: SAP S/4HANA Service & Warranty Lead
Location: Newark, CA
Duration: 3 Months (CTH)
Send me the resumes to Venu.e...@infosharesystems.com
Job Description:
Claim adjudication
will be performed in SAP as the system of record. Lucid does not use SAP FSM or
SAP CEC.
The client plans to use Salesforce Field Service and Service Cloud as their
strategic front-end for their company-owned Service Centers (this is their
“DMS”).
For their global Importer and Authorized Repairer partners (similar to
dealers), they are building a Full Stack custom portal.
Lucid’s SAP S/4 HANA must integrate with both of the above to support
aftersales business processes via their middleware which is Workato.
The SAP S/4HANA Service & Warranty Lead will be responsible for designing,
leading, and delivering end-to-end service management and warranty solutions on
SAP S/4HANA for an automotive enterprise. This role acts as the functional
authority for After-Sales, Service Operations, and Warranty processes, working
closely with business stakeholders, SAP technical teams, and system integrators
to enable scalable, compliant, and customer-centric solutions.
The role is critical in supporting dealer networks, OEM warranty claims, recall
management, and service execution across vehicles, parts, and service
contracts.
Solution Leadership & Architecture
• Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned
with automotive best practices.
• Define target architecture leveraging:
o SAP S/4HANA Service (Embedded Service Management)
o SAP CS / SD Service scenarios
o SAP Warranty Management
o Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
• Drive fit-to-standard workshops and gap analysis with business stakeholders.
• Business Process Ownership
o Own and optimize After-Sales Service and Warranty processes, including:
§ Warranty claim
adjudication (dealer and third-party)
§ Vehicle and
parts warranty tracking
§ Labor
operation and failure code management
§ Goodwill and
recall campaign handling
§ Service order
processing and billing
o Align global and regional service processes while supporting localization
needs.
o Act as the primary functional lead and advisor for Service and Warranty
within S/4HANA programs.
o Partner with:
§ After-Sales
Operations
§ Quality and
Engineering
§ Finance and
Controlling
§ Dealer Network
and Business Transformation teams
o Translate business strategy into executable SAP designs and roadmaps.
o Lead functional configuration, design reviews, and solution validation across
program phases (Explore, Realize, Deploy).
o Ensure integration consistency across:
§ Vehicle Master
& VIN handling
§ Parts
logistics
§ Financial
settlement and accruals
o Support testing strategy (SIT/UAT), cutover planning, and production
readiness.
o Enforce SAP and automotive compliance standards.
o SAP & Functional Expertise
§ 10+ years of
SAP experience with strong leadership in Service and Warranty domains.
§ Hands-on
experience with:
§ SAP S/4HANA
Service or SAP CS
§ SAP Warranty
Management
§ Service
Orders, Notifications, and Settlement
§ Deep
understanding of automotive after-sales processes and dealer ecosystems.
§ Experience
leading large-scale SAP S/4HANA transformation programs.
§ Strong
communication and executive stakeholder management skills.
§ Ability to
mentor functional teams and influence design decisions across workstreams.
§ Experience
integrating S/4HANA with:
§ SAP FSM or
CRM/CEC
§ Dealer
Management Systems (DMS)
§ External
warranty or adjudication platforms
§ Working
knowledge of IDocs, APIs, and integration patterns.