Fwd: Ben Volkmer - Questpro

[John Ramette]

Hi all,

Got a call from Ben today and after a short discussion thought I would pass this job lead along for anyone who might be interested.

best to all,

John

Begin forwarded message:

From: Ben Volkmer <bvol...@questpro.com>

Subject: Ben Volkmer - Questpro

Date: November 7, 2013 at 2:10:05 PM CST

To: John Ramette <jrra...@verizon.net>

John,

 

Thanks for the time today!  Best of luck in your future ventures and don’t be a stranger.

 

Customer Service Operations Manager

50 total reports (8 direct), including:

Call center (inbound/service driven)

QA Group

Mail Room

Accounts Receivable

 

My client is a Dallas-based insurance carrier, experience in that arena is a plus but not required.  They are seeking someone with a 360-degree understanding of service operations in a business services environment (anything will work, prefer some sort of intangible, financial service driven company/product), who has built a call center operation previously, and who could walk in and do it again successfully.  Reports direct to CIO; this group has doubled revenue over the last eight years and needs someone interested in overseeing this for the long term.  Would love a degree but not a deal breaker, probably will pay $80-100K with plenty of room to grow, take on more.  Great position for someone who does not plan to leave Dallas.  Client is pretty central.

 

All the best,

 

BV

 

 

Ben Volkmer

Director of Client Services

17300 Preston Rd. Ste. 350

Dallas, TX 75252

972-960-1305 ext. 9923 – office

469-878-6333 – cell

www.questpro.com

www.q-temps.com

 

 

 

 

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