Team Manager needed

[John Ramette]

Hi All,

Hope all is well and everyone is off to a great start in 2014.

I have a need for a Team Manager for a call center for a Grapevine company.

The position would be overseeing two teams, one a technical support team, and the other a sales and service team.

Combined the teams have about 22-25 agents and are supported by two supervisors and a lead.

Total center size is 60 agents and leadership team members.

I need someone who has a strong technical aptitude and a strong sales drive, and has demonstrated experience in driving these kinds of teams and metrics successfully.

Salary is open, but I expect this position will pay around $45K plus incentive bonus.

This is better than an entry level type of position but is going to demand hands on management and agent development on a daily basis. I need someone who can really make it happen and deliver strong sales results.

The company is really strong and has been growing 10-15% year over year for the last 10 years. They just moved into a new building and the space is really nice.

If you know of anyone who fits these requirements please pass my contact information along to them and they can send me a resume directly.

Thanks, and again, hope all is well with everyone.

John Ramette
214-960-9967
jrra...@verizon.net

[John Ramette]

FYI - I need about 10 great generally entry level call center agents as well, starting at $13.00 an hour.

Q to all - What is the going rate for entry level agents?

Has anyone used an agency to help identify and recruit agents?

Thanks,

John

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[Joe and Cindy]

John -
Do you have any interest in PT/Retired but qualified agents?

[John Ramette]

Yes. I do want a few mid-day 4-5 hours M-F agents to meet our peak demand periods.

Sent from my iPhone

[Joe and Cindy]

John -
I was, formerly, part of this group in 2008 and 2009, but unsuccessful,
and eventually took my retirement.
I have a solid call-center background with CSC and more recently, Hilton
Worldwide Reservations from home.
I do not have the technical knowledge to be able to support a client,
but very solid customer service/sales experience.
Although retired, I would like to work 15-20 hours a week in a
progressive and exciting environment. Your hours might work perfect for me.
I can forward you my resume but I hope you understand, I am looking for
a retirement PT job using my career experience and skills, only.
Let me know if you would like me to follow-up with a resume and/or a
phone call.
Joe Derrick

[John Ramette]

Hi Joe, Please send along your resume and contact information. Thanks.

[Joe and Cindy]

John -
I have attached my resume for your review. I look forward to
discussing the PT possibility with you.
As I mentioned, I am now retired but still would like to stay in the
customer service environment in a part time capacity.
I would hope that my career experience and work ethics would be of
interest to the right company.
And, know that I understand if I do not match the Team requirements
for this position.
Regards,
Joe Derrick
214-244-4131 (cell)
972-221-2895 (home)

[John Ramette]

>
> Hi All,
>
> Yes, I have another need! I am adding a head count to the team and need for a Help Desk Team Manager for a call center for Smart Start, a Grapevine company. This is a great opportunity for a person who has demonstrated solid management attributes, strong initiative, and is hungry to prove themselves and grow their career. I want someone who can grow with the company and develop, over time, into a more mid-level manager.
>
> The position would be overseeing a technical support team of about 14 agents and will be supported by a superior and a lead as SMEs.
>
> I need someone who has a strong technical aptitude and has demonstrated experience in driving performance, understanding KPIs, and can critically assess gaps in delivery and data outputs to support the companies need to drive better products and services. Direct Help Desk experience is strongly perfered.
>
> This is better than an entry level type of position and is going to demand hands on management and agent development on a daily basis. Salary is expect to pay around $50K plus monthly incentive bonus.

> The company is really strong and has been growing 10-15% year over year for the last 10 years. They just moved into a new building and the space is really nice.
>

> If you know of anyone who fits these requirements please pass my contact information along to them and they can send me a resume directly to my Smart Start email address.

>
> Thanks, and again, hope all is well with everyone.
>
> John Ramette
> 214-960-9967

> john.r...@smartstartinc.com

[seak...@verizon.net]

John,

 

Per our phone conversation today here's my resume. Looking forward to speaking with you next week  about this position

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