Tap water (normal household potable water) is perfectly OK as long as it is free of odors that might alter the taste of the beverage. Bottled water is also OK.
Do not use refrigerated or warm water as this might impact the temperature of the beverage.
Use always fresh water and replace the water if system has not been used for more than 2 days.
For cold beverages, use water at ambient temperature, never refrigerated water, and place two or more ice cubes (20g per ice cube) in the cup.
To be noticed that water hardness is the first reason of machine calcification and so it is recommended to descale the machine frequently (every 3months or less according to water hardness).
Scale deposits naturally form in your coffee maker. Regular descaling helps protect your coffee maker and ensures it a longer life. It will also help maintain a quality of coffee that remains constant over time.
Follow the instructions in your personal instruction manual for descaling your machine as techniques vary according to the model you own.
We recommend using the descaling product provided by the manufacturer.
For a daily average usage of 4 cups and if the water is hard, we recommend descaling your machine at least every 3 months.
If you live in an area where the water is very hard, you may wish to descale more often.
If your appliance has not been used for several months, the pump may have difficulty restarting the water flow.
When you select a small or large cup, the pump makes a lot of noise but no drops come out.
- Remove the capsule if there is one.
- Fill the tank to the maximum with hot water (60C).
- Turn on the machine and select the large cup.
- Take out and reposition the tank every 3 seconds. There should be air bubbles escaping from the tank valve.
- The priming is done and the water flows through the coffee outlet.
If priming is not possible after these manipulations, take the appliance to an authorized service center.
With paper-based capsules, sometimes a few drops of water leak into the cup at the beginning of brewing.
Paper capsules do not interact with the machine in the same way as aluminum capsules. It takes slightly longer for the machine to pierce the paper capsule, and sometimes a very small amount of water may flow around the capsule and into the cup. A few water drops should not affect the taste or aroma of your coffee.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
An expresso has a stronger aroma than a "normal" coffee.
In fact, an expresso can be distinguished by its rich aroma and the creamy foam on the surface of the cup.
This requires a pressure of 15 bar (achieved only by espresso machines), water heated to 90-92C and finely ground and measured coffee (7 g per cup).
After preparing your coffee, wait a few moments to allow the capsule to cool and eject it (gently lift the lever) into the capsule bin.
It is recommended to empty the bin when it's full or at least once a day, and to clean it regularly.
We advise you to enjoy your paper-based capsules within four weeks of opening the pouch for the best coffee experience. The shelf-life of an unopened sachet is six months.
On rare occasions, the paper capsule may tear or the membrane detach while brewing coffee, which may cause coffee grounds to leak into your cup.
Although coffee grounds in your cup are harmless, this does not give the best coffee experience and we do not recommend drinking the cup of coffee. We recommend placing a container under the coffee outlet and press the Lungo button (no capsule) to rinse any coffee grounds from the inside of the brewing unit, then brew a new cup of coffee with a new capsule.
We recommend using the paper capsules within 4 weeks after opening the sachet, keeping them in their sachet by closing it with a clip and storing the sachet in a dry, cool place, sheltered from light.
As with any organic food matter, there is a risk of mould developing. How long this may take depends on the temperature and humidity levels of the environment in which the capsules are stored. Therefore, we cannot guarantee that the capsules are safe to use beyond four weeks after opening the sachet.
We advise you to leave the paper capsules in their satchet, closing it with a clip after each use.
If you put the capsules in a jar or a closed box, we cannot guarantee the shelf-life of your capsules within 4 weeks of opening the sachet.
Both paper and coffee grounds are organic materials and when left wet, mould may form.
We advise you to empty the capsule bin at least once a day. If there is mold inside the bin, wash it with warm water and soap.
The presence of mould in the capsule bin does not affect the preparation of cups of coffee.
Gluten is a protein generally found in cereals and sometimes in certain additives. We do not use gluten-containing ingredients in our paper capsules. They contain only freshly roast and ground coffee, without any additives.
Purpose. This IRM section provides information on various topics as shown in the table of contents. References to other resources, such as related IRMs and websites are included when applicable and provide additional guidance as needed to ensure a thorough understanding of the topic.
The Director, Examination - Field and Campus Policy, reports to the Director, Examination Headquarters, and is responsible for the delivery of policy and guidance that impacts the field examination process. See IRM 1.1.16.5.5.1, Examination Field and Campus Policy, for additional information.
Field Examination General Processes (FEGP), which reports to the Director, Examination - Field and Campus Policy, is the group responsible for providing policy and procedural guidance on standard examination processes to field employees. See IRM 1.1.16.5.5.1.1, Field Examination General Processes, for additional information.
All examiners must perform their professional responsibilities in a way that supports the IRS Mission. This requires examiners to provide top quality service and to apply the law with integrity and fairness to all.
Income tax examiners and their managers should thoroughly acquaint themselves with the examination procedures and information contained in this IRM, as well as other resources, such as those listed in IRM 4.2.1.1.6, Related Resources, below.
The similarity of taxpayers' names and the voluminous flow of documents require the use of permanent identifying numbers coupled with taxpayers' names. These numbers are necessary for automated data processing (ADP) purposes to ensure positive control of each tax account and all related transactions. Some standard titles and abbreviations used are as follows:
The spacing of the digits in identifying numbers is an integral part of the number. The proper spacing must be observed in all instances. The spaces may be indicated by using hyphens, blank spaces, etc. For example, EIN as 00-0000000; and, SSN as 000-00-0000.
The foregoing identification and control numbers do not preclude the use of reference or control numbers such as Tax Court docket numbers, Criminal Investigation (CI) case numbers, reference numbers used in connection with the collection of delinquent accounts, or other numbers or codes used for control or reference purposes.
The IRS takes security very seriously. The safety and welfare of every employee is very important. This section provides links to resources for guidance on employee safety in the workplace and in the field.
Potentially dangerous taxpayers - Employees must be alert to Potentially Dangerous Taxpayer (PDT) or Caution Upon Contact (CAU) designations on an IDRS transcript. If present, refer to:
Pseudonyms - Section 3706 of the IRS Restructuring and Reform Act of 1998 (RRA 98) from 26 USC 7804, dated July 22, 1998, provides that any employee of the IRS may use an IRS Pseudonym if adequate justification for the use of a pseudonym is provided by the employee, including protection of personal safety; and such use is approved by the employee's supervisor before the IRS pseudonym is used. Refer to:
Weapons - Employees in examination functions are prohibited from carrying a weapon in IRS facilities (see IRM 10.2.18.2, Prohibited Items) or the field. Even though some positions involve some potential for risk when contacting a taxpayer (or a third-party), Employees in examination functions are not authorized to carry and/or use a firearm in the performance of official duties. This restriction includes pepper spray, "Halt!" , dog repellent, or any "intermediate" weapon (see IRM 5.1.3.2.1, Weapons Restriction).
Armed escorts - When an employee feels they need an armed escort, they must immediately report the facts causing the need to their group manager. Armed escorts may be requested by IRS employees when they intend to meet with taxpayers who have been designated by the OEP as PDT or CAU, or in other circumstances where the employee and the group manager believe any interaction during the performance of duties may pose a risk of injury to the employee. For additional guidance, see:
Safety in the workplace - Violence in the workplace includes, but is not limited to, an actual or perceived threat of force, abuse, damage, physical battery, assault, bomb threat/event or terrorist attack. The workplace includes federal facilities, telework locations, alternate work sites and locations where IRS employees conduct official business. Refer to the following for guidance:
IRM 21.1.3.10, Safety and Security Overview, and all IRM 21.1.3.10 subsections related to Personal Safety, Bribery Attempts, Assault/Threat Incidents/Abusive Practitioners, Reporting Assault/Threat Incidents, Written Assault/Threat Report, Significant Incidents, Bomb Threats, Suspicious Packages and Letters, Other Incidents to report to TIGTA
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